Lord Street, Southport, PR8 1NZ, United Kingdom
#18 of 18 hotels in Southport
Guests' ChoiceBased on 3710 hotel reviews
6.0Cleanliness
6.9
Comfort
6.8
Location
8.3
Facilities
6.4
Staff
7.4
Value for money
7.0
Free Wifi
4.8
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
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End of dialog contentReviewed: June 1, 2024
Carly
United KingdomLoud music, small room, cold,
The staff were friendly
Stayed in May 2024
Reviewed: May 31, 2024
Lindsey
United KingdomOther guests drinking in the foyer
Great location
Stayed in May 2024
Reviewed: May 29, 2024
Donald
United KingdomNothing
Location
Stayed in May 2024
Reviewed: May 28, 2024
Kim
United KingdomOld building so a slight musty smell in room
Clean & tidy little outdated but value for money
Stayed in May 2024
Reviewed: May 25, 2024
Sarah
United KingdomThey had safety windows infront of actual windows, which meant that we couldn't shut the window. This meant it was pretty loud from the outside, it really didn't bother us much but I can imagine it being a problem for others.
It was in the town centre, comfortable, clean, cheap, staff were friendly. Booked on the day as trains were cancelled.
Stayed in May 2024
Reviewed: May 24, 2024
William
United KingdomIt was clean it was in a good location
Stayed in May 2024
Reviewed: May 16, 2024
Sarah
United KingdomWe got a drink in the bar it was dreadful, the wine tasted like vinegar and their soda water was flat, I asked her to swap it to lemonade and she said it would be the same as the gas had gone in the pump, out of about 10 beer pumps they had only available and that was bitter,
Brilliant location
Stayed in May 2024
Reviewed: May 14, 2024
Joseph
United KingdomNoise from bars
Location perfect
Stayed in May 2024
Reviewed: May 13, 2024
Dorcas
United KingdomBars open
Good
Stayed in May 2024
Reviewed: May 8, 2024
Alexandru
United KingdomI mean, from my last visit here not much changed. Still the hotel needs a massive makeover as all rooms still smell old, old carpets and extremely old furniture. the reception staff in the afternoon are friendly except the night manager I believe his name is Fahad, South Asian bald guy who was extremely rude, impolite with a very aggressive approach. That kinda ruined the entire stay as he has no customer service skills and should not be part of the reception team. Great location , right in the center of Southport and that is probably the only good thing about the hotel. The fact that you don't get free WiFi in the room upset me! I mean £7 for the night in the 21st century ...really? The rooms are small, only 2 small towels so if you're a bigger build definitely bring your own towel. As I said, don't expect much and if you do come to this hotel it is because of the price and location. Great for 1 night stay but not more.
The location right in the center
Stayed in May 2024
Reviewed: May 7, 2024
Sharon
United KingdomGreat location
Stayed in March 2024
Reviewed: May 6, 2024
Kate
United KingdomCheck in was a nightmare and one of the woman was rude with issues. Other woman more helpful. Keycard didn’t work. 4 times I had to go back downstairs and each time the unhelpful woman on the desk just kept telling me not to put it near my phone. That may have been sound advise if I had even got round to putting it in my pocket but I hadn’t even got in the room. The 4th trip back to the reception desk another woman got maintenance to meet me at the room. Around a 20/30 minute wait outside my room until maintenance did come and turns out it was an issue with the door lock, not me putting it near my phone. No apology, nothing.
Location
Stayed in May 2024
Reviewed: May 6, 2024
Stephen
United KingdomThe rooms were in need of updating the wallpaper in my room, had stains, the bath had a couple of dents in them, and also the bath wasn't an anti-slip one and had no bath mat in the room.
It was quite near to the station, also near to the beach area.
Stayed in May 2024
Reviewed: May 5, 2024
Cox
United KingdomThe rooms were very very hot and nobody could sleep well because of it, windows only opened properly in one of the rooms unfortunately 😐 it was also very loud cause of the bars etc but it is a bank holiday weekend so to be expected. There was no shower gels etc like other hotels have, nothing to big of a issue to be honest and I'd stop there again cause it was cheap and a amazing location with everything you need close by. I'd just bring a fan next time 😄 all in all it was a nice hotel and the staff were lovely.
The location was great and the reception staff were very friendly and helpful, the entertainer was a great singer and mingled with the guests which was nice.
Stayed in May 2024
Reviewed: April 30, 2024
Christopher
United KingdomThe hit tub bath didn't work and the heating was broken.
The staff were brilliant very helpful, the price was brilliant
Stayed in April 2024
Reviewed: April 30, 2024
Roger
United KingdomRefused a drink Sunday night in the bar at 10pm told it was closed. I asked could we get a drink as a resident and the bar man was curt saying the bar is closed. Our room was not cleaned an no fresh towels given or the tea and coffee replenished
Location good breakfast good
Stayed in April 2024
Reviewed: April 29, 2024
Janet
United KingdomNever got any sleep from nightclub below
Good locatipn
Stayed in April 2024
Reviewed: April 27, 2024
Martin
United KingdomToo hot!No thermostat in our room so we melted.No fan,windows would not open.
Good location.
Stayed in April 2024
Reviewed: April 23, 2024
Kate
United KingdomWas very near a bar which went on til the early hours with loud music
Comfy bed, great access to town. Breakfast was good. Member of staff on the bar was excellent
Stayed in March 2024
Reviewed: April 18, 2024
Reeve
United KingdomCar park
Room not easy to find but comfortable when we reached it will book again in the future
Stayed in April 2024
Reviewed: April 11, 2024
Julie
United Kingdomwas very warm inside the hotel not sure if the hotel is housing the homeless as well as being a hotel??
Convenient for my needs
Stayed in April 2024
Reviewed: April 10, 2024
Watson
United KingdomNo bother
OK
Stayed in March 2024
Reviewed: April 1, 2024
Michelle
United KingdomNeeds updating,the appearance from outside is not very nice,very old Needs a good makeover.
The location
Stayed in March 2024
Reviewed: March 31, 2024
Antonia
United KingdomNo heating in room
Location and staff very good
Stayed in March 2024
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