Kettle was missing on arrival. But was replaced immediately by friendly staff member. Problem with getting radiator to on day of leaving.

Digital locks. Room. Very comfortable bed. Good value for money. Would definitely stay at the property again! Nicely decorated.

Stayed in December 2023

Wifi was not working

Bed was comfortable and room was clean

Stayed in December 2023

I booked the shared toilet.

Location is in the central of cardiff which is very convenient. Place is clean and comfortable.

Stayed in November 2023

Everything was good

The location was fantastic for me

Stayed in December 2023

we couldn’t connect to the wifi at all, the network wouldn’t appear on our devices. no free parking but paid parking at fitzhamon embankment was close by so we used that.

location right in the city centre. clean property. complete amenities.

Stayed in December 2023

The shower door was hanging off, the TV remote didn't work and the ceiling tiles need replacing!

Location is excellent, the studio was nice, well equipped with kitchen, microwave, fridge etc.

Stayed in November 2023

Everything turned out ok.

The location was close to the rail station and close to my meeting.

Stayed in November 2023

Bathroom was little cold, with 0 degrees outside.

Great location, and the room with the bathroom actually looks better in real life than in the photos.

Stayed in November 2023

Wi-fi signal a bit poor

Well priced Close to city centre and amenities Check-in communication easy to follow

Stayed in November 2023

Women next door to me banging door every time she went out plus leaving dirty knickers in bathroom absolutely appalled

Room very nice

Stayed in November 2023

Price

Stayed in November 2023

Behind the headboard of the beds are cobwebs and dust collecting, the top of the doors have dust and dirt, as well as the lights, and the bathroom floor needs a proper clean

The quietness and isolation of each room, the set up of the room was quite nice as well

Stayed in November 2023

Very thin walls, could hear everything.

Staff were friendly, and there was great housekeeping. Well done! Fantastic communication via booking.com app with Austin's administration.

Stayed in November 2023

Nothing. Everything was fine.

Room was clean,bedding fresh. Tea, coffee all provided as was iron.

Stayed in October 2023

Just a couple things. There was no hand soap in the bathroom, so I needed to buy my own, and the shower only had lukewarm water which turned cold within a few moments.

I liked the location and being able to control the heat in the room. The staff were always available to help when needed, and very polite.

Stayed in November 2023

There is no hand gel.

Perfect location

Stayed in November 2023

A bit noisysometimes, mostly the constant slamming of the doors... Other than that it was great.

The location was perfect for my stay, whoever goes to the swn festival is right in the middle of the action. Nice house and comfy bed. Recommended!

Stayed in October 2023

Nothing everything sweet.

Lucky room no 5.2-0 v Swansea,3-2 v Coventry @2-0 v Bristol city.

Stayed in October 2023

There is mold in the bathroom and in the window, also there are spidernet by the window.

Brilliant location, easy check in and comfortable bed.

Stayed in October 2023

Two things . ! 1 the Random ,maybe every 2 hours of the noise in bathroom ???? Guess electric toilet system, which was bit annoying. NO idea if in any other rooms. 2 The milk was NOT topped up. so wasnt enough milk, for our 3 night stay. Especially ONLY 5 on arrival. Wasnt important to contact management. !!!!!!!!!! as NO onsite staff to ask.

My second stay at this hotel. Simple check in via PIN Code via email and text on day before. The room clean as routine. Simple walking distance to centre for shops and pubs, etc of Cardiff and train station. Quiet area after night out.

Stayed in October 2023

The Wifi needs improvement, keeps dropping......

The staff is very helpful and answer to our questions promptly. We have a letter sent to us before our stay and Josh personally sent it to us in the room. The room is clean and the toilet is huge and bright. Good hot water shower. Castle is only 10 minutes walk away, and there is a beautiful park just across the road.

Stayed in October 2023

The rooms really need a deadlock on the inside, or at least a "Do Not Disturb" sign you can hang on your door. I don't need to be worried about a cleaner walking in while I'm in the shower or changing! And it would just feel safer, when sharing a house with strangers, to be able to lock the room from the inside. Also, bring earplugs! I had to check that the window wasn't open I could hear people talking outside so clearly! And the walls are pretty thin so I could hear other guests arguing/on the phone/kids crying and running around. The only other issue was the shower. The water pressure was pretty bad on all settings, but on the setting with the best pressure the only temperatures available were freezing or scalding. So I had to settle for terrible water pressure but at an acceptable temperature!

The bed was comfy. The location is great for the city centre. The TV had Netflix etc and there was a good stock of tea and coffee. Good value.

Stayed in October 2023

A child above us running around from about 5.30 so could not have a nice sleep

It was clean and just what we needed

Stayed in October 2023

I did not like how you could not park outside the property and how it was all permitted holders. I found this very stressful

I like where the property was located

Stayed in October 2023

Pillows smelt musty, shower door was hanging off

Great location and right opposite the millennium stadium and river, castle was a 5 minute walk

Stayed in October 2023