Lack of toilet brush in bathroom. Breakfast started relatively late (9am), especially for people traveling with young families.

Breakfast was very good although it would have been nice to have one or two more cooked options to set you up for the day. Very clean bathroom and nice, soft sheets.

Stayed in April 2024

Difficult to find anywhere to park - we did eventually get a place but then were reluctant to go out in our car because we’d lose it. But I appreciate it’s a problem with Frome in general, not just at Bistro Lotte. Stairs to the room are steep - but I appreciate there’s not much can be done about that.

Very comfortable room. Big, very comfortable bed. Real coffee in the bedroom. Shower very good. Shampoo, shower gel, conditioner, hand wash and hand sanitiser in the bathroom were all really gorgeous. Lovely, lovely restaurant with fabulous food and a genuine “French” feeling, which was very nice. Very friendly staff.

Stayed in April 2024

No complaints

I loved the small touches like the insulated bottle of milk for tea. The bed was really comfy & shower was great! I had the breakfast in the restaurant & it was fab

Stayed in March 2024

Lack of parking ( although this is a town issue and not just Bistro Lotte)

Convenient location near town centre

Stayed in April 2024

Really lovely place, lovely people, wonderful food.

Stayed in April 2024

Bit of noise from the bar, but nothing horrific

Good location for shopping and sights

Stayed in April 2024

WiFi was a bit patchy

Loved everything about our stay at Bistro Lotte in the family room - staff, spacious room, modern bathroom, location….

Stayed in April 2024

Nothing not to like really.. If I was being super picky, I think the room would have benefitted from a couple of prints on the walls to complement the overall look, and maybe a box of tissues would have been nice in the bedroom.

Very central location, wonderful comfy bed and excellent shower. Nice touch to have fresh milk in the room. The room was above the restaurant but very quiet. Food in the restaurant was excellent so I would recommend eating there. They also have a few parking spots up the road, which was an added bonus.

Stayed in March 2024

WiFi provision was very poor. None of us could connect. The room guide led us to expect this difficulty, but these days it should be better, we thought. Booking.com's room description is inaccurate. We spoke to the owner direct about this.

Breakfast options were ideal and the quality of both food and drinks was excellent. Our room (family room) was spacious and very comfortable. Beds and bed linen good quality. Bathroom facilities very good. Great shower, toiletries, generous-size towels, instant hot water. The bistro was exceptional.

Stayed in March 2024

The only problem we had was the parking as this is a bit limited.

We loved Bistro Lotte. The room was spotless the bed lovely and snuggly. The food was fabulous we ate at Bistro Lotte on the first evening and my husband said he had the best steak he has ever eaten.The hotel itself is only a stones throw from the centre of Frome just at the top of St Catherine’s Hill where you walk down into the gorgeous town.

Stayed in March 2024

no wifi and noise

Very Clean very comfortable the best shower ever, friendly staff great location, we had no wifi though and there was some kind of noise a fan or boiler that was a bit disturbing to our sleep

Stayed in February 2024

I have some problems with my back and so the bed was a little soft for me. I'm sure it suits most other people. We stayed for three nights and so just a little bit more space for clothing would have been great.

Breakfast was very good and the location was excellent for Frome. The walk into the town started with all the most interesting places. People working in lotte's were friendly and helpful and our evening meal was excellent. The separate bar was very relaxing.

Stayed in March 2024

Food including breakfast was excellent

Stayed in March 2024

location great, staff friendly and helpful. Room very pleasant, however would benefit from a light adjacent to desk and perhaps a more comfortable chair by the desk too. overall lovely place however.

Stayed in March 2024

Great location! Quiet and comfortable room - no noise from restaurant or street. We ate in restaurant delicious food and great vibe.

Stayed in March 2024

Nothing

Our first visit to Frome. I saw a write up in Country Life magazine in 2020, and loved what I saw and hoped we would visit. Bistro Lotte Town House was immaculate, the Bistro was beautiful and Lotte and her staff were welcoming and very friendly. I feel like I’ve had a holiday abroad! My husband and I would consider going again. I recommend wholeheartedly, Bistro Lotte and Frome .

Stayed in March 2024

The food at the restaurant was ok at best. Expensive and a bit rubbery.

The room was great!! Really good

Stayed in March 2024

Nothing.

Everything about my stay was exceptional thank you. Lotte herself could not have been more accommodating, the food was as always fabulous and our rooms were perfect. I will certainly be looking to book this again whenever I am next in Frome.

Stayed in February 2024

Parking.

Charming Rooms in a period building. Comfortable beds and delightful bathroom with quality products. Parking was not ideal as we did not realise we had to move our car before 9am the following morning. The food in the restaurant was superb with excellent staff - a most enjoyable evening. Thank you.

Stayed in February 2024

The choice and the food in the Bistro was amazing ! Lovely and hot too. Staff were friendly, very well organised and attentive. We were made to feel very welcome . Wish we could of stayed longer. Very close to artisan shops down Catherine Street. Would definitely recommend staying . If not just book a table is a must .

Stayed in February 2024

Great location, near shops. Comfortable. The meal at the Bistro Lotte in the evening was superb

Stayed in December 2023

There is nothing to dislike !

We choose to stay at Bistro Lotte when travelling from Suffolk to Devon . It is a great little bistro with superb food and comfy spotlessly clean rooms and delightful staff . We always look forward to our stay .

Stayed in January 2024

Lovely clean, cosy room. Lovely quality bedding and nice attention to detail. We also ate in the video which was outstanding

Stayed in January 2024

Nothing. It was exceptional.

Just fabulous. The room, the food, the staff can all be summed up as excellent. The meal in the evening and the breakfast were just great. The staff were really friendly, welcoming, helpful, patient and good humoured. It was a really lovely and special stay. Thank you all at Bistro Lotte!

Stayed in January 2024