52-54 Norfolk Square, Westminster Borough, London, W2 1RT, United Kingdom
#777 of 1,017 hotels in London
Guests' ChoiceBased on 1934 hotel reviews
7.0Cleanliness
7.3
Comfort
7.2
Location
8.9
Facilities
7.0
Staff
8.5
Value for money
7.3
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 21, 2024
Stuart
United KingdomShower cubicle was tiny and shower flow was awful
Breakfast was good
Stayed in May 2024
Reviewed: May 21, 2024
Helen
IrelandCould not connect to Wifi at all during the 4 days we were there.
Location was brilliant, walking distance to main areas. Breakfast was excellent, more than enough to keep you going until lunch time.
Stayed in May 2024
Reviewed: May 20, 2024
Anna
United KingdomNo lift
Stayed in May 2024
Reviewed: May 20, 2024
Kenneth
United KingdomStairs to breakfast room a bit steep
Location and easy access Good breakfast and friendly staff
Stayed in May 2024
Reviewed: May 19, 2024
Piia
FinlandLots of narrow stairs. Underground lines goes under the hotel.
Breakfast was nice. Selection was english or continental. Nice hotel just adequate for sleeping. Room was adequate silent. Staff was very friedly and helpfull.
Stayed in May 2024
Reviewed: May 16, 2024
Tharumal
United KingdomGreat location, walking distance to paddington station
Stayed in May 2024
Reviewed: May 16, 2024
Aurelie
FranceVery noisy! Not so much the adjacent rooms, which I could hear at times, but the tube goes right underneath the hotel, making noise as late as midnight and again early in the morning. It's not just background noise either, the whole room shook with it! And the bed and pillow weren't very comfortable so it was hard to fall asleep when the tube did calm down. Breakfast was down a very steep set of stairs. You leave your keys at reception each time you go out, which makes very little sense to me... And it wasn't Dirty but it was not exactly clean either, lots of dust and suspicious spots that for a second I worried might be lice (they were not, but that's not a question I like to need to ask myself in a hotel room...) The window looked onto an light well with only a wall in front.
Ground floor room quite accessible, decent breakfast, decent location close to Paddington with the tube 2 minutes away. Helpful staff.
Stayed in May 2024
Reviewed: May 15, 2024
Howard
United KingdomYou get what you pay for in a small single room. No complaints.
Always reliable. Great, friendly staff. Decent value for money and good breakfast.. Excellent public transport location.
Stayed in May 2024
Reviewed: May 15, 2024
Helen
United KingdomDedcor a bit tired looking and raggy round the edges. A little cramped in bathroom however it was new and clean and everything worked.
Atmosphere friendly and homely. Comfortable. Staff friendly efficient and pleasant and helpful, cheerful. Wasnt sure what to expect but it was surprisingly excellent. Good clean shower and up to date facilities.
Stayed in May 2024
Reviewed: May 12, 2024
Judith
AustriaAwkward and steep stairs. Noise of underground trains under the building
Breakfast was good. Location near Paddington was very convenient. Easy walk from hotel. I also liked the garden in the square.
Stayed in April 2024
Reviewed: May 11, 2024
Ewa
United KingdomBigger rooms.
Location was helpful for my conference. Room was adequate size. Breakfast was nutricious.
Stayed in April 2024
Reviewed: May 11, 2024
Christine
AustraliaWe were downstairs, so below street level. You could hear the trains from the Underground at this level. It didn't bother us, but it may be an issue for some.
Great location, walking distance from Paddington Station. Lot's of cafes, pubs etc close by. A very vibrant area.
Stayed in May 2024
Reviewed: May 9, 2024
Nicoletta
CyprusThe sheets in the bed were not very clean (to my pillow case there was a brown spot) and the shower has some dirt in the wall.
The room size for a single person was small as I expected but somehow it fitted two 20kg suitcases. The hotel is just 2 minutes away from Paddington station. The breakfast was okay - the continental choice was worth for the yogurt and the fruits.
Stayed in May 2024
Reviewed: May 7, 2024
Ludek
United KingdomShower could do with a repair. Carpets have seen better days. Bed was too soft.
Staff were pleasant.
Stayed in May 2024
Reviewed: May 7, 2024
Erika
FinlandEnglish breakfast was disappointment. Several reviews said its good, so perhaps issue were my expectations based on previous English breakfast. Breakfast room was very small,so prepare to wait, if you are hungry around rush hours.
Great location, very close to Paddington station. Restaurants and pubs nearby, and small supermarket. Reasonably priced when comparing other hotels in London. We asked for room with balcony and we were lucky to get one. I cannot say I liked noises coming from metro, but that is something which you cannot avoid,only accept. And they are not running during nights, so you will get good sleep anyhow. Hotel is located end of the street, so it was quiet area.
Stayed in April 2024
Reviewed: May 4, 2024
Konstantina
GreeceThere was no elevator and it was really difficult to go to upstairs with all our luggages.
Stayed in May 2024
Reviewed: April 29, 2024
Carolyn
New ZealandI didn’t like the rumbling of the building as the underground trains passed. I wasn’t aware of this before I got there.
Very handy location close to Paddington station . Friendly helpful staff.
Stayed in April 2024
Reviewed: April 29, 2024
Lorna
United KingdomA fire alarm with a flashing red light was annoying overnight.
Room was clean and tidy and everything worked.
Stayed in April 2024
Reviewed: April 24, 2024
Osamu
JapanA little bit of noise from the outside
The location was quite good. Close to Paddington Station and really convenient
Stayed in April 2024
Reviewed: April 23, 2024
Anna
HungaryIt was a bit chilly in this room (end of March), the heating didn't work that much or all the time, but it was ok.
Kind staff, great breakfast, it's close to the public transports and Hyde Park. I always stay here, when I'm in London.
Stayed in March 2024
Reviewed: April 22, 2024
Zelda
NetherlandsThe hotel foyer stairs and carpets is a bit unclean. The rest of hotel stay and rooms were very good. Breakfast was great, good value for money.
The location is really good!! It is opposite Paddington Station. On route for Hop on Hop and walking distance from London centre and Hyde Park. Really enjoyed the stay.
Stayed in March 2024
Reviewed: April 19, 2024
Steve
United KingdomI was on the 4th floor and the shower pressure was rubbish! Power showers needed if pressure is so low.
Great location and close to Paddington Station.
Stayed in April 2024
Reviewed: April 18, 2024
Sally
AustraliaWe found our bed very uncomfortable The shower water was only tepid, not hot at all. The underground trains ran late into the night. Terrible view from the window, not like the picture in the booking. The stairs down to the dining room were steep
It was very convenient for Paddington Station with plenty of options to eat out close by. The breakfast was good. The staff were nice
Stayed in April 2024
Reviewed: April 11, 2024
Stefan
Belgiumdouble beds are very small no adapters for European chargers, only 2 sockets in a room of 4 people you can hear the metro passing, but it stops between 11pm and 6AM
good breakfast quiet hotel during night
Stayed in April 2024
Ootmarsum, Netherlands
Pipa, Brazil
Jacksonville, USA
Gore, USA
Prague, Czech Republic
Kalpetta, India
Denton, USA
Medellín, Colombia
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