Restaurant filthy with years of stains. The bathroom and bedroom had dust ingrained which looked as though it had been there years. For the cost I would expect the cleanliness to be much better.

Indoor pool and even though we didn't use the spa that looked nice and staff where nice and polite too. Location great.

Stayed in May 2023

The kitchen in room was really smelly and the creaky floor boards drive us insane, they were connected to the neighbours room and anytime they moved around it was like there was someone in our room.

Good facilities for the 4year old. She loved swimming everyday.

Stayed in May 2023

Creaky floorboards in the apartment

The staff were excellent Facilities were also very good,they had everything there, a shop, a bowling alley, pool and jacuzzi, gym, on site entertainment for all ages

Stayed in April 2023

Nothing

A lovely complex in a beautiful part of the Country. The service was good and the staff very friendly and helpful.

Stayed in May 2023

Lack of cabaret - unclear directions to where anything was going on at complex from one hotel to another

Variety of recreational facilities

Stayed in May 2023

Could do with a tv in the bedroom of the apartments and a new sofa bed

Always enjoy our stay and the food and facilities are great

Stayed in April 2023

Some of the shared spaces need a little updating but for the money it was well worth it and I would go again.

Breakfast was basic, but cooked well and staff attentive and helpful. Room was large with a sea view and comfy bed. The fire and ice spa experience was lovely but changing facilities were lacking. Handy location

Stayed in May 2023

probably needs some modernisation and liv of paint!

Very good pool and spa facilities. leisure activities such as bowls and ten pin bowling

Stayed in April 2023

dated, doors let so much noise in and made so much noise. no chance of a lie in as soon as someone opens a door or is in the hallway

clean, friendly staff, great facilities, great local, great parking

Stayed in April 2023

Breakfast was ok .I appreciate it was busy.( supervisor was ok on Thursday morning) But virtually told me it was self service whilst walking away from us. waitresses were very good. sorry putting it here as no space evening entertainment including the animals was really good and enjoyed by us all.The 90's rewind kept our tired out 7 year glued to them so the team deserve recognition of a job well done

The Lady in the bar in the evening was lovely( sorry we didn't catch her name(lovely customer service skills).

Stayed in April 2023

There was no fridge to put the milk for the little one.

The Swimming pool because of the grandchildren, they en joyef.

Stayed in April 2023

mouldy bath mat and same hairs on towels and bed duvets…

spa area, swimming pools

Stayed in April 2023

The family room was very dated, damp and the bathroom was disgusting. Mould all over the tiles and around the bath. The sink tap was broken and no towel heater to dry your towels in the day. the windows were full of condensation which led to more mould around the window. the spare blanket was as old as the building and made from some material I haven’t seen since the 1980’s No heating was on in the day, so I had to request a heater for the room to get rid of smell and damp.

That it had a good complex that came with it, that included bowling, arcade, pool and indoor swimming.

Stayed in April 2023

all fine for the money

very enjoyable stay nothing relly to fault had a nice cosy room with a fantastic view great spa good 3 star hotel

Stayed in April 2023

Room could do with some maintenance - flickering bulb in bathroom, wallpaper beginning to peel - nothing major but some easy fixes. Room was quite small - fine for us staying overnight, but wouldn't have wanted to do more than two nights out of there.

Room was clean and comfortable. Room includes a bath. Breakfast was better than expected for the price. Staff were all attentive and friendly.

Stayed in April 2023

Hotel needs to updated

Facilities were really good and location

Stayed in April 2023

dirty pillows in the cupboard Dirty bath mat TV doesn’t work

The food was fast and a good variety of food

Stayed in April 2023

Bed wasn't comfortable too hard.

Facilities

Stayed in February 2023

The beds!!! Aaahhh so painful ...flat and the springs. Desperate to be replaced. So much new staff which will be great once they're trained but don't like when going down for breakfast, to wait by the entrance to the restaurant for the staff to be staring at you and then I had to ask can we just get a table ? To the reply... ohh uhh no ill go and ask. Why can't all the staff help to seat guests.? This was forming big ques at busy times. And look unprofessional.

Close to the town, for the shops. Close to the sea beautiful place Torquay but like ALL towns in need of much Tlc. Hotel is lovely but as 1st time visit in February we were lucky with the weather, hotel grounds need big clean up. As we were able to sit and eat and drink outside.... would be fabulous once clean and tidy..

Stayed in February 2023

No fresh fruit, pastries

Good english breakfast

Stayed in February 2023

no Childs pool as was under refurbishment

did not stay for breakfast

Stayed in February 2023

room dated in need of updating , extremely cheeky floorboards

facilities

Stayed in January 2023

too many steps for an older person, the towels in the bathroom room need to be bigger, I.e. bath sheets not small bath towels. I specifically asked for a walk in shower as my partner is 91 and can get into a bath so was unable to use it. Toiletries in bathroom could be better, shampoo, conditioner and shower gel.

the room size was good, restaurant was good and entertainment excellent

Stayed in January 2023

With a little thought the rooms could be so much better. There are no actual bedside lights - only dimmable spots which do not go very dim and obviously aren't at all controllable in terms of direction. This was problematic as I wanted to lower the lights when our son went to sleep (and to relax in the evening) but it's either bright or completely dark. There were also issues with the bathroom - not only was there no flat surface on which to place toothbrush, washbag etc (except a sloping shelf over the loo which left me worried my stuff would fall into the toilets) - there was also a gummy sweet stuck to the bathroom floor - not ours. The shower barely worked at all; just a trickle and I could not get it to run hot in the morning and had to have a cold shower, my partner managed tepid water later in the morning. Also, three people were booked in the room but we were only supplied with two very small towels. Finally, we were woken repeatedly in the night by groups of people shouting good night to each other right outside our door (including well after midnight). on another note, I have never managed to get a parking space on my various stays at this hotel complex and therefore have to keep rushing about moving my van to various on-street spots.

The room was nice in many ways, and we had a lovely sea view. The location is also convenient for what I need to do in Torquay. It would be much improved with the correction of some irritating design flaws in the room (and maybe some notices reminding clientele not to yell in the corridors at night). I like the public facilities at this hotel - the breakfast was good, the pool is nice and we love the pool tables, table tennis which help keep my 9-year-old entertained.

Stayed in November 2022

squeaky floorboards all over our apartment

everything in one place . no need to leave the hotel

Stayed in November 2022