I don't like these surveys! A quick response turns into a lengthy form with additional questions popping up as "bonus" questions. They are not a bonus to me.

Excellent food and service, comfortable and clean bedroom and bathroom,

Stayed in June 2024

N/A

Pet friendly and Pool

Stayed in June 2024

Check out process is self service - really impersonal way of saying goodbye to people. It’s a luxury hotel, expectation that someone say thank you and makes sure you’re stay was ok is the least that be offered. Pool is heated but be warned, it was cold! Children couldn’t stay in much more than 10 minutes. No pool towels both days, which meant the whole stay we spent playing games changing room & pool towels around at various points.

Lovely setting but fairly small ground with little else to do but swim in unheated pool or sit in two small common rooms

Stayed in June 2024

Dogs in the restaurant was an issue for my wife but i personally hardly noticed them

The room was as modern as you could expect in a listed building, Dinner was excellent Breakfast was good. The grounds offered enough paths to stretch your legs after dinner. The Bar served a good selection of drinks but was limited to bottled beer as draught beers were impractical due to the limitations of the buildings listed status. Overall would definately stay again in the future.

Stayed in May 2024

Great location, lovely property and very friendly and helpful staff.

Stayed in May 2024

Noting not to like in my opinion.

Staff were brilliant, friendly and helpful and service great. Food in restaurant was fabulous as were the cocktails. Beautifully decorated hotel and lovely bar and lounge areas to relax in.

Stayed in May 2024

There was a 10% service charge on everything was unnecessary as the food and drink was highly priced anyway. The bed was hard. They appeared to be understaffed.

The room was a good size with a very large bed, with everything required. Ie iron hairdryer etc. The outdoor pool was good.

Stayed in May 2024

Sink plug not working and show thermostat not working - scalding shower!

Great location and property

Stayed in May 2024

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Stayed in April 2024

nice room and great breakfast . Excellent staff .

Stayed in January 2024

We were cold in our rooms (the boiler had broken down that day), and the water in the shower was warm ish but not hot.

Location wonderful. Lovely breakfast. Beautiful rooms. Very helpful staff.

Stayed in December 2023

The room was a little cold, as the heater didn’t really do much. The bed in one room was antique so was a bit creeky. But this did not take away from how good our stay was!

A wonderful place to stay. Beautiful building and surroundings, amazing staff, and great facilities. Very enjoyable stay. Booking.com didn’t correctly relay that we had requested a twin single bed room, so the hotel kindly accommodated by giving us another room. I would definitely recommend this lovely hotel

Stayed in December 2023

Quite expensive vs. other properties I have stayed at for same offer. Still enjoyed overall but a little on pricey side.

Quality dinner & breakfast. Nice room. Treats for dog was a nice touch.

Stayed in November 2023

Unfortunately was not impressed with the price of drinks in the bar, two drinks cost £18, my wife had a gin with a splash of lemonade, cost £12, £9 for single gin and £3 for a miniscule amount of lemonade.

Only stayed one night so bed only and no breakfast. Room was very nice and comfortable, bathroom lovely.

Stayed in October 2023

The pool was beautiful, though our room was right next to it so from 8am we were disturbed by an obnoxious family thinking it was perfectly acceptable to allow their children to scream for an hour and a half instead of play respectfully. Not the hotel's fault but if you want a lay in don't reside by the pool, we were told on arrival it was the quietest room, clearly they just meant at night. The windows weren't openable in our bedroom and no thermostat so we spent the entire night overheating and struggling to sleep, there's a fan hidden in the cupboard... If you want to circulate warm air and can sleep with the noise. I understand its nice for some when hotels are dog friendly... But my allergies weren't expecting to contend with 2 or 3 of them in the breakfast room when trying to eat. Normally food areas are divided, which was an uncomfortable surprise. I'll bring antihistamines next time or eat elsewhere. Cooked breakfast was okay but one really small egg, giant tomatoes and tough skin on the sausages.... They could work on the ratios. Bit of a mosquito problem in the area... Killed 7 before we were able to settle into the room but that's the location not hotel's fault.

Building and location beautiful. Pool area also beautiful and a pleasure to dip in when other guests children had gone. Staff were friendly and polite. Room was clean. Parking is close to the hotel. It's picturesque.

Stayed in October 2023

Breakfast room felt a bit soulless and could do with a design overhaul. Wif-fi reception in my room was not good.

overall location, ambient, reception service.

Stayed in September 2023

Sometimes it could be a little uncomfortably quiet in the bar area Odd cobweb here and there though it is an old house! Outdoor heated pool not as heated as expected though got used to it once swam around

We arrived and loved the grounds of the property. Although close to a busy road felt like we had our own little estate Quiet and comfortable. Dinner was exceptional, it is on the pricey side though you can tell with use top range quality of product. We look forward to coming again for more than 1 night and walk around the estate Short drive to Lacock

Stayed in September 2023

Floorboard noise from room above.

Use of swimming pool in October. Comfortable room away from road

Stayed in October 2023

Nothing

Breakfast was excellent and our room in the coach house was lovely - so much nicer than a corporate branded chain hotel. Enjoyed sitting in lounge for late night drinks and nothing was toomuch trouble for staff including allowing me to stay a little longer to take a business Teams call.

Stayed in October 2023

Tried using pool but door got locked behind me. Had to find way to front entrance to get back in.

Friendly lovely welcome. Will call again

Stayed in October 2023

Menü and food and drink prices Room was too hot and windows did not open at all or very little

Location

Stayed in October 2023

My only complaint was the bathroom door needed a little attention and required forceful manipulation to shut properly. This was a slight issue as the bathroom light and extractor fan stay on for sometime.

The house was stunning, the grounds were beautiful and well kept. The property had a peaceful atmosphere; it felt private, relaxed and personal. The house was clean, tastefully furnished and decorated. The room was clean, easily accessible and comfortable. The marble bathroom was a luxurious treat and my stay was finished off perfectly with a full English breakfast.

Stayed in September 2023

Breakfast was good not exceptional

No twin bed ....booking .com ? Luckily the very helpful staff created a twin bedroom which is what we notified Booking .com

Stayed in September 2023

Breakfast needs to improve, in terms of food diversity, we eat better English breakfast in other parts of the world, missing any kind of vegetables for the breakfast.

Nice location, heritage place to enjoy with your family

Stayed in August 2023