Marine Lake, Promenade, Southport, PR9 0DZ, United Kingdom
#7 of 18 hotels in Southport
Guests' ChoiceBased on 5456 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.3
Facilities
8.6
Staff
8.9
Value for money
8.3
Free Wifi
8.7
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 9, 2024
Peter
United KingdomDefinitely required more staff to serve. We had dinner each night & the staff were run ragged & did very well considering.
Breakfast was fine but needed replenishment more often. Fruit was short-orange juice empty & hot food ran out having to wait for replenishment. Required more staff.
Stayed in June 2024
Reviewed: June 8, 2024
Ian
United KingdomHousekeeping could have been a bit better - lots of undusted areas
Location. All mod cons. Perfect for our purposes
Stayed in May 2024
Reviewed: June 8, 2024
Carole
United KingdomShortage of staff at breakfast . Shortage of plates / glasses not clearing the tables when finished .
Location was brilliant , hotel was lovely . Excellent breakfast .
Stayed in June 2024
Reviewed: June 7, 2024
Steven
CroatiaSuper comfy pillows! Breakfast buffet is epic! Check in and check out were easy and smooth experiences. The rooms were very luxurious and comfortable! Definitely planning to stay again.
Stayed in June 2024
Reviewed: June 7, 2024
Janet
United KingdomDisappointed with the food. Same menu for dinner all week . Breakfast was good but lukewarm .
Very comfortable room
Stayed in June 2024
Reviewed: June 6, 2024
Anita
United KingdomCleanliness of room, reception staff could have been more positive of clients on entering and leaving.
Food, size of room
Stayed in June 2024
Reviewed: June 6, 2024
Paul
United KingdomPaying for car park
Breakfast was good and location grest
Stayed in May 2024
Reviewed: June 5, 2024
Heather
United KingdomThe furniture was not comfortable and I wasn’t able to contact any staff members out of working hours
The hotel was clean and the staff were very accommodating and friendly.
Stayed in June 2024
Reviewed: June 5, 2024
Timothy
United KingdomWhen checking in staff were more about collecting there money….never had any information about anything todo with my stay ie … were food was severed 🤔
Location was good
Stayed in June 2024
Reviewed: June 5, 2024
Michael
United KingdomThe staff are very helpful. The breakfast excellent. The location and ease of access very good. We would always yse this hotel as our base when visiting Southport.
Stayed in June 2024
Reviewed: June 4, 2024
White
United KingdomBreakfast bit of a let down hash browns black pudding over done had to ask for sausages more attention needed to "topping up " good selection tho
Lovely hotel nice little resort
Stayed in May 2024
Reviewed: June 4, 2024
Sharon
United KingdomEntrance could have been a bit more welcoming. Plants or something to guide you to the hotel.
Clean, comfortable beds, helpful staff good breakfast.
Stayed in June 2024
Reviewed: June 4, 2024
Karen
United KingdomTables in bar never cleared of plates and glasses
Location and standatd of rooms
Stayed in June 2024
Reviewed: June 4, 2024
Michael
United Kingdomdidn't like paying £15 for parking. parking was clearly signposted. The outside of the hotel could do with a tidy up
The dinner was excellent, and good value. The staff were helpful and friendly. The shower and bath in room were brilliant. Breakfast was very nice.
Stayed in June 2024
Reviewed: June 3, 2024
Judith
United KingdomWet room too wet and shower curtain too short
Lovely hotel. Beautiful view. Good breakfast. Nice bedroom.
Stayed in June 2024
Reviewed: June 3, 2024
Joan
United KingdomNothing.
Plenty of choice of breakfast and flexible time to come down to the restaurant. The room was an excellent size and good view from the bedroom window. The room had everything you needed.
Stayed in June 2024
Reviewed: June 3, 2024
Goodwin
United KingdomN/a
Nice clean room and hotel, great facilities and lovely breakfast.
Stayed in June 2024
Reviewed: June 3, 2024
Ann
United KingdomLifts had no logic, went up and down at random. Also lift doors shut too quickly so hit people on the arm or shot off after people had got out but before people could get in!
Spacious room , very clean , every amenity. Good car park easy walk to restaurant area.
Stayed in May 2024
Reviewed: June 3, 2024
Hopkins
United KingdomWell staff at the bar were lovely but very slow service extremely slow waited a long time to get served
Everything about it was great loved it room gorgeous breakfast great
Stayed in May 2024
Reviewed: June 2, 2024
Viktorija
United KingdomCleaning room. Polite staff
Stayed in June 2024
Reviewed: June 2, 2024
Wayne
United KingdomAs my partner is Vegetarian there wasn't a great deal on the menu for her.
Very friendly and polite staff
Stayed in June 2024
Reviewed: June 2, 2024
Findley
United KingdomWindows not clean
Nice decor
Stayed in June 2024
Reviewed: June 2, 2024
Gary
United KingdomWe went to the bar area and the only free table had 50 dirty glasses on , old pizza box and bag full of dirty takeaway containers so we went to look on the terrace where the igloos are and were quite rudely told to leave the area as they were for private rent . I had to complain to the manager about the messy table before it was cleared even though the bar staff were not particularly busy serving Breakfast was ok , bit cold although fruit selection excellent . Teaspoons not provided until asked for and tables were dirty with spilled food . Overall , reasonable breakfast . I parked up the road but restrictions on road opposite allow parking up to 11am but I think £15 for hotel carpark is excessive
Reception staff were very good , efficient and friendly Room was very nice
Stayed in June 2024
Reviewed: May 31, 2024
Battarbee
United KingdomGood facilities at a nice price.
Stayed in May 2024
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