36-38 Queensborough Terrace, Westminster Borough, London, W2 3SH, United Kingdom
#287 of 1,019 hotels in London
Guests' ChoiceBased on 1967 hotel reviews
8.3Cleanliness
8.6
Comfort
8.7
Location
9.2
Facilities
8.2
Staff
9.1
Value for money
8.0
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 September 2024
Lida
Argentinaroom little bit small, no decent coffee and fruit in the breakfast. But all in all it's a great option in London.
great value, friendly staff, excellent location.... def coming back. breakfast was 7/10, coffee and fruit was the weakest but must say all fresh and great American offer. very silent neighborhood, close to tube and park. rooms with comfy beds and really clean, but small size (however totally doable) well decorated
Stayed in September 2024
Reviewed: 16 September 2024
Teresita
MexicoNot enough toilet paper or even soap to wash your hands,we needed to ask for it as it wasn’t replenished each day. We stayed there 4 nights.
The beds are comfy, liked the design of the room, breakfast was very good.
Stayed in September 2024
Reviewed: 13 September 2024
Kefirlime
Hong KongThe pillows could be a bit puffier.
The location is perfect, close to centre but at a quiet distance. The refrwshments and also room was veyr clean
Stayed in September 2024
Reviewed: 11 September 2024
Mohamed
IsraelGood value for money
Good location near the underground railway, renovated property and very nice design. The staff were friendly and helpful even suggesting places. Sure will consider this place in the future.
Stayed in September 2024
Reviewed: 10 September 2024
Adina
GermanyBuilding was not really soundproof, you could hear the people from the rooms above and next to you clearly. Windows were rather old so it was a little cold (could possibly get very cold in winter).
Good and quiet location with two subway stadions within walking distance (~ 5 minutes). Rooms were clean and the staff was very friendly.
Stayed in September 2024
Reviewed: 8 September 2024
Sara
CanadaMotion detector lights in stairs and hallways were sometimes delayed, which was sometimes a bit disconcerting
Close to shops, restaurants & tube stations without being on main road
Stayed in September 2024
Reviewed: 6 September 2024
Lisa
ItalyIsmael was very helpful and kind. Same for the girl I talked to at the check out, I’m sorry I don’t know her name. So the staff was definitely a 10+
Stayed in September 2024
Reviewed: 5 September 2024
Roger
AustraliaNothing
The Byron is very clean, spotless, very high quality Hotel, all staff are very friendly, rooms are not massive, but very high quality.
Stayed in September 2024
Reviewed: 4 September 2024
Karen
United StatesRoom was clean and comfortable. While it's a small space, there was an impressive amount of storage.
Stayed in September 2024
Reviewed: 29 August 2024
Stephen
United KingdomNothing
Very good quality decor, clean and welcoming . Nice breakfast
Stayed in August 2024
Reviewed: 28 August 2024
Kevin
GermanyEverything was good for the price. Noting to complain.
Everything was good for the price. Noting to complain.
Stayed in August 2024
Reviewed: 24 August 2024
Nina
United KingdomThe decor! So stylish and homely. The staff were very friendly and the breakfast was excellent
Stayed in August 2024
Reviewed: 21 August 2024
Julia
BelgiumI thought it was closer to the tube.
Room was comfortable and clean.
Stayed in August 2024
Reviewed: 21 August 2024
Jibei
ChinaBasement is not suitable for accommodation or should set different prices if they still want to rent it out. Otherwise the basement room makes the hotel terrible.
We stayed 3 nights in this hotel. 1st two nights is on floor LG which does not smell good and is very dark. We were able to change to 5th floor on the last day and the feeling is totally different. It is bright and spacious and clean. Just like two hotels!
Stayed in August 2024
Reviewed: 19 August 2024
Maria
LuxembourgThe lift was broken during all stay (9 nights) and I understood it was not the first time.
Location, nearby underground and bus stops, hotel interior design, professional and friendly staff
Stayed in August 2024
Reviewed: 19 August 2024
Pasha
United Arab EmiratesStandard room are too small if you are with more than one luggage with u avoid standard rooms as you wont be able to move then
Staff were amazing and very friendly and supportive
Stayed in August 2024
Reviewed: 17 August 2024
Pauline
IrelandOld building had a little damp smell despite cleanliness
Great breakfast. Nice Staff
Stayed in July 2024
Reviewed: 17 August 2024
Saara
FinlandRoom very small and value for money was not so great.
Good location and a bit nicer than your traditional London hotel. Everything was quite neat and as expected.
Stayed in July 2024
Reviewed: 14 August 2024
Suzane
New ZealandNA
NA
Stayed in August 2024
Reviewed: 14 August 2024
Alex
AustraliaUnfortunately the lift was broken the whole time during our stay.
The room was a good size for central London. The bed was comfortable and the shower was good. The room was very clean. The staff were approachable and very helpful. They carried our bags from the taxi into the hotel and to the taxi when we left. They also carried our bags up to our room.
Stayed in August 2024
Reviewed: 13 August 2024
Michele
AustraliaFeels a little tired. Lift was very slow. Noise from neighbouring rooms kept me awake at night.
Good location. Easy walk to tube stations, buses, and Hyde Park. Fairly quiet street.
Stayed in July 2024
Reviewed: 12 August 2024
Massimiliano
SwedenThe elevator was broken down for all our stay (5 nights). Our room was at 4th floor, so it was quite tough in particular with luggage.
Great location. Clean and nice staff.
Stayed in August 2024
Reviewed: 11 August 2024
Karen
United StatesCould have used a bureau or more closet space
Staff was wonderful, room was clean, good internet connection
Stayed in August 2024
Reviewed: 11 August 2024
Jim
SwitzerlandThe location for a trip to London is great, 2 minutes from Kensington gardens and Hyde Park. Lovely small hotel with great breakfast and friendly and welcoming staff.
Stayed in August 2024
Groß Potrems, Germany
Barcelona, Spain
Chania Town, Greece
Malcesine, Italy
Magliano in Toscana, Italy
Seward, USA
Luarca, Spain
Cesme, Turkey
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content