163 Marsh Wall, Docklands,, Tower Hamlets, London, E14 9SJ, United Kingdom
#934 of 1,009 hotels in London
Guests' ChoiceBased on 17551 hotel reviews
5.7Cleanliness
6.4
Comfort
6.5
Location
8.0
Facilities
6.0
Staff
7.0
Value for money
6.3
Free WiFi
4.5
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End of dialog contentReviewed: 2 May 2024
Thomas
United KingdomBeds were awful! Broken springs it felt like! Really hot too in the hotel! All very dated.
Location
Stayed in April 2024
Reviewed: 2 May 2024
Capt
United KingdomWi Fi cost was far too high for 24 hrs.
Location & value for money
Stayed in April 2024
Reviewed: 1 May 2024
Mubarak
United KingdomNo Air conditioning, it’s too hot, only way to make room cooler is open window, but it’s too loud due to near by train station. Need to upgrade air conditioning.
Location, affordable, reception
Stayed in May 2024
Reviewed: 30 April 2024
Nathan
United KingdomBathroom sink was blocked
Location
Stayed in April 2024
Reviewed: 30 April 2024
Gozel
SwitzerlandPayable internet (7 gbp per night per device) is just not acceptable and I found it outrageous. the staff was unfriendly, chewing gum, speaking poorly, unwelcoming. My window was broken, I called room service in vain, and i barely managed to close it myself as there was no handle and the room was getting cold. My neighbours were very loud and fighting and shouting every evening, no one came to calm them down.
I liked the location that was easy to find and close to my office in Canary Wharf
Stayed in April 2024
Reviewed: 29 April 2024
Kelly
United KingdomDuring check in I wasn’t given directions to my room, I had to ask, the wifi options weren’t mentioned, number to dial for reception or any info about the available restaurants or breakfast times. I had to pay an additional £7 for wifi although the card with my room key stated ‘prepaid internet’ and it is something I would expect is factored into what I’ve already paid. Also the room service food was good, however, the sauce sachets such as tomato ketchup and mayonnaise didn’t taste very nice so spoilt it slightly. The location of the plug sockets to charge your phone were inconvenient. No bedside plug as lamps have different socket, the kettle plug was squashed in behind the wall frame and others away from the bed or desk.
Good location. Comfy bed. Clean.
Stayed in April 2024
Reviewed: 29 April 2024
Stephen
United KingdomLack of tea bags, 2 only throughout our 2 day stay, maybe look into increasing this. Outdated furniture, the wardrobe door of which came away in our hands
Breakfast was lovely & very friendly staff in the restaurant
Stayed in April 2024
Reviewed: 29 April 2024
Miranda
United KingdomVery long queue at reception to book in. The room was very noisy, with both external noise from DLR/tube and also internal with a dog barking at 10.30 one evening!
Good location, clean room
Stayed in April 2024
Reviewed: 29 April 2024
Helen
United KingdomHowever, the room was incredibly hot and we were staying during a time when outside air temperatures were in the single figures. The air-conditioning was set to 16degrees celsius but it still wasn't possible to reduce the temperature of the room to below 26degrees. It isn't possible to open any of the windows yourself so staff needed to be called to do this. They also gave us a room fan but even then, it was only possible to reduce the room temperature to 25degrees. I wouldn't recommend staying here in the summer.
The location of the hotel was ideal with its proximity to two different underground stations which include the Jubilee and Elizabeth Lines.
Stayed in April 2024
Reviewed: 29 April 2024
Victor
United KingdomService was slow
Everything was good
Stayed in April 2024
Reviewed: 29 April 2024
Kwesi
Antigua & BarbudaLove the view of the room, and the property location.
This was my second time here I was given 2 single bed after I booked and paid for a double bed room, the one bed was taller that the other which was the most uncomfortableness I’ve experience sleeping
Stayed in April 2024
Reviewed: 28 April 2024
Michael
United KingdomNo opening windows anywhere in hotel
Location
Stayed in April 2024
Reviewed: 28 April 2024
Md
United KingdomRoom is expensive, but there is no internet access. Very poor mobile network in the room even. Now a day a two-star hotel offers free internet access; however, this four-star hotel charges seven pounds per device for internet service.Which is totally disappointed. Also I called customer service additionally called customer service, but no assistance was provided.
Location, clean
Stayed in April 2024
Reviewed: 27 April 2024
Sarah
United KingdomVery dated. The beds could be more comfortable and bigger. Room was extremely hot and hard to cool down using the aircon. Shower was either extremely hot or cold.
Fantastic location for a night out in Canary Wharf. Easy to check in and out. Plenty of parking spaces.
Stayed in April 2024
Reviewed: 27 April 2024
Ian
United KingdomRoom smelt damp Complimentary toiletry, although on the bathroom shelf, bottles were empty
Didnt have breakfas here
Stayed in April 2024
Reviewed: 27 April 2024
Daisy
United KingdomDidn’t like how you had to pay for wifi, and the area isn’t great
We liked the room
Stayed in April 2024
Reviewed: 27 April 2024
Kayla
United KingdomCheck in took so long! I have no idea why it takes 5-10 minutes to check someone in. The rooms were so hot and you couldn’t open a window and the air con and fan didn’t make a difference
Very nice location. The place was clean and the bathroom was very modem. The rooms were also a decent size.
Stayed in March 2024
Reviewed: 25 April 2024
Jean
United KingdomStaff on front desk and parking charges
Location
Stayed in March 2024
Reviewed: 25 April 2024
Anthony
United KingdomPaying for WIFI, in a four star hotel, more charges for the use of more then one device, can't believe hotels still charge for this.
Location
Stayed in April 2024
Reviewed: 25 April 2024
John
United KingdomNo room wifi
Location
Stayed in April 2024
Reviewed: 24 April 2024
Bukola
United KingdomThe bed is too old also the furniture in the room, basin hole is too dirty . Toilet is not hygiene friendly.
Nothing
Stayed in April 2024
Reviewed: 24 April 2024
Mcdowell
United KingdomToo warm, no working window
Stayed in April 2024
Reviewed: 24 April 2024
Paul
IrelandNo issues at all, would stay again if need and great value
Basic services, dated decor but clean and super location. Excellent value and does exactly what it is supposed to.
Stayed in April 2024
Reviewed: 23 April 2024
Ajay
United KingdomThe air conditioning didn’t work at all, when I asked someone to come and have a look I got an employee with some tools who just opened the window, which wasn’t ideal as I then got the noise from the DLR. check in queues were horrendous
It was a Good location, and the room was comfortable and quiet
Stayed in April 2024
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