50 Norfolk Square, Paddington, Westminster Borough, London, W2 1RT, United Kingdom
#858 of 1,019 hotels in London
Guests' ChoiceBased on 1007 hotel reviews
6.7Cleanliness
7.2
Comfort
7.0
Location
8.9
Facilities
6.4
Staff
8.5
Value for money
7.0
Free WiFi
6.9
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End of dialog contentReviewed: 20 September 2024
Tania
United KingdomThe room was very small for two people and no lift.
Close to the station and friendly staff. It was also reasonably priced for London with lots of places to eat and drink around.
Stayed in September 2024
Reviewed: 19 September 2024
Giorgia
ItalyIf you Travel with big luggages, ask for a room on the ground floor or 1st floor: there is no elevator and the stairs are steep and there are 5 floors. The toilet, as majority of 2/3 stars hotel is prefabricated so it's as small as an airplane one, when you wash your face water will inevitably end up on your feet.
Great location: facing a quiet park and 3 minutes walking distance from Paddington station. Shops, cafes, restaurants all nearby but very quiet as the building faces a small park (ask for a room in the front). Breakfast included: Basic, toasted bread, English breakfast and fruits/yogurt. Wifi working properly. Do not expect a 4 star hotel, however the price is honest and the service provided is good. Carpet everywhere as usual.
Stayed in September 2024
Reviewed: 18 September 2024
Ian
United KingdomBathroom small ,I don't think they could change even if they wanted, but it was manageable
Location was. Good, clean, Very good breakfast, Good value for money hotel
Stayed in September 2024
Reviewed: 17 September 2024
Chris
AustraliaIf staying on higher levels you have to be prepared for a long on steep climb but that is like most places in uk
The location is perfect. The staff are friendly and having breakfast included each day sets you up for your day of sightseeing. It's the second time I've stayed and I will be back
Stayed in September 2024
Reviewed: 12 September 2024
Cameron
United KingdomVery dated common parts and room up four flights of stairs.
Not much but rooms clean and staff lovely. Really went out of their way and they made it nice stay.
Stayed in September 2024
Reviewed: 21 August 2024
Julie
AustraliaVery narrow stairs..if you are older, you must take care using the stairs. The room was very small, airflow wasn’t great and the bathroom incredibly small.
Close to everything and it was clean. The ladies who managed the dining room were warm and welcoming.
Stayed in August 2024
Reviewed: 20 August 2024
Maxine
United KingdomNo bar
Close to Paddington
Stayed in August 2024
Reviewed: 16 August 2024
Nicholas
CanadaThe room was a little small with the 4 beds in there but it did the job for the amount of time we stayed.
Great value for the price you pay. The breakfast was amazing everyday. I don't remember the lady's name who made breakfast but she was excellent and the food was always good. The location was perfect it's close to everything.
Stayed in August 2024
Reviewed: 20 July 2024
Rosie
New ZealandThe room was tiny on the third floor. It had a miniscule bathroom the size of a cupboard. I didn't think the Booking.com description matched the actual facilities.
An excellent full breakfast as part of the tariff.
Stayed in July 2024
Reviewed: 14 July 2024
Richard
United KingdomThe small room
Location and friendly, helpful staff.
Stayed in July 2024
Reviewed: 11 July 2024
Lyka
IrelandRoom: We were placed in second floor room, a bit of a hike. Asked during booking if okay to have 3 single beds and hotel replied yes it's available but gave us 1 double and 1 single instead (it's okay since staying only for 1 night and the beds are comfy). We have a problem with the shower, only giving us ice cold water which ever you turn it.
Location: Near Paddington Station (5minuteswalk) and bus stops. Staff: Friendly and accommodating. Prepared simple but delicious English breakfast. Bed: comfy
Stayed in May 2024
Reviewed: 11 July 2024
Jorgen
United Kingdomshower not working, 4th floor no elevator and steep stairs, and WiFi access did not work as advertised
location
Stayed in July 2024
Reviewed: 9 July 2024
Akram
PakistanEverything is good just single thing want some changes in Matrices i feel some itche . Staff , reception cleaniness is good Calm and peacfull enviorment
Good
Stayed in July 2024
Reviewed: 6 July 2024
Peter
United KingdomBooked a family room which was very comfortable. Both the room and the shower were a bit small and overlooking the nextdoor roofs. Full English breakfast was excellent and served promptly in a pleasant area. Two minutes walk to Paddington station. Lots of hire bikes available outside the door. Nice park across the road and good pub restaurants at the end of the street. Definitely stay again.
Stayed in June 2024
Reviewed: 4 July 2024
Rym
Algeriale manque de prise proche du lit
Our stay at this hotel was fantastic! The location is perfect, right in the center of London, making it easy to explore all the major attractions. The staff were absolutely wonderful, always friendly and willing to help with anything we needed. The room was comfortable and clean, providing a great base for our adventures. I highly recommend this hotel to anyone looking for a central and welcoming place to stay in London!
Stayed in June 2024
Reviewed: 1 July 2024
Linda
New ZealandThe room was smaller than I expected. I knew there was no elevator before I stayed but it was a bit of a negative navigating the stairs.
The location was excellent.
Stayed in June 2024
Reviewed: 27 June 2024
Brian
United StatesWalk up.. Tight rooms. Next to Paddington Station. Nice place but expensive for what it is.
Staff is very helpful. One of my favorite neighborhoods in London. Next to Paddington Station. Breakfast is included in the price. Solid wifi.
Stayed in June 2024
Reviewed: 26 June 2024
Jamie
United KingdomVery small room 28
Breakfast was nice, staff were friendly
Stayed in June 2024
Reviewed: 21 June 2024
Ajay
IndiaBest part is the location, walking distance .
Stayed in June 2024
Reviewed: 11 June 2024
Patrick
United KingdomThe bathroom in our room was exceptionally small all round.
The location was very good for our needs. The room was clean and tidy and the breakfast was lovely as were the staff.
Stayed in June 2024
Reviewed: 6 June 2024
Annette
AustraliaOur room was small but comfortable . Totally expected In London :)
They did a great job of breakfast each morning . Unexpected and lovely .
Stayed in June 2024
Reviewed: 27 May 2024
Geoff
AustraliaWe could hear the trains in the underground tunnels til midnight and they restarted at 6am.
Proposed very close to Paddington Station.
Stayed in May 2024
Reviewed: 20 May 2024
Mehdi
United KingdomWe just stay few hours.
Location near the station central London, good value for money.
Stayed in May 2024
Reviewed: 15 May 2024
Lucy
United KingdomCan hear guests on stairs but that’s normal
Friendly staff, all you need; close to station
Stayed in May 2024
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