Don't understand why 4pm check in. Bar should've been open for guests to use why waiting to check in , this would've been beneficial for the hotel.

Parking was really good, great prices 👍

Stayed in December 2023

The room felt dated, and the cups for tea and coffee were dirty and stained.

Room was perfect for a 1 night stay. Shower was fantastic and the bed was comfy.

Stayed in December 2023

The mattress needs replacing, staff make a lot of noise in the early hours of the morning, the bathroom is quite small so got to be extra careful about not injuring oneself and no free WiFi.

Cheap hotel and in a fairly good location (not too far from the city centre).

Stayed in December 2023

They didn't change our linens, towels. The towels smell bad!!! The wifi is not free, It costs 7£ per day per person.

The location of the hotel is convenient and near the city Centre.

Stayed in December 2023

Rooms a bit outdated, but if traveling to explore area and not stay in room its great

24/7 reception Close to Dean Village

Stayed in December 2023

The blurred window thing on the ceiling, the bath grime, the bath frame collapsed, the dirt and mould on the shower curtain, the bed frame collapsed, the dirty coffee cups and the extremely loud strange noises in the night and the lift buttons being smashed

The size of the room

Stayed in December 2023

The room was NOT like I was shown on a picture. There was not even a table but a chair next to my bed. I booked 2 single beds got a bed pushed together with one duvet - for what should have been 2 singles. Bathroom was nothing like in pictures. The green light above the door- which can't be turned off, kept me awake all night!!! The walls are probably made of cardboard and heard a nice couple in the night time getting it on. I was put in a room what seemed like a dungeon - no Internet- unless you want to pay for it - but hey, its not 1923!!! But okay, was gonna use my own on my phone BUT bc of the location of the cupboard, I meant the room, I could not even access that. So yeah, great experience for 120£ a night room!!!

It was in a quiet area near Dean's village and close to the centre

Stayed in December 2023

Tired old hotel that’s needs a full re hauling. The breakfast was ok but staff have limited resources and do the best they can.

Warm and clean. The staff were great.

Stayed in December 2023

Cleanliness of the room, kind of poor quality of the room/building/, there were not many room facilities, such as safe box, shower gel and shampoo. But it was okay after all, as we were only just sleeping and taking a shower. It was overall a good hotel choice for these busy calendar days, and the cheapest we could find.

Very friendly staff. Easy check in/out procedure. Very good location of the hotel. We were walking to the city center. Dean Village is very close to the hotel as well, we went there walking.

Stayed in December 2023

Didn't have breakfast

Stayed in December 2023

the reception staff were so rude, and not very nice, i simply asked for a new room key as mine wouldn't work the doors, and they rolled there eyes and shouted

rooms

Stayed in December 2023

check in was at 4pm , I requested early check in and was willing to pay more too as my mother was sick and tired. But they didn’t listened while alot of people were checking out in the morning they could’ve accommodated us. Reception staff in the morning was pretty rude

rooms are cozy , bathroom was clean

Stayed in November 2023

There was no free WiFi in the room, which I think is not acceptable these days. There was a picture just leaning up against the wall. The bathroom was tired. There were no extra blankets and the pillows were thick and lumpy, and I think there was a hole in one of the duvet covers. There was no phone in the room to contact reception nor any sort of information leaflets or folders saying anything about the hotel or the area. There was limited tea and coffee in the room. I don’t drink coffee and soon used the teabags. Sadly when I enquired at the bar if I could have some tea, or hot chocolate or something, the lady said we don’t do any hot drinks. What sort of hotel doesn’t even offer a cup of tea?! These are not points that would take a lot of cost or effort to improve upon.

The shower had plenty of hot water, and the towels were nice and big. The lady on reception was friendly. It was quiet and the bed was reasonably comfortable.

Stayed in November 2023

Heating did not worked at all in my room for 2 nights,although the reception assured me it will work,had to sleep with my jumper on,it was extremely cold,booked a double room with a double bed,but was given a twin one instead

Room was clean and nice,but unfortunately very, very cold

Stayed in December 2023

The room was rather dirty. The shower curtain was black on bottom, and we had trash in our room from left behind

The hotel staff was extremely kind and helpful, and we received responses fast - and had no issue checking in and out

Stayed in November 2023

Rude receptionist and dirty room. We didn't complain but room was filthy. Bed looked like it was used sheets. Dirty walls

Price

Stayed in November 2023

No WIFI available in the room, you need to pay for it and is not cheap. This is incorrectly indicated in boking webpage! The bathtub curtain had mold, you really don't want to put inside and that touch your skin, awful. The toilet chain was not working well. Really small TV and no channel was working. Only 1 heater in the room, not sufficient to heat the room; You could feel air stream coming from the window, as it was no airtight. The night shift staff very unfriendly: The first night I ask for buy a water (the bar was closing at that moment) and I received a resounding NO; Then, I saw how they closed the blind 3 minutes after that. The second day when I asked for the Wifi and did my compaint about the tv and toilet chain, in the way they answered me, was like if practically it was my fault to have a room with no correct facilities. Also when I needed to ask for another key card because mine was not working, the girld at reception made me show her if was true that was not working, instead of directly check in the system (no customer trust). The full hotel seemed to be moving, there were furniture spread in some parts of the corridors.

The room was big, with bathroom inside with bathtub. Comfortable bed. 3 elevators to access to all floors. When you know how to arrive, is easy from the city center, buy is a bit far away.

Stayed in November 2023

We had no sleep at all the breakfast arrangements was self service and exposed to people touching crockery and food so I did not have breakfast . The drunken people ran along our corridor banging on doors , and blocking the lifts until they moved off to another landing. Security needed especially for the young girl who was on the desk , she was very polite having to listen to these complaining drunks.

the staff overworked and having to contend with drunken people running about all night for me the staff were excellent and under stress all the time My room was lovely clean and had very good bathroom with shower .I paid 10 extra for my working support dog a none shedding poodle. The location was perfect as the canal walkway so close was great for walking her.

Stayed in November 2023

Beds were uncomfortable, room was cold even when heating was on and the food was disappointing

Stayed in November 2023

Over priced for the room we had

Location was ok

Stayed in November 2023

Staff members seem like they hate their job , worst reception I’ve ever gotten visiting a hotel

Location was good

Stayed in November 2023

Everything but then it would have cost more.

It was decent value for money,

Stayed in November 2023

tired decor

scenery

Stayed in October 2023

My room wasn't cleaned, they charged for wifi access and the price of the room was too high for what was offered.

Stayed in October 2023

Took 45 minutes to check in, customer service was rubbish and didn't get no apology for the long wait. When we arrived into our hotel room, we discovered that there weren't no fresh toilet paper on the dispenser and I found bits of paint on the mattress that I was sleeping on. Random nails in the wall can breach health and safety to someone. TV hanging off the bracket. This needs improvement.

Like the modern style of the room and the cosiness vibe to it

Stayed in November 2023