Check in was 4pm but caravan was still not ready it was being checked over after cleaners had left. Could smell damp in 1 of the twin bedrooms. Dog smell in living room & double bedroom. Shower cubicle not very clean. Don't know why there was 2 dining room tables 1 in kitchen area & another in seating area? TV was very small. No cupboard space for food.

Park very clean & peaceful. Staff very helpful & friendly. Food in Club house exceptional. Swimming pool area spotless. Would definitely stay again but request different caravan.

Stayed in May 2024

Nothing

Quiet location with a lovely heatedmpòl including two Jacuzzis. Everything was well maintained and staff with friendly and helpful

Stayed in May 2024

Nothing it was perfect.

The caravan was absolutely spotless. Everything there that you could need and what you didn’t have the staff made sure they could get it for you.

Stayed in April 2024

Location and views

Stayed in March 2024

Everything liked but except last day our carpark was taken by someone else It should be allocated parking for each caravan there is enough space for it

Everything liked

Stayed in April 2024

Nothing0

N/A

Stayed in March 2024

nothing

Brilliant place so local to beach and caravan spotless and thanks to lovely sarah thursday night for quiz and lovely singing.x

Stayed in March 2024

Bar not open long enough

The peace

Stayed in October 2023

Few dirty bits in the caravan, bathroom wasn't spotless

Lovely caravan Beautiful area Lovely beach

Stayed in October 2023

Cosy and comfortable. A home away from home

Stayed in September 2023

Nil

Beautiful pool and setting

Stayed in September 2023

It is a pet friendly caravan. However caravan had not been cleaned properly after the last tenant/s vacated. The caravan could have been tidier. There was dog hair on the carpets & also the air on opening the caravans did smell of pets. We do not have an issue with pets but it would have been better if the carpets had been tidied up better.

Location is great, water park is well maintained and the caravan site is also clean & tidy. No internet connectivity or signs of any coverage for any network.

Stayed in August 2023

Very clean and comfortable

Stayed in August 2023

On initial arrival, we were couple hours early and we asked if the caravan was available yet, to which the woman took our number an said she would call when its ready, so we got the Impression she was sorting it, over an hour later we checked again and the same staff member denied all knowledge and said it wouldn't be ready til 4, she even said it wasn't her we spoke to and it 100% was. The swimming pool times were rubbish, we were thinking of going after a day out but it was shut before 6, and in the mornings it didn't open till 9, the shop opening times could be better too as 6pm closing is quite early considering the distance to the next shop. We also asked when we checked in if we could park on the grass and the same lady mentioned above said we could if there was room which there was, so we did. We unpacked the car then got a knock on the door by another member of staff telling us we can't park there and to move to a space but the space infront of our caravan was taken, when I asked whos that was he said There's no allocated parking, just park wherever which personally doesn't make sense, I think the caravans should have designated spaces but that's just personal opinion.

We liked the caravan and the cleanliness of it, we liked the walk to the beach although the footpath could do with some form of lighting even if its string lights for night time. The caravan site was peaceful and well kept (plenty of gardening being done to make it pretty) The WiFi was really good We would go back again as it was a lovely week and excellent value for money.

Stayed in May 2023

Bar is very expensive and shop inside is extortionate

The accommodation was spotless and modern Close enough to beach short walk no hills Enough for the kids to do

Stayed in May 2023

Excellent place with really high standards. 100% recommended

Stayed in April 2023

No entertainment every night clubhouse not open till 4 pm

Excellent friend staff

Stayed in March 2023

No entertainment

we did not have breakfast the mobile home was very nice and very clean Staff were very helpful Nice bar

Stayed in March 2023

Not enough for children, pool looked great but was awfully cold, jacuzzi was not in operation. Club house didn’t open until 4pm. Place was too small in relation to how to number of caravans based on site I believe their was 100 vans but the club house would cater to around 15-20 ppl any more would be overwhelming for the staff to cope with. I also struggled with trying to work out why this holiday park was rated a 5 star ? I would say this is a 3 star considering where we have stayed before. Also no bedding covers provided for the single beds ? Was told the only things we would need to bring would be towels and tea towels , we had to go off to Tesco to buy new bedding covers for the children as it didn’t feel right without covers.

