Breakfast could have some improvements made, everyone has personal preference, but the Charlton hotel do not serve blueberries at breakfast, they do not have avocados on the breakfast menu either. More attention could be please had on the cleanliness of the room, a few hairs found on the bedroom carpet, maybe change to vinyl flooring.

I liked some of the decor and facilities in the room, it seems as though the room has had some changes compared to other rooms. Modern curtains, USB power sockets and a new television. I liked the location of the hotel and the staff were friendly. The hotel sell Harrogate glass bottled water at the Charlton reception which was very useful to take back up to the room. Good download speed and upload speed across the whole of the Charlton hotel for my work digital video calls in the room.

Stayed in June 2024

I didnt like that the room isnt sound proof.

The fact that the room has a fridge and a kitchenette was lovely. The option for breakfast was nice too. However the ground keeps on shrieking everytime we go to bed hence the bed is also uncomfortable because its too fidgety for the ground. Also, the lift is not updated where we stayed so we have to take the stairs with our buggy or pram for both our kids.

Stayed in May 2024

As we arrived in a hotel there was a massive bird poo on the window, covering the beautiful view from the window. I reported it to the reception , but poo was still on the window when we left. One of the reason this we chose this hotel is because they had tennis court, court was unusable as net pole was broken. Not a good breakfast.

Indoor pool was a saviour coming with children.

Stayed in June 2024

We stayed in the apartment, it's very outdated, the sofa/bed was minging and not comfortable at all. The carpets weren't the best either. Didn't ruin our stay and still had everything we needed but could do with an update.

The resort is perfect, has a lot to offer and is great for everyone. With the right weather it gives an abroad style hotel with the pools and entertainment. The location is perfect.

Stayed in May 2024

The only downside is the bed was incredibly uncomfortable. Rock hard mattress and one very thin pillow

Stayed in May 2024

Room was a little dated, few maintenance issues with the room etc. breakfast could be improved.

Location to the town centre and entertainment

Stayed in May 2024

Hard bed ,breakfast, expensive drinks food

Stayed in May 2024

The breakfast the hard lumpy bed the expensive food and drink having to pay for parking

The pool the outside area the evening entertainment bingo

Stayed in May 2024

The outside pool

Local to nightlife

Stayed in May 2024

The noise

Great facilities, always stay in derwent ,bought my nephew and family ,,very disappointed didn't mention when booked there was a skittle shoot out so couldn't use games room and room 113 and 215 didn't sleep cus on the noise from karaoke 😀 I should of been told we wud on done another date

Stayed in May 2024

It lacked entertainment for kids.

It was big had necessary things for stay.

Stayed in May 2024

Pillows were flat/uncomfortable. Reception Staff in the spa/pool were quite rude. Hotel rooms are very basic and tired. Hotel in general is tired. Charging for towels at the pools.

Great location Main hotel Receptionist was very efficient. Excellent breakfast and staff in the restaurant were very pleasant and efficient.

Stayed in May 2024

girlie weekend

Stayed in April 2024

The lay out

Swimming pool and spa

Stayed in April 2024

Room a bit tired, could do with a refurb. Very little entertainment in the evening for the children. Breakfast very basic, not much choice.

Fantastic swimming pool. Children enjoyed the arcade and softplay. Ideal location, walking distance to the centre of Torquay.

Stayed in April 2024

Very warm room. Warm hotel overall actually. I was expecting more of a buzz but it was pretty empty and VERY geared up for the over-70s. Strange having so many empty spaces around the hotel but I guess it’s busier in peak season (this was Easter hols). Menus were uninspiring in the restaurants and were expensive for a set menu. Breakfast cost a FORTUNE. I paid for adult and child. Child didn’t want anything as nothing was suitable (yes, she’s very fussy but still!). It wasn’t the best brekky I’ve had - how do you ruin a hash brown?

The pool is amazing. Such a lovely space. And the Aztec Bar has good food etc. The room was clean but VERY warm. No option to open a window. The staff were all friendly. The entertainment was entertaining! Daughter LOVED the animals show! That was really great.

Stayed in April 2024

Didnt realise parking was 10 pound per day if you don't book direct (seems a little unfair) also not guaranteed a space even tho we had paid for 3 days parking. found someone's else's bra in my sons room so not the best .

Swimming facilities were great . Staff friendly .

Stayed in April 2024

Check-in & check out times are not very good. Additional £10.20 to park your car. The toilet was dirty on arrival.

The entertainment

Stayed in February 2024

It was a lovely stay

Stayed in January 2024

The evening entertainment on our dates was definitely for the older residents. Our room 38 was in need of some electrical tlc in the bathroom but this didn't spoil our stay.

Perfect location within easy reach of all local attractions, the town and seafront. Great for our family get together, we all enjoyed the leisure facilities, sorry we did not have time to visit the games room. The breakfast and service was great, staff very happy to help and informative.

Stayed in December 2023

On arrival we were given a room with only stair access despite constant messages that we have a wheelchair user. We were left in that room over night and had to stay in because of having to carry a person in a wheelchair up and down stairs. This was a serious health and safety and fire risk. The Decor and carpets were outdated and floorboards very noisy. The lift to was very small. Also the hotel was sold as a 4 star but is actually a 3 star.

Stayed in November 2023

Bedrooms need an upgrade as well as the bathrooms and also air conditioning needs installing as was very warm at night. More food selection for the kids in the evening meal would be nice.

Large hotel and lovely indoor swimming facilities open until late which was good as was a little quieter. Rooms large enough for family of 4. Half board basis was good, good selection of food in the mornings and evening meals were nice.

Stayed in September 2023

Very outdated room windows with mould and on walls. Not much Vegetarian options for dinner and breakfast can be better with more options like crossants/pancakes.

Staff very friendly and facilities where good

Stayed in October 2023

So on this occasion our room wasn’t serviced in the day for two days, even though we made a conscious effort to ensure we were out of the room this resulted in needing to go to reception to ask for toilet roll which for the price of this hotel shouldn’t be happening. Whilst at reception the receptionist said ‘come on I’m trying to go home’ when asking for toilet roll which I considered quite rude seen as I see toilet roll and a basic of a hotel room. There was also an occasion where we used the Aztec cafe where I was told there were no tea or coffee available this was at 7pm on a Sunday, as our room also hadn’t been serviced this meant no hot drinks were available to us. Also whilst sat in the cafe with a cold drink on the same occasion staff were hovering around us making us feel as if we needed to leave not the relaxing evening I was looking for.

I’ve stayed at this location multiple times and never had any problems, ran into a few minor ones on this stay. The staff are very friendly and usually always accommodating. The hotel is in a great location and the Aztec spa is always clean. The breakfast is always great.

Stayed in October 2023