The room size. I found it small

The location is perfect

Stayed in June 2024

Quite historical facility and price-performance ratio is good!

Stayed in June 2024

I think thehotel needs completely modernising It was clean but very tired .

We enjoyed our stay

Stayed in June 2024

Bathroom could do with a bit of tlc, mainly the tiling around the bath/shower.

Lovely looking building very historic, with a lovely central courtyard. Older style hotel, quite traditional. Room very generous size and spacious bathroom. Very central location. I asked for a quiet room and it was very peaceful. Reiviews from other customers had worried me but it exceeded expectations.

Stayed in June 2024

It was a comfortable room and we enjoyed staying in the hotel..

Stayed in June 2024

Parking was very awkward. Booked for dinner eventually found it not in dining rooom but sitting room a notice would have been helpful.

Stayed in June 2024

I asked if I could have a small snack type meal at around 8.30 in the evening and was told that the restaurant had stopped serving.

Breakfast was very good.

Stayed in June 2024

Curtains in my room, No 37, were falling off the rail. I reported this to reception staff.

Breakfast was great.

Stayed in June 2024

Relies on historical aspect. The room was in an extension, small and roasting in temperature with no means of reducing it/circulating the air. Very compact

Lovely historic building. Atmospheric in the main areas

Stayed in May 2024

A bit too hot in the room and the restaurant.

Comfortable bed, good powerful shower, good breakfast, friendly staff

Stayed in May 2024

Bed was advertised and booked as a "double", but was actually two singles pushed together, with a big ridge in the middle where the two mattresses met - not comfortable. Hotel itself very quiet, but some late night noise from the streets outside.

Attractive hotel set around an old courtyard, in the centre of the city.. Large en-suite bathroom with bath.

Stayed in June 2024

Parking facility was not available for me, even though I had requested.

Located well. Very good ambiance.

Stayed in May 2024

There was a loud fan or air conditioning going on and off throughout the night which a little annoying.

Stayed in June 2024

Cracked basin in our bedroom

Stayed in May 2024

The hotel has an extremely small carpark, which needs to be prebooked and paid extra for.

A unique hotel - part very old indeed. Our room had sloping ceiling and floor and a heavy 4 poster bed! We also had a strange very long narrow bathroom which was well equipped bathroom with both bath and separate shower. Hotel was good and changed our room to one which was more accessible when I emailed and said I was now using crutches after an accident.

Stayed in May 2024

Road work,! After road is complete,It will be fantastic

Stayed in May 2024

Bar a bit souless

room excellent

Stayed in May 2024

Beer in the bar was a bit generic

Classic coaching inn, slap bang in the centre of the city. Decent size room, bed and bathroom

Stayed in May 2024

Althought the hotel is old it does not mean it can not be in better condition. It can be done without losing medieval flair. Maintenance of the hotel is not so good. The coridor has old carpet and is not vacumed everyday. The hotel requires some painting and the smell on the coridor from a kitchen is not a nice experience. Breakfast could definitely be better for that price.

The location of the hotel is great. Walking distance to the center.

Stayed in May 2024

I understand that many guests go out for the evening, and therefore it is not practical to open the dining room. But if the bar is continually used for eating, more tables and chairs should be at appropriate heights. The menu is a good bar menu, rather than a treat restaurant version. None of this would be a problem if it is advertised accordingly. Unfortunately, our room was right above the entrance, so very noisy with a series of late night revellers returning. And it peaked after 2am with the occupants of the next door suite shouting and arguing, and a long delay before the night porter intervened.

The courtyard entrance was very welcoming, and uplfting.The interior was attractive and in keeping with the old building. All the staff were very pleasant, and a male receptionist was very helpful when we brought forward our reservation by one night. We really enjoyed the main course and desserts we selected for our evening meal.

Stayed in May 2024

I specifically booked a twin room with 2 single beds but staff said the booking did not reflect this and there was not one available on arrival.

Cooked breakfast was lovely, Limited other cold options.

Stayed in May 2024

No hairdryer, expensive parking fee(20GBP/day)

Stayed in May 2024

The room was OK. It had all you needed. Could definitely do with a makeover.

Great location as I needed to be at the Guildhall which was only a four minute walk away. Bizarrely the receptionist hadn't heard of the Guildhall. Overall the staff were very friendly and helpful

Stayed in May 2024

Decor in need of a touch up

Very good full English breakfast with cereals, fresh fruits & yoghurt & Danish pastries available. Good selection of fresh fruit juices but did have to ask a member of staff to re-fill the tea pot even though there wasn't that many guests at breakfast. Bedroom spacious with good sized bathroom & very clean & comfortable.

Stayed in May 2024