Needed more staff , service in restaurant was very slow due to lack of staff

Facilities , large pool and cinema

Stayed in May 2024

Booked a deluxe room which was very tired, backed on to the A9 so noisy even with windows closed. Room included breakfast and as I had to leave at 7 I had to miss it and wasn’t offered any substitute like a breakfast bag. Staff weren’t too friendly seemed stressed

Stayed in May 2024

Very little choice of breakfast items - when it comes to bread, there was only toast. Pastries were not fresh - you could buy in frozen pastries and oven bake them in the morning and would be much better. No choice of milk - nowadays it’s easy to have 2 or 3 choices for milk (eg: oat milk, soy milk, etc) to cater for a variety of diets. Only 1 choice of cheese and 2 choices of cold meats - not enough! Even the cereal choice was poor!

Pool, soft play, clean rooms

Stayed in June 2024

Tesla EV chargers were open to non Tesla vehicles

Central with EV chargers

Stayed in April 2024

To access room is very difficult… needs to walk long through the corridors… and the lift is far away… In confirmation mail breakfast time mentioned was until 11 am , and we reached the hotel for breakfast at 10.35, serving head was refusing to give breakfast says kitchen closed at 10.30, We had an argument with serving head , later we had breakfast.

Calm and quiet place

Stayed in May 2024

Breakfast very disorganised Bar, all beers offf at first No tea coffee fasilities in room had to be put right took some time asking twice

Location

Stayed in May 2024

Very expensive for 2 star standard although facilities extensive with indoor pool etc.,

The rooms and most areas were tired looking, really in need of revamp

Stayed in May 2024

Having three hotels on site and not being advised which one I was staying in caused so issues as unpacked once then had to load the car again and then unpack when I got to my hotel.

Rooms were clean and the bed was very comfortable

Stayed in May 2024

Generally a little dated in places. A lot of the general room areas look like they were designed in the 90’s

Friendly staff, clean and comfortable rooms

Stayed in April 2024

Poor breakfast service. Room decor rather tired.

Great location.

Stayed in May 2024

Rooms need renovated, they are very old fashioned and would make stay even better if they were upgraded.

Facilities are excellent, location is excellent. Great for little ones, soft play is a winner.

Stayed in May 2024

The room was very hot, even with window open all night

Very clean and superb location

Stayed in May 2024

Large impersonal hotel catering to tour operators. Dated interiors.

Adequate parking. Friendly staff. Good breakfast.

Stayed in May 2024

Rooms could do with a freshen up , slightly dated

The pool was awesome 👌

Stayed in April 2024

The hotel we stayed in (Highlands) was quite a bit away from the main buildings. I wasn't aware, when booking, that there were 3 hotels on the site. Ours was the furthest away. Not great if you have mobility issues which my husband . Our bedroom was quite a bit away from reception. Everything/everywhere was up and down steps/stairs. The pool, which I had hoped to use, was just that bit too far from our room. It looked a great facility. The tables in the lounge bar were covered in dust. Obviously not been cleaned or wiped down any time recently. Wallpaper torn/hanging off beside the bar. Ridiculous price for a glass of wine - £15!!!! Way over price ed.

The staff in all areas were very pleasant and very helpful

Stayed in May 2024

Has not had a face lift for a while but spotlessly clean . Most of the staff friendly and helpful

Stayed in May 2024

Delay in booking in. No real customer service

Location

Stayed in May 2024

Delay in check in by an hour A bit dust on lights n switches and walls a bit scuffed etc a whole in back of door Small twin room

Clean and comfy Good parking Near town Good service at breakfast n good choice at buffet Served tea coffe n toast .. then help self to cold n hot buffet which was nice Very good shower and toileteries

Stayed in May 2024

Bar prices were ridiculous.

Breakfast choices were good but the hot items weren’t hot enough. Room was spacious although hard to find at first. Hotel is like a rabbit warren. Staff were pleasant.

Stayed in May 2024

Wifi was not working in our room. Some staff cared and tried to help but problem was not solved. Had troubled finding a carpark within reasonable distance to our room.

Room was fine. Comfortable. Meals were good.

Stayed in April 2024

It is quite tired and didn’t have some things for a superior room that I would expect such as coat hooks. Having a map of the walks behind the complex and distances would be ace for those like me who run the paths.

Great location chose the hotel where the pool and spa were located. Although a large complex didn’t think would use the facilities as much if not in the hotel itself. Lovey walks behind the complex and green space.

Stayed in April 2024

Communal areas a bit shabby. Very expensive drinks.

Big pool. Big room. Location.

Stayed in May 2024

Breakfast was cold this needs looked at food in warmers should be warm Bed sinking in middle

Clean nicely decorated

Stayed in May 2024

The hotel just seems a bit tired, and there wasn't very much going on. For a hotel in such a beautiful location it feels like they've missed a trick with the layout and design.

We enjoyed the shopping centre, the staff were so friendly everywhere we went, the food was well priced. Also enjoyed the pool and water slide!!

Stayed in May 2024