Greyfriars Rd, Cardiff, CF10 3AL, United Kingdom
#20 of 46 hotels in Cardiff
Guests' ChoiceBased on 6904 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.1
Facilities
8.6
Staff
8.9
Value for money
8.0
Free WiFi
8.6
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End of dialog contentReviewed: 7 May 2024
Catherine
United KingdomThe only issue was the price - which was not surprising given the shortage of hotel rooms in Cardiff when there is a big event in the city. I would be very happy to stay at the hotel again, but ideally on a less expensive date!
Although the hotel was exceptionally busy - due to the Bruce Springsteen gig at the Principality Stadium - the staff were polite and helpful. We were able to store our case for an hour or so before the room was ready for check-in, and enjoyed a drink at the bar. Our room was very comfortable, with a good bathroom. The location was very good - about a 10/15 minute walk from the Stadium and with views from the bar/breakfast room over some greenery. The breakfast was good. The public areas were clean and modern.
Stayed in May 2024
Reviewed: 7 May 2024
Ian
United KingdomAll great
Great facilities, attentive and excellent staff. Great location.
Stayed in April 2024
Reviewed: 6 May 2024
Wendy
United KingdomNo usb points in the rooms and outside could do with a spruce up to improve kerb appeal
Lovely inside and lovely breakfast
Stayed in May 2024
Reviewed: 6 May 2024
Jason
United KingdomThe price of the drinks in the bar.
Overall the whole experience from arrival to departure was pleasant.
Stayed in May 2024
Reviewed: 5 May 2024
Andrea
United KingdomFantastic gym over 2 floors with every piece of equipment. Nice pool and spa area.
Stayed in May 2024
Reviewed: 4 May 2024
Gaetanina
United KingdomThe heavy bass from the club across the road
Location was terrific for the centre of Cardiff apart from the lovely pubs across the road especially on a weekend
Stayed in May 2024
Reviewed: 4 May 2024
Liz
United KingdomJust a few small touches, such as no drinking water in the room.
Great location & had an upgrade to executive suite!
Stayed in May 2024
Reviewed: 3 May 2024
Ann
United KingdomConvenient location. Great room and service
Stayed in April 2024
Reviewed: 1 May 2024
Gwynfor
United KingdomNoise from guests in adjacent rooms.
Room was a great size. Comfortable and warm.
Stayed in April 2024
Reviewed: 28 April 2024
Kelman
United KingdomWhen we arrived our room was not ready yet as there were only twin rooms left. The staff were very helpful though and had this resolved.
The breakfast is lovely. The hotel is near the city centre, easy to walk places.
Stayed in April 2024
Reviewed: 28 April 2024
Philip
United KingdomRoom was spacious and comfortable
Stayed in April 2024
Reviewed: 27 April 2024
Dylan
United KingdomHeating system not working correctly
View and space of the room
Stayed in April 2024
Reviewed: 27 April 2024
Pamela
United KingdomLovely breakfast. Room was huge and quiet. Good shower & bath. Excellent stay all round. Would choose here again if I was back in Cardiff.
Stayed in April 2024
Reviewed: 26 April 2024
Jennifer
United KingdomWe love the Park Plaza - this was a return visit - perfect for a night in the city.
Stayed in March 2024
Reviewed: 26 April 2024
Simon
United KingdomNothing , all very good
Excellent location , rooms very nice and the food was excellent.
Stayed in April 2024
Reviewed: 26 April 2024
Raymond
Australiahave nothing to complain about
Staff were very friendly and helpful - the location was very convenient for exploring sites like the castle - had a lovely dinner in the very comfortable restaurant - the room was comfortable and cosy for our winter time stay
Stayed in February 2024
Reviewed: 24 April 2024
Amanda
United KingdomI found the dimly lit corridors really depressing!
The location of this hotel is perfect. The rooms were spacious and we loved the spa facilities.
Stayed in March 2024
Reviewed: 24 April 2024
Kayleigh
United KingdomBit grubby - pen graffiti and dust behind the bathroom door. Bath corners etc grubby. Mirror seemed to only be cleaned as high as the cleaner could reach. For the price, I would have gone back to another chain hotel very close by instead.
Loved the slightly out of town location - nice and quiet. Reception area very nice. Staff on the desk were absolutely great.
Stayed in April 2024
Reviewed: 23 April 2024
Helen
United KingdomThe jacuzzi and the steam room were out of order. We click o my use the pool, which was very disappointing.
Wet stylish. Lovely rooms.
Stayed in April 2024
Reviewed: 22 April 2024
Agnieszka
PolandSteam room and jacuzzi were not available because they didn’t turn it on on time. Spa facilities were the reason why I picked up this hotel. Unfortunately, I couldn’t use it.
Comfortable beds, clean bathrooms.
Stayed in April 2024
Reviewed: 21 April 2024
Martin
United KingdomSmell of tobacco smoke in our room
Great location, friendly staff, quiet & comfortable room. The food was good too!
Stayed in April 2024
Reviewed: 18 April 2024
Morgan
United KingdomNoise from corridor and room was a bit warm
Breakfast was good and my wife enjoyed the spa facilities
Stayed in April 2024
Reviewed: 18 April 2024
Ali
United KingdomN/a
Stayed in March 2024
Reviewed: 17 April 2024
Leigh
United KingdomBreakfast wasn’t great.
Clean and tidy.
Stayed in April 2024
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