Rooms were bad condition. Mould on the walls. Wallpaper peeling, dirty carpets. Main picture misleading.

It was ideally located for what we needed

Stayed in June 2024

There was a lot of building work going on. It felt quite intimidating. The bedsheets had some stains on them. The wals had some blood marks? On them. Furniture and floor were very stained and had dome rubbish and even chewing gum on. Bathroom smelt .

The staff were friendly enough. The towels were clean.

Stayed in June 2024

Everything We didnt stay at the hotel because the hallways smelt like curry and we paid for a room that had its walls ripped off and was moldy, sanitation problems were at a high point. The photos online were misleading. The place had people working with hammers and nails around the location and there was supposed to be a indian wedding that was supposed to take place. Dont call

Nothing

Stayed in May 2024

The hotel is trading but there is plenty of building works taking place in the hotel that are not segregated, the bed had mould marks on the bottom of the bed frame, the room didn’t had curtains, the TV remote didn’t had batteries and the channels had never been programmed. The service in reception was pretty poor because the lad that was behind the desk looked like he didn’t knew what he was doing but was there by himself without support and had to be calling other people to check me in I was given a room but then 10 minutes later when I come back downstairs he was asking me what room I had as he hadn’t taken note of it. The stairways was full of their bedroom washing bags and all the staff areas was open for anyone to gain access to their cleaning products and other things. ( to some rise they was halfway Between a hotel and a building site that in my opening shouldn’t be open to public whilst all the building works are taking place )

Location was very good.

Stayed in May 2024

Rooms/service

Location

Stayed in April 2024

Very poor. One of the worst I’ve stayed in.

Not much

Stayed in April 2024

The pictures online were beautiful but it was nothing like the pictures. There was damp and mould in our room, the tv remote didn’t work, the wallpaper was peeling off, the sink was cracked, there was just a hole where the overflow stopper should have been in the bath and the bath tap was full of limescale.

Location was great.

Stayed in April 2024

So many things, to start there are no clear signs stating the reception has moved to round the back of the building so you walk into an abandoned old reception that had dust everywhere and no signing to explain where the new reception is. The rooms were fairly clean but tiny for £60 a night with no curtains or blinds, a broken light, stains on the wall, all the halls smelt of stale cigarettes despite being ‘no smoking’ and there was a party going in one of the other Baylis buildings where there was loud music on until 12:30 midnight so I could not sleep to then be woken up by the light very early in the morning as I had no curtains. I don’t agree with this accommodation being £60 a night, particularly for the experience I had so would like to enquire about at least a partial refund. Everything was also of the cheapest quality like the pillows, duvet etc and the fact there wasn’t even a curtain!

It looks nice from the outside and shower was powerful.

Stayed in March 2024

It really run down one room had no heating they moved us then the tv didn’t work

Nothing

Stayed in March 2024

No plug in the bath. No food options No mattress protectors

Location was perfect

Stayed in March 2024

Standard of cleanliness, facilities, quality of design and tiredness no plugs in bath or sink. Smoke detectors covered with plastic bags tv lop sided on wall, mould around floor and bath

Location was good

Stayed in March 2024

Check in felt like an interrogation The bedside drawers were full of used vapes, half eaten packet of donuts and other objects from previous guests and obviously hadn't been cleaned or emptied for months There was a phone on the bedside cabinet which although not connected to a phone line appeared to have direct dial buttons set up for ordering escorts. The TV couldn't receive any channels. The kettle was missing although they're was a tray of cups with teabags, coffee sachets and milk provided The Aircon was not functioning and the control panel was lit up and flashing all night and could not be deactivated. The room was overly heated which made sleeping difficult especially with the Aircon being out of action.

Comfortable bed

Stayed in December 2023

The receptionist was unable or unwilling to provide directions other than the postcode, and disinterested in providing any assistance. On eventual arrival, had to locate the staff, restaurant staff were similar uninterested. A such this booking was cancelled on arrival, and I drove on to Heathrow to stay in a hotel being operated as a hotel.

Stayed in October 2023

Room was very small. TV aerial has a loose connection in wire and I spent a long time trying to find a TV channel I could tune in to. No hairdryer after we had got drenched at Thorpe Park. There was a wedding reception being held on the grounds and our room was directly opposite the event so was very noisy until late. The bed was two single beds pushed together and was uncomfortable.

Nice building and grounds. Easy to get to from Thorpe Park.

