69 Belford Road, Edinburgh, EH4 3DG, United Kingdom
#169 of 170 hotels in Edinburgh
Guests' ChoiceBased on 10203 hotel reviews
5.3Cleanliness
5.8
Comfort
5.9
Location
7.1
Facilities
5.6
Staff
6.9
Value for money
5.9
Free WiFi
5.0
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End of dialog contentReviewed: 22 May 2024
Carlos
United KingdomHaving seen that this hotel was recently criticised on local newspapers, I decide to share my experience as well. The staff was very unhelpful. I wasn't able to access my assigned room – one floor below the reception – as there was a problem with its card-operated door lock. It took me half an hour moving up and down with my luggage repeatedly to address the issue. The female receptionist refused to come down with me to check but unreasonably claimed that "the card must work" on the basis of it being shown on their system as "activated". They appeared to have never thought that it could be due to technical fault of an individual door lock. It is not rocket science. Their card-operated door locks are a very tricky type – it requires "swift" insertion and removal at a certain angle in order to unlock. I used to live in an apartment with exactly the same type of lock, which was a nightmare. Most hotels you can find in the UK and across Europe don't use such type of lock. It is possible that this hotel is using it for the sake of saving money or simply resistant to changes. The other issues were that the (1) hot water supply in my room was unstable and I wasn't able to shower on the first night of stay (2) bathroom was mouldy (3) Wi-Fi access in the room required a premium for each device to connect, which wasn't mentioned in their advertisement.
The room assigned to me was a double room. It was large enough for movement and storage.
Stayed in April 2024
Reviewed: 20 May 2024
Rosemary
United KingdomThe room smelt, the bed was not very comfy. The towel rail was broken and there was no bat mat
Location
Stayed in May 2024
Reviewed: 19 May 2024
Sophie
United KingdomRoom very basic, had to pay for car parking after already paying for the stay - not heard of this before in any other hotel. Bed not very comfortable and the bathroom has multiple holes in the walls.
Good location, not to far to walk into the centre of Edinburgh, near by to the village of Dean.
Stayed in May 2024
Reviewed: 19 May 2024
Ronald
United StatesThey didn’t have enough bath towels, had to dry off with hand towels. Bed was not comfortable. No soap in room. Problem with toilet.
They had a nice breakfast spread.
Stayed in May 2024
Reviewed: 19 May 2024
Julio
SwedenSmall rooms. Machinery noise
Waterfall nearby area
Stayed in May 2024
Reviewed: 17 May 2024
Rahulnegi369
IndiaI was given a room in basement without lift access, though I'd luggage with me. Directions or signage to the rooms are non existent/shoddy. Bathroom sink too small.
Heater was provided
Stayed in May 2024
Reviewed: 15 May 2024
Mandy
United KingdomNot what you expect from a well known chain of hotels
Clean but basic
Stayed in February 2024
Reviewed: 13 May 2024
Petr
Czech RepublicMattress very uncomfortable, all towel racks in bathroom broken or missing, hold toilet handle while flushing for count of 10 or wouldn't work, broken bathroom fan
Location, location and value for money
Stayed in May 2024
Reviewed: 13 May 2024
Hrushikesh
IndiaHotel services were not good. Room cleaning was not done also breakfast was too expensive
Stayed in May 2024
Reviewed: 13 May 2024
Kay
United KingdomPaying for parking.
Location is fantastic for city centre commuting.
Stayed in April 2024
Reviewed: 13 May 2024
Louise
DenmarkThe room wasn’t clean. There was hair in the bathroom from previous guests and the hygiene bucket wasn’t emptied on arrival. We had four nights at the hotel and thought cleaning would come by the next morning. This wasn’t the case - and they didn’t come by at any point.
Good location and friendly staff at the reception.
Stayed in May 2024
Reviewed: 11 May 2024
Daniel
FranceNot that clean.
The recepcionist was really polite.
Stayed in May 2024
Reviewed: 11 May 2024
Michelle
IrelandWhen we arrived have booked a triple room for 3 of us check in was 4pm we checked in when to the room and 2 beds was in the room went down to be told no other triple rooms wer available and staff tried to sort it ended in a family room sharing a double bed needless to say it wasn't ideal but just got on with it as to find somewhere else was gonna be hassle staff and facilities are good I would recommend it but maybe double check Ur rooms beforehand.
Hotel was near enough to the city centre hotel had a nice walk along side it and around the area was nice
Stayed in May 2024
Reviewed: 11 May 2024
Margaret
United StatesTold at check in that I would not be getting daily housekeeping which was not disclosed when I booked it.
Location
Stayed in May 2024
Reviewed: 10 May 2024
Paul
United KingdomAccess to WiFi
No WiFi 😔
Stayed in May 2024
Reviewed: 10 May 2024
Jill
United StatesFrom the street this hotel almost looked like it was boarded up. This is a one star hotel. Musty odor in the halls and rooms. The place is filthy. They don’t clean the rooms during your stay. This place was horrible and read all the reviews. When we checked in they didn’t even give us the room we booked. When they corrected it still wasn’t correct. This was a huge disappointment
Not much
Stayed in May 2024
Reviewed: 10 May 2024
Annmarie
United Kingdomnobocy cleaned the room after we came till we left!
room size, breakfast was good. room could have been clean inbetween us coming to going!
Stayed in May 2024
Reviewed: 9 May 2024
Clough
United KingdomOne member of staff was very rude and unfriendly to a Chinese/ Japanese tourist checking in . I was embarrassed witnessing it. The car parking was chaotic and extremely limited. I had to pay £12 extra for breakfast and I would have had to pay for parking but the machine was broken I would have though that these would have been included in the price which was high.
The restaurant was like a work canteen with only one member of staff trying to get round all the tables.
Stayed in May 2024
Reviewed: 9 May 2024
Julda
Belgiumthe room was without a window
Location is at a small river, walking distance from central street
Stayed in May 2024
Reviewed: 8 May 2024
Alice
United KingdomLeaky iron, toilet flush had to hold, water pressure was very high, very warm in room
The location and access to the city for the price
Stayed in May 2024
Reviewed: 7 May 2024
Tony
Irelandeverything
very poor
Stayed in May 2024
Reviewed: 6 May 2024
Tauqir
United KingdomIt was not clean at all!
Location n the views around
Stayed in May 2024
Reviewed: 5 May 2024
Robyn
United StatesMattress is very uncomfortable. No housekeeping during the stay nor room service. No remote control for the tv.
Location is peaceful near the water
Stayed in May 2024
Reviewed: 5 May 2024
Rikke
DenmarkOur room was ice cold when we arrived. The spoons provided did not seem clean. The carpet that covered the entire room did not seem clean.
The beds were comfortable.
Stayed in May 2024
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