Room temperature could only be regulated by opening the window which might be an issue in summer - the room overlooked a busy road. Lighting not really adequate for reading.

Room was clean and everything worked (the TV had a good choice of channels). Staff were obliging and the reception desk was always manned, Bus route to Hanley (No 4) passed the front door. Wetherspoons within 5 mins walk.

Stayed in May 2024

The bed. It was so soft, me and my partner kept rolling into the middle together. I woke up with backache as this bed was just not firm at all. Also didn't like the car park light that shone right into our room, the curtains are not black out curtains. The room was very bright all night. This is not the hotels fault, but these rooms across the way are not sound proof at all. Was very noisey at times. At 5 in the morning someone who was parked right outside our room, decided to start their van up and let it run for over 10 minutes while they were in and out of building. They kept slamming their van door over and over as they filled their van up with their gear from their room. I would suggest staying in the main hotel when staying here to get a better night's sleep.

We stayed in the rooms across the car park from the hotel on the ground floor this time. Room was nice, clean and everything you'd need for a night. Staff are always lovely here.

Stayed in April 2024

Lack of facilities in room and was cold because the hotel controls what time the heating goes on so was cold unless I went out or to th bar

Bar staff

Stayed in April 2024

Good location stayed there many times

Stayed in May 2024

The room was really hot and we were woken by the traffic outside.

The staff were very friendly

Stayed in May 2024

Fire alarm went off at 4pm due to another customer

Breakfast was lovely staff very helpful and friendly

Stayed in April 2024

very accommodating, friendly and helpful staff. Thank You.

Stayed in March 2024

There were no shampoo/conditioner/shower gel that you may find in other hotels.

The closeness to the venue (the rigger)

Stayed in April 2024

The staff were very good and friendly.

Stayed in April 2024

Room needed some tlc (room4) Towel rail in bathroom was supposed to be heated but was hanging off the wall, one bathroom lightbulb had popped, one bedside light didnt work. No BBC channels available on t.v.

We chose Continental. Good choice and good service.

Stayed in April 2024

We asked the receptionist to contact us regarding another night stay on our return from Scotland and no one contacted us

Nice ground floor room just as we asked for. Just right for our stopover on our way to Scotland

Stayed in April 2024

Initially we got room no. 2. Bathroom door wouldn't stay shut. Shower pressure very poor and water luke warm even on full heat setting. Shower was very difficult to turn off. Bed was uncomfortable with a dip in the middle of the mattress. Only 2 plug sockets and they were no where near the mirror. Could not plug in kettle when watching TV due to positions of the plugs. In both rooms, the bathroom towel rails were on the other side of the very spacious bathroom, so unless you placed towels on the floor (unhygienic) when having a shower, you had to walk 10 feet across a wet floor to get them - not ideal and very slippery. Neither bathrooms had safety grab rails to get out of the shower which made it dangerous too. Room 2 had the glass shower door siliconed in place so you can't move it, meaning you couldn't turn the shower on without getting a blast of cold water on you. Towel rail wasn't wired up. No restaurant menu in the room. Light cord was so high up I almost couldn't reach it. Light above the toilet flickered like a strobe light some times when switched on. There was an anti slip mat in room 2 but not in room 5 - would have been helpful to have this in room 5 as neither bathrooms had safety grab rails. Pictures are of room number 2 showing the poor plug locations, poor placement of towel rail, fixed glass shower door and the high up bathroom light cord.

Good location. Excellent customer service - receptionist Kerry was brilliant at sorting out our room issues and swapped us on day 2 from room 2 to room 5. Top marks to Kerry, thank you! Zero noise from within the hotel. Good wifi. Clean room and bathroom. Excellent TV channels. VERY spacious rooms and bathrooms! Curtains were thick and provided good black out from the outside lights. Parking was good. Room 5 had an excellent shower - temp and pressure, lots of plug sockets, comfortable bed, all lights working well. Room 2 was very substandard - see below. Would be happy to stay here again but not in room 2. Did not use the restaurant, but the menu downstairs did look appetising and there was a really good variety of food on offer.

Stayed in April 2024

wi-fi is not good.

location

Stayed in March 2024

Nothing.

Very friendly staff and a good breakfast.

Stayed in April 2024

Great welcome from the guy on reception, excellent meal, comfy bed. Breakfast was extra, but we were making an early start so didn't try this.

Stayed in April 2024

Know about the annex at the back where rooms are very basic , tvs in rooms need updating ,as very small

Good , clean , easy to find

Stayed in March 2024

TV was quite small for the size of the room. The door didn't lock from the inside, so anyone with a master key could get in without realising you were inside. There was no do not disturb sign to put on the door to prevent this from happening. Cars in the car park were parking randomly as the lines faded and had no signage. The light fixture didn't look safe. There was plaster falling out the wall behind it and a visible crack in the wall.

Location was good to get to where I needed. On site parking. Bed was comfortable. Staff friendly and helpful. Rooms cleaned/towels replaced daily if required.

Stayed in March 2024

the only downside was the bathroom in our room (16) could probably do with a bit of modernisation as there were holes in the bath side.

Stayed here for an event close by, the room was very big, the bed was very comfy and staff were very helpful, overall the room was fine for the price paid, I probably would stay here again if at another event.

Stayed in March 2024

Not very clean sadly

Really nice staff and free parking

Stayed in March 2024

Would have preferred a room outside

Stopped before so new what to expect food drink excellent

Stayed in March 2024

A little bit tried in places but overall would definitely stay there again.

Great friendly staff and on site carparking. It's a good budget hotel (we were located in the annex) and the main hotel bar areas were nice and clean. Would definitely stay there again.

Stayed in December 2023

Rooms where a bit dated, beds where very small

Great location near then centre of Newcastle about 10 mins walk into the town centre, good for parking

Stayed in March 2024

The room was cold, but radiators warmed it up in an hour. Bathroom was very cold, just one small soap, no products in bath/shower. Not enough milks for tea and coffee. Breakfast in the hotel was okay, but pricey.

Bed very comfortable and the bathroom was very clean. Plenty of tea and coffee in the room.

Stayed in March 2024

Rooms in the annex are a bit dated.

We asked for & got one of the annexe rooms. Great location for our night out, cheaper to stay over than book taxis to & from home. Rooms are a bit dated, but clean & functional. Receptionist ( Clare) was lovely & very helpful

Stayed in March 2024