I didn’t like the fact the facilities (pool etc) were not available before check in like I was told in prior email communication. Though a lot of the property was updated, there were some aspects which were quite dated. The external doesn’t look great, there was a staff cleaning room (outside, adjacent to reception) with the glass shattered on the glass door and paint chipped on the door. In the room, there was a hole in the blanket and paint in the bath starting to chip. The dating aspect I’m not as bothered about because other areas are really nice and I suppose you can’t do everything at the one time. The swimming pool, when we did get in, had a load of floaters (mainly fluff) which considering this was 9am and there was only one other family besides my own in the pool, it points to the pool not being cleaned regularly (I.e. at the end of each day).

I loved how clean and comfortable it was. Easy to find off the A9. Staff friendly.

Stayed in June 2024

No snacks at bar despite being in the menu. Prosecco and beer delivered to room on arrival - which we did like! - but we weren’t told who had arranged it. Had to ask at reception. Bed really soft.

Centre of village. Huge bathroom and floor looked new so sparkling clean.

Stayed in June 2024

Service in the restaurant could have been better. Was rushed to order food due to a large group coming in. My second drink didn't turn up despite ordering midway through the main course, waited until I had finished my desert and gave in. I had to ask for it to be removed off the bill! Went to the bar and outside seating area sat there for 45 minutes (table service) and no-one had taken my order. Gave in and went to my room. Disappointing really for a hotel like this.

I have previously stayed at other hotels in the resort and kind of knew what to expect. Clean hotel, clean and comfortable rooms with plenty of space and no fuss. Plenty of on-site parking, various places to eat across the resort or a short walk to the town. Lady on reception who checked me in was very nice, friendly and helpful.

Stayed in May 2024

It is quite dated and in need of a good refresh. Tired looking but has great potential.

Great location.

Stayed in June 2024

The breakfast was very good, with a good variety of choices. The service however was very bad. A long wait for some cooked items, items requested at the table had to be asked for 2 or 3 times. The tables are small, but no staff attempted to clear away dirty plates. Salt and pepper sets empty. There is a need for staff training and a good manager should be present overseeing the service. This poor service was obvious whether the restaurant was crowded or virtually empty. The hairdryer was broken, the toilet flush faulty and the shower drain clogged so that water overflowed onto the floor. I had to keep turning the shower off to wait for the water to slowly drain, then start showering again.

The room was very spacious and comfortable. The location is good, close to the centre of Aviemore.

Stayed in June 2024

room-old but clean waiters- so so

breakfast- good location-grate

Stayed in June 2024

Hallways very tired, in need of redecoration. Dining room staff need retraining. Some very officious staff, some helpful. The toaster & bread disappeared after our first day there. It apparently was moved into the kitchen. There was no notice advising guests of this, nor were restaurant staff seating customers advising them of this.... amongst other things.

Lovely clean & refurbished room. Very helpful reception chap who swapped out tv which didn't work & arranged for our 'phone to be checked & repaired the next day.

Stayed in May 2024

Could do with re decoration as the paint work, fixtures and fittings are showing signs of age, wear and tear, looks tired.

Quiet, clean and comfortable

Stayed in June 2024

Very understaffed, rooms were not ready on time, room service were struggling to keep up with demand of turnover from coach parties AND service clients like us who were staying for several nights. The Pool and CHildrens facilities are only open 8 -12 and 4-8 so DOES NOT service families travelling with children very well whereas it always used to be great - especially if it was raining outside. This probably reflect the staff shortages. Both restaurants in the evening are overpriced with very limited menus for children. Great for family breakfasts but next time we would eat out for the rest of the day.

Great Breakfast. Excellent rooms. Lovely views, excellent amenities (When actually open!)

Stayed in June 2024

Although breakfast is of good quality, there is no option for poached eggs or omelette. There is no one manning the food station and service for tea/coffee and toast is slow

Location is perfect, big comfortable bed

Stayed in June 2024

Bed was very uncomfortable Swimming pool opening times could have been longer Evening meals were very average especially for the high price

Soft play and slide facilities

Stayed in May 2024

Needed more staff , service in restaurant was very slow due to lack of staff

Facilities , large pool and cinema

Stayed in May 2024

Booked a deluxe room which was very tired, backed on to the A9 so noisy even with windows closed. Room included breakfast and as I had to leave at 7 I had to miss it and wasn’t offered any substitute like a breakfast bag. Staff weren’t too friendly seemed stressed

Stayed in May 2024

Very little choice of breakfast items - when it comes to bread, there was only toast. Pastries were not fresh - you could buy in frozen pastries and oven bake them in the morning and would be much better. No choice of milk - nowadays it’s easy to have 2 or 3 choices for milk (eg: oat milk, soy milk, etc) to cater for a variety of diets. Only 1 choice of cheese and 2 choices of cold meats - not enough! Even the cereal choice was poor!

Pool, soft play, clean rooms

Stayed in June 2024

Tesla EV chargers were open to non Tesla vehicles

Central with EV chargers

Stayed in April 2024

To access room is very difficult… needs to walk long through the corridors… and the lift is far away… In confirmation mail breakfast time mentioned was until 11 am , and we reached the hotel for breakfast at 10.35, serving head was refusing to give breakfast says kitchen closed at 10.30, We had an argument with serving head , later we had breakfast.

Calm and quiet place

Stayed in May 2024

Breakfast very disorganised Bar, all beers offf at first No tea coffee fasilities in room had to be put right took some time asking twice

Location

Stayed in May 2024

Very expensive for 2 star standard although facilities extensive with indoor pool etc.,

The rooms and most areas were tired looking, really in need of revamp

Stayed in May 2024

Having three hotels on site and not being advised which one I was staying in caused so issues as unpacked once then had to load the car again and then unpack when I got to my hotel.

Rooms were clean and the bed was very comfortable

Stayed in May 2024

Generally a little dated in places. A lot of the general room areas look like they were designed in the 90’s

Friendly staff, clean and comfortable rooms

Stayed in April 2024

Poor breakfast service. Room decor rather tired.

Great location.

Stayed in May 2024

Rooms need renovated, they are very old fashioned and would make stay even better if they were upgraded.

Facilities are excellent, location is excellent. Great for little ones, soft play is a winner.

Stayed in May 2024

The room was very hot, even with window open all night

Very clean and superb location

Stayed in May 2024

Large impersonal hotel catering to tour operators. Dated interiors.

Adequate parking. Friendly staff. Good breakfast.

Stayed in May 2024