Love the entertainment that Dave provided for the children as with out him the children really didn’t have much on offer other than a small play area and very small arcade area which consisted of 5 games which x3 didn’t work .

Stayed in October 2022

Nothing

Wonderful position of site with access to the beach.

Stayed in October 2022

everything was great.

lovely clean & friendly staff very helpful

Stayed in September 2022

All good, no complaints

Location excellent

Stayed in July 2022

One of the spare single beds wasn't made up for our little boy when we arrived. I requested some bedding, as was just a mistake and I offered to do this myself happily. It came up quite quickly from the office, however the bottom flat sheet was covered in mould spores and had stains all over. Luckily I'd brought some sheets from home just in case, so used this instead. Notably, I didn't mention this to the team as it kept slipping my mind, and we had our own to use in place of it so wasn't a big problem and didn't affect our stay in any way. Just not very nice. You have to book slots for swimming on the John Fowler app. This is great in the grand scheme of things, as it guarantees you a swim and ensures it's not too busy. However, you can only book 1 hour at a time and I didn't like my holiday leisure timed off like this. If it wasn't busy, the bar staff said you can just stay in, but it felt cheeky. You can then only book another slot on the app if your session has ended, you cancel it off and then rebook another time. I feel the slots should be extended at least, maybe to 90 mins, or be able to book two in a row perhaps. On the days food is available from the lounge (when we went, this was Thursday to Monday 4-9pm, so no food services on site Tues & Weds), it said you can place an order for takeaway collection on the holiday park app. This didn't work, the link just never loaded. Again, not the biggest inconvenience as we were only halfway up the park so not far to walk. Hopefully was just a glitch, but worthwhile feeding back. The caravans are like paper - we could hear every footstep from the large family next to us. I was woken once or twice in the early hours by them still up running around (by the sound of it). I realise they aren't houses so not exactly sound proof, but it was frustrating at times constantly hearing the banging and noise from across the way.

The caravan we stayed in was I think a mid-range one. It had a lovely kitchen, table and chairs, 2 decent sized sofas and TV with Freeview/smart apps to use. We had a small veranda area opening out of the living room, which was great to use for wet swimming stuff and also to sit out on (of course). The bathroom was decently sized too, shower had good pressure and the en suite in the main bedroom was welcomed. The beds weren't the comfiest, but also were better than most hotels I've stayed in! My little one liked his tiny bed, as he called it, and there was plenty of storage for us all, especially the main bedroom wardrobe and shelves - huge. We had wifi in our van, which I was apprehensive about as other reviews mentioned they didn't have this and a cost of £40 p/w to get some. The site is based in the valley off the main beach, Poppitt Sands. I read some reviews saying the roads were treacherous and difficult, however I don't feel they differ much from the country lanes here in Yorkshire, so was okay navigating these on our journeys in and out. The beach is very close, a 2 minute drive or 10 minute walk (at most). The staff were friendly and informative. I feel there was a divide in the hospitality staff to front of house (so to speak), as we found out from some caravan owners that the park was recently taken over by John Fowler and the original owners no longer work there. It seemed as though those on reception had a different understanding or set of information to the staff in the bar and lounge. Overall, this is a beautiful and lovely park to stay at. The grounds are well kept, surroundings are scenic and stunning. The only downside, as many other reviews state, there is just not much to do around and nowhere nearby to get groceries, essentials - you would have to ensure it is brought with you or take a trip out to stock up (like we had to), which can be quite time consuming. Though, this isn't the fault of the park - obviously.

Stayed in July 2022

The only thing would be that there was no lunch menu but the shop is open to get some bits

Fantastic place. The caravan was spotless, the food was gorgeous, the staff were so polite and helpful kids loved the evening games, facilities were brilliant. We booked to go again before we left!

Stayed in July 2022