Stayed in October 2023

Upon arrival I was asked to email my proof of ID to their email, and so I didnt hesitate to sent. However, after the check in one of the female colleagues made a very rude remark about my weight- in a language I clearly comprehend, to her surprise she didn’t know I knew. So I brushed it off. I entered my room, and the smell of stale cigarette smoke hit me. I asked the male receptionist if I could get some air freshener. He scrunched his face and got me the air freshener and did apologise for the inconvenience caused. The room’s TV didn’t work. The room was so hot, even opening the window, didn’t bring the temperature done, unfortunately I had to my end there and decided to drive the 2 hours of my remaining journey.

Looked amazing from the outside. Plenty of free car parking. Local to amenities.

Stayed in October 2023

Lighting in the room could be better . just one uplighter which makes it difficult to read

This accommodation is basic but comfortable No breakfast Bed was comfortable

Stayed in October 2023

The food was good and staffs was helpful

Poor quality facility, the toilet is dirty, room is noisy.

Stayed in October 2023

After looking at the pictures on the Baylis website I could not believe we were asked to stay in such a shabby and dirty room. The picture of the front of building is not the entrance. It is round the side through a conservatory looking structure and again, it is nothing like the photograph supplied. It is next to a door that is mouldy and in disrepair. I dread to think what it is on the floor behind the toilet brush and it looks like the carpet is no better. Thankfully there was no fire as the fire alarm was taped up. Mould on the ceiling, shower screen and bath. Leaking radiator pipes. The restaurant was 'closed' although, curiously enough, other guests were eating. Nowhere even to have a coffee. Given the state of the rest of the place perhaps that's just as well. The advertised bar either did not exist or was not available. There are many other items, all of which have photographs to back them up:- Toothpaste or something else running down sink splashback Door frame – piece missing Carpet retaining strip, not fixed properly Holes and stains on wardrobe Key number 16 to open room 10. It also opened all rooms on that corridor Dirty marks on radiator where something has been running down it and not cleaned off Tap in washbasin not fixed No bedside locker for one guest No bedside/reading lights Paint missing from wall Dent/damage to coving Unused pipe sticking out of wall in shower Safe upside down Marks on toilet bowl Damage and cracked paint on wall Peeling wallpaper Broken hinge on wardrobe door Window wouldn’t close Electrical wires just trailing The only good thing was that the manageress acknowledged it is substandard and offered a rebate. My personal opinion - AVOID THIS PLACE AT ALL COSTS WE ARE STILL WAITING FOR A RESPONSE FROM BOOKING.COM AS THE MANAGER AT THE HOTEL HAS OFFERED A REFUND BUT SAID THE REFUND HAS TO COME THROUGH BOOKING.COM

Stayed in June 2024

Wallpaper peeling off walls Mould round windows Hotel is like a building site

Nothing

Stayed in June 2024

once Arrived at place, after 10pm, it was on going a Indian party all over the place! loud asian music!!! Terrible 😢 at the reception they have given my reserved room to somebody else, giving no alternative than cancel the booking 😰 so we had to go to another hotel, Holliday inn (via Booking.com) to sleep.

nothing

Stayed in June 2024

I understand previous bad reviews as people expect too much i experienced minor issues

Liked the ample parkingI and the friendly indian staff and management

Stayed in May 2024

Everything

Nothing the location is cool though but everything is poor

Stayed in May 2024

No shower head, No Towels, General property in poor condition

Stayed in May 2024

Where do you start about this place it's hard to put into words . As it's the most disgusting filthy thing I've ever walked into should of released from the start as reception area was run down smashed windows downstairs in the courtyard.. payment made at reception went to the room opened the door and couldn't believe what we were seeing very very dirty and I'm not just talking about the floor headboard looked all greasy all the walls had grim over them it was smelly very smelly blinds / curtains were fraying the room was f___ed lasted 30 seconds cut a long story short they are offering us half a refund what a joke. Booking.com are not taking any responsibility for allowing this sh_t hole to advertise on there website and not offering us the other half of the refund booking.com have not even replied back to my last message I've sent them as they can be bothered to put their unhappy customers first this sh_t hole needs to come off there website. To be honest they use the side buildings for weddings and that's what you see in the photo's they post I personally think that the hotel part is to loander money . Do make the same mistake and book here . I'm gutted we didn't take photos just wanted to get out as quick as possible

Nothing to like about this dump

Stayed in May 2024