The mattress and bed was very very uncomfortable. I went edinburgh for work and when i slept in bed it was too uncomfortable to lie down. Springs from mattress were in my back whole night. Couldn’t sleep properly. Very very old furniture . 😔😣

Location was good. But very tricky entrance. Couldn’t find the way to enter the building and kept walking around the area. Staff were nice

Stayed in March 2024

Very noisy place. Walls have zero soundproofing. You will hear every syllable from your nrr ear neighbors.

Breakfast was insanely expensive. Like $17 dollars. Food looks good but that was exploitative.

Stayed in April 2024

Grubby, run down, dingy rooms, radiator not working, grumpy staff

It had a bed

Stayed in April 2024

Receptionist had a video link to someone who was either family or friends while I was booking in. Also stuffing her face with food and handling key cards was unacceptable. £7,50 to park in hotel location and £7 + for WiFi access.

It's a cheaper option compared to other hotels.

Stayed in April 2024

Only one large towel for two guests. No bath mat and shower curtain too short so bathroom floor always wet. Having to pay for WiFi..?! No coat hooks. No waste paper basket so no possibility to recycle. Soap dispenser didn’t work. Bed side light didn’t work.

Great location. Good price. Very clean.

Stayed in April 2024

the bathroom sink was super small and blocked just by washing the face and water was going everywhere. And the visible sewer pipes in the bathroom were a little distressing.

The room should at least have WIFI - it's the most common thing these days. The pillows were hard but when we asked at the reception they were very helpful in finding us softer ones

Stayed in March 2024

The shower curtain was full of mold

Location

Stayed in April 2024

Very old hotel and not always good renovated.

Good breakfast and you can visit the hotel by car

Stayed in April 2024

The room, facilities, and parking was expensive. 👎👎

The reception staff were pleasant.

Stayed in March 2024

Some of the staff (though not all) were not very helpful.

Our room was adequate; Breakfast was amazing. The location was out of the way a bit.

Stayed in April 2024

The room was very dusty!

Stayed in April 2024

Not well maintained

Stayed in April 2024

Staff, price

Location

Stayed in March 2024

The kitchen staff weren't that friendly. The room had a mouldy ceiling, the bed sheets were stained, the door was jammed, the toilet didn't flush. Everything felt old and broken.

The location was good, kind of close to city center but still have to book a cab. The reception staff were very friendly and helped with storing luggage until evening.

Stayed in April 2024

The lighting in the room was quite poor, the mattress was extremely hard. The cleaners left a pile of dirty laundry outside our room, this had to be addressed a couple of times after tripping over it before it was moved. The rooms do not get cleaned during your stay ( empty bins, top up tea bags etc) Says it's dog friendly however the only place the dogs are really allowed is in the bedrooms. Some staff were quite rude and not very helpful (some were helpful) The corridor to our room was not lit as the lights were broken and also stunk of marijuana.

Location was good, not far from shops and transport etc. Room we were allocated after given the wrong room was large and had good size bathroom.

Stayed in April 2024

I would like to say first that we have previously stayed here and it was excellent, this time we felt a little let down and unwelcome. Our room was right next to the external fans and boiler. It was so loud in our room throughout the night that I hardly slept. Some members of staff could be taught a bit of professionalism. Rooms were generally cold.

Extremely dog friendly. Very spacious bedrooms with good comfy beds. 20 minute walk into town and a 15 minute walk into Stockbridge.

Stayed in April 2024

Was very dated not enough pillows . And the fan provided didn’t work was very basic didn’t have a an option for room clean as we were staying 2 days

Location was great

Stayed in March 2024

First we were given a room in the basement, as there were no windows and ventilation, we asked for a new one. The new room had a window, but the floor creaked so much that it was probably even worse. And plus there were only two single beds (we asked for a double bed) So we went for the third try, which was already a problem as they thought we were looking for trouble. After about an hour, it was done and we got a third room, which was equal to the price. The only thing I missed was a fridge. You also have to wait until 16:00 to register, and it is not possible to do so earlier, even if you would like to pay extra. Plus you have to pay a parking fee in front of the hotel, which is about £7.5/day. But I really have to praise the ladies at the reception. Good point is that hotel is pet friedly, you just need to pay 10£/night extra :)

Staff, especially two extremely lovely and helpfull girls on reception

Stayed in April 2024

We asked for spare pillow and was told we would get it if they were available. Small little things like no wifi in rooms and had to pay a fee to connect to if we wanted to avail of it from our room. Then was told there was no wifi in the bedrooms but there was in the main area in fairness alright. Was not made aware of the times of breakfast either but I guess that was up to ourselves to ask. Im honestly not fussy just thought the basics were a let down for the money paid for our first trip to edinbouragh

It was within reasonable distance of the city in a quiet area.

Stayed in April 2024

Did not have breakfast as it finished too early. As a tourist would have preferred a later breakfast at least until 10am as once out we were out all day. Location was mot accessible to pop back to easily and taxis were expensive. Parking at hotel was expensive. Bar in hotel expensive.

Stayed in March 2024

The food choice and price was very expensive. Bar didn't open till 5pm so couldn't get refreshment if u arrived early. No ice available for both days! No cleaners came in as was stated out before but if ur staying for more that 3 days I think this is unacceptable.. u pay for a room to be clean and fresh within the price!!! Also lights by the beds didn't even work!!

Close to where I needed to go.

Stayed in March 2024

room really noisy, bad isolation between rooms, wc not really clean. No remote for the tv, bedside lamp wasn't working. Hallway full of garnitures ( drawer bed. chairs ) not really pro

nice breakfast, fresh coffee would be definitively a plus

Stayed in March 2024

The window didnt have any curtains so was very bright in the morning.

Got a window in our windowless room

Stayed in March 2024

Radiator not working

Riverside location, big room, quiet

Stayed in March 2024

Radiator didn’t work

At the river Very quiet at night

Stayed in March 2024