36-38 Queensborough Terrace, Westminster Borough, London, W2 3SH, United Kingdom
#285 of 1,005 hotels in London
Guests' ChoiceBased on 1749 hotel reviews
8.3Cleanliness
8.7
Comfort
8.7
Location
9.2
Facilities
8.2
Staff
9.1
Value for money
8.0
Free WiFi
8.5
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End of dialog contentReviewed: 4 June 2024
Marion
United StatesElevator could have worked!
Front desk people were helpful.
Stayed in May 2024
Reviewed: 4 June 2024
Leonardo
United StatesROOMS ARE TINY vs. American size.
Location, location, location. STAFF Delicious breakfast !
Stayed in June 2024
Reviewed: 2 June 2024
Emma
United KingdomThe lift was a bit slow, but we were on the first floor so we used the stairs. Not a big issue by any means. Highlights my impatience more than anything!
Great location for our purposes (a concert at the Royal Albert Hall). All areas were exceptionally clean and nicely decorated. Great natural light and good lighting options in the room too. Bed was really comfortable, perfectly firm. All staff were friendly, welcoming and attentive.
Stayed in June 2024
Reviewed: 1 June 2024
Jon
United KingdomLift was out of service
Location, and value
Stayed in May 2024
Reviewed: 1 June 2024
Irina
United StatesTiny room - felt like staying on the attic. Not expected for that price. Amenities could be better. Breakfast is a bit too late for tourists - 7:30 and 8 on weekends. All the day trips start around 7 am. So, we had to skip twice.
Great location, pretty clean, good breakfast, attentive staff.
Stayed in May 2024
Reviewed: 28 May 2024
Jacek
PolandClose to the park and public transport. Clean. Very friendly personnel. Good breakfast.
Stayed in May 2024
Reviewed: 28 May 2024
Peter
AustraliaNothing
Very nice single room, good size bathroom and staff were friendly and helpful. It was close to a shopping strip with lots of restaurants, a 3 minute walk to Hyde park. Subway and bus stops were also close to get around London.
Stayed in May 2024
Reviewed: 24 May 2024
James
JerseyI was in the lower ground, room 005, which didn’t bother me. However early morning disturbance, maybe I was near the housekeeping store?
The room was very nice and the big bed very comfortable. The staff were lovely.
Stayed in May 2024
Reviewed: 24 May 2024
Lee
United StatesLast guests used towels hanging behind bathroom door. No towel holder for sink in private toilet room, a separate room from the shower.
Had everything you need including a fridge.
Stayed in May 2024
Reviewed: 23 May 2024
John
United KingdomThere was nothing that I could mention that I didn't like; the room was perhaps a little small but there is so much to do we only used it to sleep and shower in.
The Hotel was easy to find and close to a Tube station. The street it was on was quiet and the staff were friendly, helpful and polite. Although the room was a little small it was very clean and had decent facilities including a large TV. There were some very local shops, bars and restaurants which saved us having to travel on the occasion we did not feel like it. Some of the major tourist attractions were within walking distance.
Stayed in May 2024
Reviewed: 22 May 2024
Rafaelreal
BrazilThe room is small, but it was expected.
Great location
Stayed in May 2024
Reviewed: 18 May 2024
Scoresby
United StatesThe room would get hot in the middle of the night because the air conditioning shuts off after a few hours.
The room was pleasant and clean. The lift was down when we arrived, but the staff were so kind to climb the 5 flights with our luggage. By the next day, the lift was fixed.
Stayed in May 2024
Reviewed: 15 May 2024
Jere
FinlandQuite small rooms. Coffee at breakfast could have better taste.
Nice location next to Hyde park. I love to walk and 30-40 min by foot to places like Soho and Oxford street was nice. Friendly and attentive staff. Pretty good and versatile breakfast, e.g eggs in three ways: boiled, scrambled and fried.
Stayed in May 2024
Reviewed: 12 May 2024
Roberto
ColombiaThe room is very small and the bathroom is very uncomfortable
Location
Stayed in May 2024
Reviewed: 11 May 2024
Jonnie
United KingdomThe view from room window was a brick wall! But room very comfortable and still worth the price!
Great location, very friendly and helpful staff, very clean room.
Stayed in May 2024
Reviewed: 6 May 2024
Vasilena
BulgariaThe rooms are a bit on the small side, but that's the case for most London hotels, so not a big deal.
The place is great, so close to Hyde Park, which is important for a runner like me. and the staff is friendly and helpful.
Stayed in May 2024
Reviewed: 5 May 2024
Anne
United StatesIf you have any limitations at all, ask to not be put on the third floor. They say their elevator is not working; but given how permanent their laminated signage looks, I have to wonder how often they do work. Skip breakfast. Basic English fare self served in an unfriendly atmosphere.
The location was really good. It was on a quiet street two blocks away from lots of restaurants on either side. Also, of course very close to the park. Easy to access by metro and bus and foot.
Stayed in May 2024
Reviewed: 29 April 2024
Maria
EstoniaRoom was on the basement level, so we could hear all cars, trucks and cleaning ladies doing stuff early in the morning. Also the room was quite cold and we could not get the heating to work properly. Breakfast selection was small and same every morning.
The hotel is close to 2 metro stations and three lines which can take you to almost everywhere, so it was very convenient for travelling.
Stayed in February 2024
Reviewed: 29 April 2024
Mohammed
Saudi ArabiaThe lift is not working
Greet location, clean and friendly staff
Stayed in April 2024
Reviewed: 28 April 2024
Kirkpatrick
United StatesThere was almost no room to open a suitcase with two people in a room! The elevator was out of service the entire time we were there, so that colored our feelings a bit, as we'd selected a hotel based on their having an elevator. There was a distinct smell in the stairwells when we arrived and obvious for the first 24 hours or so -- as if perhaps the carpets had just been cleaned and the cleaning fluid smell lingered.
The decor was lovely -- drapes especially. Breakfast was quite good -- staff at breakfast were very nice.
Stayed in April 2024
Reviewed: 25 April 2024
Gary
United KingdomBut room was quiet small as a double room. Although i appreciated the up grade!
great location for my stay.
Stayed in April 2024
Reviewed: 23 April 2024
Ai
SwitzerlandRooms are relatively on smaller side but for us that isn’t a problem. This time we got the room facing the road so it can be quite loud as the window is not that thick. On our first night, there was a drunk guy talking loudly on the phone a few metres away from the hotel corridor. My husband went to inform the hotel front desk and he went immediately to solve the issue. Also upon check out this time, we were told that one of us had the breakfast on one of the day we stayed but we never had any breakfast at the hotel. In the end the hotel waived it and did not charge us for that
Location of the hotel is perfect. There’s 2 tube stations near to the hotel which is Queensway and Baywater. There are also lot’s of bus connections around the hotel and literally super convenient. Restaurants, convenience store and bars are all walking distance from hotel. Front desk is always very friendly and check in and check out process is always so quick and smooth.
Stayed in April 2024
Reviewed: 23 April 2024
Elizabeth
United KingdomNothing to not like really.
The location was central. Staff were welcoming. Breakfast was really good value 😋
Stayed in March 2024
Reviewed: 22 April 2024
Amy
United StatesThe bed was a bit too hard as were the pillows
The staff were very welcoming and location was perfect. We had the windows open all night and it was so quiet!
Stayed in April 2024
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