We didn’t think the breakfast was that good for the price.

The hotel is really lovely, the atmosphere is great and the staff were great. Our room had everything we needed and was really comfortable and cosy. We will definitely stay here again the next time we are in Cambridge.

Stayed in June 2024

Nothing.

Location and car parking even though it wasn’t cheap but was convenient. And the location is excellent.

Stayed in May 2024

Our room was big — but was facing car park and cars right up to the window - so could not open curtains and noisy

I loved the location and the front desk staff

Stayed in May 2024

Our two rooms could have been much closer together. The laminate floor of our bedroom made it feel functional rather than luxurious.

Good breakfast and dinner for family. Comfortable public areas and outdoor section by the river. Very comfortable quiet and spacious rooms. Friendly staff. Central location.

Stayed in May 2024

Nothing

Great central location so everywhere an easy walk, with a lovely riverside location which gave great atmosphere on a sunny weekend when we stayed. Had a really lovely meal in the Garden House. All staff exceptionally friendly and helpful.

Stayed in May 2024

No complaints

Great find for a hotel in Cambridge. Also has parking (albeit you have to pay £25 per night for the privilage) I stay in Cambridge 3 to 4 times per year and this was my first at the Graduate. Wont be the last

Stayed in May 2024

TV not working and missing small items in the room/in need of repair. Dog friendly but not a single bin/poo bin on grounds - had to walk into town to drop-off a poo bag. Dog bowl in room was dirty on arrival.

Location, friendly staff and comfortable bed. Reduced charges when raised matters on checkout.

Stayed in May 2024

We had a room with a river view balcony it was so great to sit out in the sunshine. The rooms are so spacious and hotel is in prime location

Stayed in May 2024

The additional £25 per night parking. The decor was rather odd and couldn’t check in till after four. They promised a text when the room was ready but it never came. The restaurant is well located but very expensive for what you get (£38 for a sirloin steak with fries and a few leaves from a salad bag , plus tiny side sauce).

Great mattress and pillows, plus quiet. Our room very near pool too (but some quite far away).

Stayed in May 2024

The room was not enough space for us though we changed room to more spacious room with balcony.

The location was center of Cambridge city. It’s very convenient to walk around especially with baby.

Stayed in April 2024

An unrequested upgrade put us in their penthouse. A few oddities here and there (unsafe, slippery bathroom floor and shower, squeaky-clean floor -- REALLY squeaky) but very nice efforts.

Very friendly, helpful staff in the lobby and cafe.

Stayed in May 2024

Comfortable, clean, capable and friendly staff

Stayed in May 2024

Rooms were a little dark Feather duvet as the standard not great for allergies; made for a terrible first night sleep but was rectified in the morning.

Breakfast was great. Beds were comfy

Stayed in April 2024

Staff/Location/View/

Stayed in May 2024

The room was rather on the small side for the money. We paid extra for a room with a balcony and although the weather wasn't exactly conducive to being able to sit outside, the cushions on the chairs were covered in green algae so it would not have been a pleasant experience anyway.

Stayed in May 2024

£35 per night per dog was extortionate, and free disabled car parking would have been good. The breakfast was ok, hot food not particularly hot, had a meal in the evening, potatoes not cooked properly, friends boned fish had the head on still therefore not deboned and my medium steak was burnt on the outside.

Location was excellent, staff were fantastic

Stayed in May 2024

Friendliness and helpfulness of staff! Also great location to stay. Very was to walk around and reach the city center.

Stayed in May 2024

Outlook from our room, and small size of bed for a double room.

Location, decor and design of facilities, and proximity of car park.

Stayed in May 2024

The service in the bar which we visited twice had two young girls behind the bar who didn’t appear to have had much training. One just wiped glasses for at least 5 minutes ignoring us . We had a similar experience at breakfast with young girls and had to ask 3 times for coffee and tea.

Location, decoration, facilities, everything was lovely. Staff on front desk etc were great.

Stayed in May 2024

Service. At the restaurant and bar. Long waits even when not many people. I was on holiday and wanted to indulge but no chance. Say for lunch wanted a bottle of champagne. Waited 30 mins to be served and then never had any attention. The girls were off on their phones. Complete wasted opportunity to make money. It’s as if they just don’t want to sell you anything. In fact because the service was so bad I kept being given free drinks. So they were losing so much money. It looked like no one was managing the staff. Not the staffs fault but management. If there is any.

Location

Stayed in May 2024

The location

The location

Stayed in April 2024

The service lacked somewhat, and attention to detail of service. We were checked in by Marina on the front desk who was great, really helpful and friendly! We went for a drink in the garden and the service was poor!! Nobody tending to tables, took 30 minutes for a glass of wine to arrive and that was only because the host had come to settle our bill and I brought up that our drinks had not arrived. She apologised and then no bill was provided to confirm amount, just put in to card machine for me to tap my card! Breakfast was lovely but again, service and turn over of tables was poor, attention to detail was about 50% there, the idea was there but the execution was not.

The rooms were lovely, the option of the upgrade was well worth it, the balcony was really nice with the river view (albeit we were in the loft!!) The bar and foyer area were an amazing centrepiece, a real nice place to relax in the evening. Breakfast was nice, fresh food, Lots of options.

Stayed in May 2024

A little cheeky that the guy at reception didn’t tell us about the parking charge before hand! He just asked if we were using the car park but failed to mention it was £25 so we had no choice but to pay it next day. I thought that was quite expensive to park your car for one night on top of the room stay.

Great hotel great location

Stayed in May 2024

Our only slight frustration was with the restaurant & breakfast at Garden House. Lunch/dinner menu selection is small & overpriced. All the options were too heavy and not ideal for summer (other than a £20 Greek salad…). Took us a while to have our order taken despite getting the attention of two waiters. At breakfast, there was a lack of organisation. Tables outside set up with tablecloths on but no cutlery / condiments. Not a large selection for breakfast given the price either! Everything felt really cramped on the bar space & randomly ordered so people were having to squeeze round each other a lot. No one seemed to be restocking items very quickly (eg plates / bowls / food) and nowhere for you to get cutlery from yourself so you have to ask staff etc. Also the tea / coffee station is poorly set up. Tea bags were left inside the hot water jugs to over-stew rather than leaving tea bags separate for guests to then pour hot water into (also no other tea than English Breakfast). No one offered us another coffee option other than the instant on the bar, so had to ask ourselves for a latte / cappuccino etc (only because we saw another couple asking!). Food was lovely but a bit more organisation & order would make it a smoother experience for guests, given the price.

Hotel is in a lovely location by the river & close to The Mill & The Anchor pubs which have a great atmosphere outside in the summer. The reception staff were very lovely & welcoming. The decor is absolutely fantastic & feels very luxurious. Room was spacious and clean, bed very comfortable. Lovely bathroom products too!

Stayed in May 2024