Radiator didn’t work

At the river Very quiet at night

Stayed in March 2024

There was marks on the desk that looked liked it hadn’t been wiped down properly Doesn’t feel very welcoming Bed uncomfortable

Stayed in March 2024

The hotel itself was very tired and could do with a full refurb, the bathroom was small and the tap was broken a little could make it work but awkward, the bath itself was very useable but the side panel was broken and overall the passage to the room did not feel clean and tidy, however for value it was excellent.

Room was clean and tidy, the bed was comfy enough and the location was perfect for what I was looking for, parking while you had to pay was very reasonable at £7.50 for 24 hrs and could use before and after your stay had finished.

Stayed in March 2024

Basement room no window

Stayed in March 2024

The room was very basic, and the bathroom could do with a makeover, but for the price, everything was fine. I thought the hotel itself was a little dated. Nothing a bit of decoration would fix, but overall, it was a good 2 night stay. We didn't try any of the food or bar as we went out, but it all looked great. The location was good for the transport links so we could stay just outside the centre.

The beds were comfortable the room was clean and the staff were lovely, very friendly. The reception area was well maintained.

Stayed in March 2024

Less facilities.

Location

Stayed in March 2024

When I checked in and gave my details the staff did not explain to me the arrangements for the parking (you have to pay a ticket fee for parking up to 24 hours). I only avoided getting a fine, by observing another customer use a ticket machine inside the hotel itself. When I then asked about this the receptionist was defensive and blamed me for not having mentioned my car despite me giving her the registration number earlier. I picked up a - we don't care about you vibe! The hotel did not serve any meals that evening. When I asked at reception for directions to takeaways, the staff member said she did not know where any were.

The bed was comfortable, the shower was big, and the breakfast was good. The hotel was in a quiet location and the shops at Haymarket were close by.

Stayed in February 2024

Window didn't shut causing room to be freezing even with heaters on. Had to leave shower on for at least 10 minutes before it was a bearable temperature (scalding hot before left for 10 mins). 'double' bed was two singles pushed together and they kept moving apart. No bin in room. No plug for bath. Lack of toilet roll. Dirty towels. Walls were damp and horrible. Lifts were filthy with rubbish in all weekend. Only saw one cleaner and that was on the Sunday (stayed for 3 nights) One switch on left side of bed as uou look at it didnt even work

TV channels. Friendly staff letting us check in early. And storage for luggage

Stayed in March 2024

The housekeeping forgot to clean the bathroom and there was a pair of socks left under the bed, dust all over the place and mouldy window frame. Instead of three beds as per the reservation or a double and a single for three guests we were greeted by two beds, problem solved by the reception.

The room was quiet.

Stayed in March 2024

Heating didn’t work , it was very cold and we couldn’t have proper sleep

Location

Stayed in March 2024

Cleanliness issues in the hallways and lifts, dust and litter on the floors all weekend without it being hoovered up, more attention to detail is needed even the left luggage room has a weird smell of vomit

Location is not too bad for haymarket area

Stayed in February 2024

Friday night was spent listening to a couple arguing slamming and banging doors all night. No staff intervened.

Location was excellent if you don't mind a little walk.

Stayed in February 2024

Cold Dirty inside & out Staff were the worst I’ve seen in 25 years of hospitality

Not much

Stayed in February 2024

Most uncomfortable mattress in existence, no additional pillows available from reception, window didn't shut properly so noise from the wear in the river outside was constant. Luggage storage room was left open and unattended when returning to check in.

Stayed in February 2024

Could do with a proper clean

The staff where good

Stayed in February 2024

Outdated

Location

Stayed in February 2024

The fact that the information on website didn’t match what was actually on offer. There was a restaurant but not open in the evening for a meal same for the bar where I was hoping to enjoy a nice meal then relax in the bar for a drink after a long day of enjoyable sightseeing. I then had to go out and find somewhere to eat. Bed for me was hard and very uncomfortable. I was going to say when checking out about how disappointing the hotel was but the two receptionist were having a conversation I said I was checking out they said “ put card in the slot” not even interested in how my stay was.

Room was quiet and the location was good. Staff seemed pleasant.

Stayed in February 2024

Arguments nxt too us

View

Stayed in February 2024

Staff was really friendly

Good location

Stayed in December 2023

Bed was like sleeping on a brick

Room was nice enough

Stayed in February 2024

Shower didn't work and no plug for the bath . Room just was nasty

Stayed in February 2024

Asked for towels to be changed they forgot I was there for 4 nights and no one checked the room I asked for stuff at reception and the handed me more tea ect

Quite

Stayed in February 2024

Room was a bit tired & shabby. Bed uncomfortable

Stayed in February 2024

Too many loud guests from France ! Kept us up most the night on into the early morning hours. The bed was not comfortable and the evening staff was not very helpful and hard to understand the Russian accent was very difficult to understand.

The afternoon staff was very nice! The food was pretty good!

Stayed in February 2024

Paid Wifi Service which have to pay seprately

Everything was okay , But just you have to pay seperate for room Wifi around 7 Pound per day which was a little surprising as i didn't expect that room Wifi will not work have to pay seperately

Stayed in February 2024