Main Street, Balmaha, G63 0JQ, United Kingdom
#4 of 6 hotels in Balmaha
Guests' ChoiceBased on 862 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.4
Facilities
8.9
Staff
9.0
Value for money
8.3
Free Wifi
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 20, 2024
Karen
United KingdomWe were told at check in the furniture outside needed replaced and there was an unsightly view of a gas tank. This was the only downside. But again, wouldn't stop us from returning.
The size of the lodge was great and the hottub was fantastic. Beds very comfortable. Handy for the oak tree inn for food. Although kitchen had full cooking facilities. Staff nice and friendly and honest. Didnt take the security deposit as we were told at check in there was new management and the place was a little run down. To be honest I was thinking the worst. But just a few bits in needs of some TLC/decor. We hardly noticed it. Did not make our stay bad
Stayed in June 2024
Reviewed: June 20, 2024
Kevin
United KingdomWe booked for part of my wife's 40th. And basically for the hot tub. Told on arrival it was the oldest hot tub they have. The jets didn't work was just like lying in a bath so very disappointed with that
The welcome on to site from the manager was fantastic and warm. Bed was fantastic room clean
Stayed in June 2024
Reviewed: June 18, 2024
Marie
United KingdomLocation
Stayed in June 2024
Reviewed: June 17, 2024
Peter
United KingdomNo fan In the rooms which would of been helpful as you can't open the window due to the Midgies.
Stayed in June 2024
Reviewed: June 16, 2024
John
United KingdomWe never had a hot tub but I knew that before I booked it lol
The location. Nice and clean.
Stayed in June 2024
Reviewed: June 16, 2024
Lauren
United KingdomNothing, it was perfect for our needs.
Superb location, in the centre of the village. Really friendly hosts, who were welcoming and available to answer any queries. Comfortable and spacious accommodation and hot tub a lovely addition. Already planning a return visit :)
Stayed in June 2024
Reviewed: June 15, 2024
Elizabeth
United KingdomOur lodge was located directly at the entrance of the site/car park, this meant we had a lot of people walking past our door which didn’t have a blind to pull down for privacy. There is also no access to the hottub without using the front door & there is no enclosed space around the lodge to let the dogs walk around safely. This meant they had to be locked inside the lodge while we used the hottub
Lovely little get away, staff are so welcoming & there is everything you need within the lodge. Really comfortable beds & the hot tub was a great temperature. The site is well kept and very clean.
Stayed in June 2024
Reviewed: June 14, 2024
Maria
United KingdomWell, I couldn't find it at first. I had very heavy luggage, so it would have been great to have a sign at the back, (where my lodge was) leading to the lodges from the car park. It would have saved me a lot of effort. As I hadn't realised it was next to bus stop and opposite the visitor centre. I know things were being done, BUT.... as a pricey accommodation, it felt a bit like a construction site from the front. I did sort of feel a little disappointed when I was shown to the last lodge right at the back. The only one with flat roof I think. I was also unhappy that there was no cover over my hot tub and there was no screen for privacy, which I had seen in the other lodges. I was overlooked and that bothered me greatly. However, I did do as advised by Jason, and tried to screen by using the outside furniture. But I think, for the money that was a little unfair. A screen would be more important to me than a cover/roof. But even then, when one is paying that much, and as it usually rains, a cover would be necessary to enjoy the jacuzzi more fully. One thing that really bothered me was the location of the laundry and staff area. I couldn't really enjoy the patio because of their comings and goings, chit chatting and smoking. The latter, I'm really sensitive to, and could smell it even inside the lodge. I didn't feel at all private as this was every time they were working, they were right in front of me. At the very least, there should be a physical screen as it made me feel very uncomfortable, like I was in a shop window on display. I couldn't sit there. It was also unpleasant to see things next to the lodge like the bin or gas bottles etc. Surely it would be better to disguise them? They do that even in camp sites. These things made the grounds seem less like luxury accommodation. I had also mentioned when booking, that on booking.com my lodge clearly stated garden and Lake view.
