Departing room 11am and waiting until 3pm to check-in .4 hours is ludicrous. Luggage spilled out into concourse resulting in signing a disclaimer for responsibility. Need to speed up turnaround.

A very friendly and helpful all round with employees and contractors

Stayed in April 2023

At first we were put in a basement room which was dark and really not comfortable. It had a bathroom with exit on the terrace. The windows were very old and damaged and due to that it was very cold in the bathroom. The shower on the other hand had only almost boiling water. It was impossible for a child to take a shower in there. Beside this, the wifi was very poor in the basement. I requested another room at the reception but only got it after 2 days and after speaking to the manager that the photos on my booking are completely different than what we got. Anyway the new room was great, everything was more than fine. If we could get this room at the beginning I would give five star to this hotel. What bothers me is if I stayed quiet we would be stuck in the basement for the complete holiday.

Location - very close to Hyde park and 2 metro stations.

Stayed in April 2023

Stuffy room. No air con. Tried opening window (sash window) but it would not stay up as the cord was non existent. We used a bin to prop it up to get some air in. No good Wifi connection. TV was not working. The shower worked but it was more of a drizzle than a shower. No power.

Good location and great staff. Comfortable beds and clean. Close to tube station.

Stayed in April 2023

It's a bit of a maze getting to the rooms, while the lights had sensors, it was still a little dark, the room was unbearable hot, I don't know if because you're in a basement like atmosphere, it tends to generate heat. If you have a lot of bags and you're offered a room in the 50s or 60s area, it will be quite tricky, the bathroom is a tight squeeze, especially if you have long legs.

Location, Location, Location: it was definitely cheap and easy access to Hyde park for a morning run and easy to get to from Euston station. The staff were nice, you get a nice selection of papers in the morning.

Stayed in April 2023

Excellent location. Comfortable bed and good shower. However, windows do not fit properly and there is a draught. I did not have breakfast.

Stayed in April 2023

Room was unbearably hot. Shower was either boiling hot or freezing cold

Location

Stayed in April 2023

Single room is as big as its advertised. Rather small, but you get what you pay for. Location is convenient, close to two tube lines with more than enough places to eat near by.

Stayed in April 2023

Hotel needs refurbishment and my hot water wasn't working properly. Bed wasn't the most comfortable either.

Location is superb and hotel staff was friendly.

Stayed in March 2023

Location was excellent - Bayswater tube is about a minute's walk away as is Kensington Gardens. Breakfast was very nice each day, and beds were nice and comfortable.

Stayed in April 2023

TV in room didn't work Walls and ceiling looked like they had mold

great location Friendly staff

Stayed in April 2023

the water in the rooms were not safe for drinking but the hotel did not offer free water and did not have water for sale either.

location, fairly clean, nice view and window

Stayed in April 2023

The hotel is in dire need of refurbishment.There are many maintenance and decor issue's that require addressing. On arrival we were allocated room 105 on the 1st floor.Do not stay to there. The window has no natural light and opens onto a very loud extract fan for the restaurant downstairs.it is also very hot.We requested a room change immediately and were moved to room 108..This was a great improvement, however the radiator didn't work, but not an issue in our case because it was warm enough without it. Also impossible to use the kettle unless you put it on the floor to plug it in.Also as for the entire hotel the tap water is not suitable for drinking??ok for a short stay and ideal for location.

This hotel is in a great location near Hyde park and bayswater tube station.

Stayed in April 2023

the heater was aaaall on and the knob was broken. so it was super hot. i kept the window open. i asked them about this and they promised a repairman who never showed up!

Stayed in March 2023

I wish that complimentary breakfast was part of the services provided by the Hotel.

I liked the Hotel. The staff did their best to ensure that I was comfortable. They also responded, quickly, anytime I made inquiries about anything. I hope to visit the hotel again later in the future, by God's Grace.

Stayed in March 2023

stool was too low for the table poor range of tea / coffee water provided was 'not drinking water'

room was warm and quiet good shower good supply of newspapers

Stayed in March 2023

The complimentary coffee/tea was very basic, no biscuits or hot chocolate that I tend to expect in hotels.

The staff were very flexible, they allowed me to check-in before my scheduled time. Which was useful for me, as I was in meetings until late in the evening. Reduced Stress.

Stayed in March 2023

The room I was given was different from the photo while booking on booking.com. In general, I didn’t have any complaints at first, because the room was small, but clean and comfortable. But, as it turned out, the central heating did not work in the room. The staff didn't give me another room, but they gave me an automatic heater. I was upset at first. But then I kept up with it, because the location of the hotel is very good, and, in fact, I only spent the night in the room.

Great location near Hyde Park and two metro stations. There are many cafes and shops nearby. The Oxford street is 30 minutes on foot along Hyde Park. The staff is polite and pleasant. The room was very clean. Cleaning was every day and towels were changed every day. You can make your own tea and coffee in your room. Wifi worked very well. I didn't use the cafe, so I can't rate it.

Stayed in January 2023

Small rooms, very small and outdated baths, not very clean

Location and very helpful staff

Stayed in March 2023

Staff was good and polite. Helpful at check in and check out. Checked in to room with heating problem, room was changed and problem was solved.

Stayed in March 2023

Location Clean Value for money

Stayed in March 2023

Outside street noise Unable to control room temperature, too warm Room and building decor, fittings show wear and tear

Location fantastic for getting around London All staff we had contact with very friendly, courteous and helpfull

Stayed in March 2023

The hotel felt a little dated and the wall paper was coming off in room 308. The refurbishment it is currently undergoing is definitely needed. Location of Hotel is excellent literally a stones throw from Bayswater tube station.

I don't know the name of the young lady on reception working on 04/03/23 but she was absolutely amazing and delightful considering the hotel seemed to be falling apart around her - the hotel is undergoing some refurbishments which left the TV in our room not working - but the young lady looked into getting us moved to another room with a working TV- she did this as though nothing was a hassle for her and we even managed a little chat while she was sorting us out. I don't know what your paying her but she definitely deserves a pay rise. She was incredible in her professionalism and friendliness and remained calm and approachable at all times. WOW what great service! I would recommend the hotel solely on her customer service. She went above and beyond and all with a smile on her face.

Stayed in March 2023

The room was so cold, old, bath shower was not ok. Too much from outside But location and bed was good

Location

Stayed in March 2023

The decor needs updating! The carpets on the stairs and hallways were dirty, shabby & worn. The shower was ridiculously hot! we tried adjusting the temperature to no avail, we could not shower in such scalding hot water

The great location! Two tube stations just minutes away. plenty of places to eat & drink Our room was clean & had everything we needed for our stay

Stayed in February 2023

The room was small, and so was the bathroom. We didn't even order breakfast at the hotel. In general, we did not come to spend days in the hotel, so I cannot judge the breakfast and other hotel amenities.

The location of the hotel is the prevailing reason to choose Berjaya Eden hotel. Two underground stations with three different lines are within 5 minute's walk.

Stayed in February 2023