Just so shabby. Poor quality furnishings that were tired and a bit grubby but the building itself is magnificent and the beds were clean, the water hot and we both slept well. For the price you can’t expect luxury even in a once luxurious setting.

A very grand building which has seen better days but in a brilliant location. Furnishings old and tired but clean and functional. This place has character and charm but is rather run down. As we only wanted a bed for a night it was fine but it has so much potential. However at the price it is difficult to justify too much criticism. I liked it.

Stayed in June 2024

There was not a ramp to access the lobby and it is difficult with luggage, almost no staff for the amount of people booking that weekend, going to the room with luggage was hard, the lift took a long time; there were two big and heavy doors in the hallways, and then you enter the room and there is another door with no stopper to go to the bed part, the door slammed easily and you could hear all the doors from the rooms slamming late at night. There was not wifi at all. The restaurant hours were insufficient. Only one outlet to plug your phone.

location

Stayed in June 2024

The breakfast

The Location

Stayed in June 2024

The decor in the rooms were outdated and the toilet wasn’t the best for flushing and creaked. Could do with more sockets.

The rooms were exceptionally clean and the staff were friendly and accommodating.

Stayed in June 2024

It's a bit shabby and needs an upgrade. The room did not justify the price paid for it. Always a challenge to find a room in Liverpool, but particularly the weekend of the Taylor Swift concert.

Historic hotel with previous glamour in evidence. Spectacular rooms downstairs in the communal areas. Extremely well located.

Stayed in June 2024

Room smelled was too hot, breakfast cold

Comfy bed, nice shower

Stayed in June 2024

The hotel clearly needs renovation. The bath and the toilet old noisee and though clean feels not clean. Needs better noise insulation.

Check in was fast. Room sizd, bed, clean. The staff checks who comes into the hotel at night which is very good. I was able to leave the luggage in a room till my train. Good location.

Stayed in June 2024

Dated bedroom and chipped paint in sink There was no main light in room so had to walk through darkness to bedside lamps

Cheap, easy access to amenities and city centre

Stayed in June 2024

As property is old you can hear people in other rooms walking around and closing doors. Could also hear noise from street below. Radiator was on permanently in room and couldn’t turn it off so was very hot. Radiator also made noise while it was on when trying to sleep. Not the cleanest - not filthy but can tell it is old.

Great location in city centre and round corner from train station. Fine for one night stay.

Stayed in June 2024

The rooms are too far from the lift

It was such a nice place

Stayed in June 2024

Very tired and in need of a serious overhaul, such a shame to let such an iconic building fall into such disrepair.

The historic building

Stayed in June 2024

Terrible smell in corridor and the lift was very slow. Too many stains on corridor carpet.

Location n the room I stayed in was updated.

Stayed in June 2024

The hotel was cheaper for a night than the meal we went out for. Hard to find fault with it at that price.

You get what you pay for. Yes, the hotel is dated but our room was comfortable and clean and was a great place to base ourselves for a night. Blast from the past with Shining vibes but we enjoyed our stay.

Stayed in June 2024

I would like the meals to be a bit hotter, they are really good x love the choice.

I always enjoy my stay at this hotel.

Stayed in June 2024

There was no openable window in the room and no view as the glazing was frosted and the room had little ventilation.

Location was good

Stayed in June 2024

Bathroom needs replacing. Most areas need a deep clean and decorating.

Decent price considering location.

Stayed in June 2024

Our room was very small and there were a few stains on the wall

Staff were lovely nice atmosphere and 24 hours reception

Stayed in June 2024

Hotel staff never smiled. 2 staff sitting on the floor not far from the room we were in using vapes.

Liverpool

Stayed in June 2024

The rooms were a bit tired and need updating. The beds were a bit uncomfortable.

The staff were lovely and very welcoming. The hotel itself is very very impressive. It's an incredible building and as a history buff it was really fun to explore

Stayed in June 2024

facilities in the rooms are okay but not amazing, the bed was fairly uncomfortable and it didn’t seem overly clean.

the location was great

Stayed in June 2024

Need smartening up

Historic grandeur.

Stayed in June 2024

Beautiful building but in need of refurbishment. Hallways smelt of strong musty smell, carpets were dirty and stained. Wallpaper peeling off and walls around window frames were crumbling. Breakfast was poor quality - tinned plum tomatoes, tinned mushrooms, rubbery scrambled egg. This hotel could be beautiful if restored properly. A good quality breakfast with modern choices like granola or cooked to order options would also enhance the appeal of this hotel.

Excellent location for a stay in Liverpool

Stayed in June 2024

Rooms too hot Marks in sink/bathroom needs attention Shower curtain upto bathroom window

Location

Stayed in June 2024

Cleanliness

Location

Stayed in June 2024