I loved the decor and the kitchenette. It has everything you'd need. The bedroom was also lovely, well appointed. The lounge was in a good position and I could just glimpse the loch, which I was happy about. The location was great; especially for the local pub and walks. It was opposite the visitor centre and right next to the bus stop. Not far from ferry for Inchcailloch island. I loved hearing all the birds singing and chirping. I loved having a hot tub! Jason the manager was extremely friendly and eager to please. He also carried my bag which was very welcome.
Stayed in May 2024
Reviewed: June 14, 2024
Charles
United KingdomMore kitchen equipment would be good. TV was basic.
Loch-side location; good wi-fi.
Stayed in June 2024
Reviewed: June 12, 2024
Debi45
United KingdomApartments are well kept and have everything you need.
Stayed in June 2024
Reviewed: June 6, 2024
Lyndsey
United Kingdomn/a
We initially booked for one night, but once there decided to book a 2nd night. Unfortunately the lodge we were in was not available for the 2nd night, however, we were given the option of another lodge. Both lodges were fantastic and had everything you needed in them and also both very comfortable. Staff (Jason & also the cleaner) were 10/10, great customer service.
Stayed in June 2024
Reviewed: June 4, 2024
Richardson
United Kingdom-
Very private and secluded with beautiful views and grounds.
Stayed in May 2024
Reviewed: June 4, 2024
Tracy
United KingdomBalmaha itself has one pub, one coffee shop, and one store. There is nothing to do if you are not there for the hiking / walking
Public transport links from Glasgow fantastic. Customer service at reception excellent, friendly, informative site manager. Accommodation was beautiful, super comfortable, attention to detail overall absolutely exceeded my expectations. Location was perfect for accessing local attractions, loch cruises and regular buses if you want to venture further afield.
Stayed in June 2024
Reviewed: June 3, 2024
Julie
United KingdomPeaceful location with very friendly and helpful staff. Will definitely want to go back soon
Stayed in June 2024
Reviewed: June 1, 2024
John
United KingdomTo warm
Everything
Stayed in June 2024
Reviewed: June 1, 2024
Matthew
United KingdomThe lodge was really comfortable and the location was amazing. The site manager was really friendly and accommodating and gave us a free upgrade to a lodge with a hot tub. I would highly recommend this place to stay if exploring the area.
Stayed in May 2024
Reviewed: May 30, 2024
Joanne
United KingdomWe only stayed for one night so it was fine but the cabin doesn't have a lot of storage (e.g. no cutlery drawer, not much cupboard space) and it could be tricky if you were staying for a few days or longer.
Lovely cosy cabin and the hot tub was great.
Stayed in May 2024
Reviewed: May 28, 2024
Tahmoor
United KingdomDid not receive a baby cot as requested
Location
Stayed in May 2024
Reviewed: May 26, 2024
Amanda
United KingdomNo soap in dispenser in bathroom. Kitchen bin did not close so could become smelly in hot weather. Outside grass area needs cutting and gravel areas need weeding.
Lovely location. Comfortable, warm and cosy accommodation. Very friendly guy on reception who showed us to our lodge.
Stayed in May 2024
Reviewed: May 22, 2024
William
United KingdomLocation was excellent with views over Lock Lompmd
Stayed in May 2024
Reviewed: May 17, 2024
Amy
United States of AmericaShould at least have coffee etc for people who r only staying one night
There was no breakfast
Stayed in May 2024
Reviewed: May 15, 2024
Michael
United KingdomNothing
Great location and everything was great
Stayed in May 2024
Reviewed: May 14, 2024
Elaine
United KingdomThat we had to leave to come home.
Beautiful location, super helpful friendly staff . Jason couldn't have been more accommodating and was lovely personally touch and great customer service.
Stayed in May 2024
Reviewed: May 14, 2024
Stewart
United KingdomAccommodation and staff were first class
Stayed in May 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content