After booking Q Hotels emailed to say that they were now charging £25 for taking a dog - previously no charge. I visit the hotel regularly, and have no problem paying a supplement, but it should be clear on the booking form. Still good value however.

Friendly helpful reception staff. Special requests accommodated. Updated lounge menu.

Stayed in April 2024

Very friendly staff and great location

Stayed in April 2024

Staff in the restaurant on Sunday night were rude, they looked as though they hated the job. Not one smile and looked as if they were arguing. Spa day lunch was horrendous, we got told it was tomato soup, Caesar salad wrap, and Eton mess instead my daughter got Caesar salad and a fruit salad.

Pool, spa and sauna was great. It was my daughters birthday and left a card and little spa gift in her room which was lovely

Stayed in April 2024

Poor service in bar area and restaurant waited to long to be served

Spacious and good all round

Stayed in April 2024

Waited an hour for a meal order.

Good room.

Stayed in April 2024

The gym did not open on time. We were waiting outside for over 30 minutes. This was on a Saturday morning. There was only one jacuzzi. Would have expected a huge hotel Like that to have at least two. Apart from the above, I enjoyed my stay

It was good and breakfast was ok. Not a lot of variety but still enough yo make me and my family happy. I will definitely stay there again.

Stayed in April 2024

The room although well equipped was a little dated. No socket next to the bed made it difficult to charge appliances and use them as an alarm. Although the food was great, the service was slow and a little painful at times in the restaurant and the bar. Tables are not cleaned in a timely manner - staff would walk past dirty plates on tables on their way back to the kitchen or stand chatting at the bar area rather than collect empty glasses. I waited over an hour on one evening for my dinner. When it came it was great.

Great location next to the M20. Wonderful welcome by the reception - who were very helpful. Large room with a very comfy bed. The gym is very well equipped and pretty quiet first thing in the morning. Walkable to the Ashford Warren for a pleasant morning walk. All the food that I had was of a high standard.

Stayed in April 2024

Very close to Sainsbury's so we were able to stock up for our drive through France.

Stayed in March 2024

Room furniture is a bit dated

Stayed in April 2024

A safe deposit box in the bedroom

Location of hotel, friendliness of staff

Stayed in March 2024

Spa being fully booked and no availability.

We enjoyed the breakfast and leisure Centre. But we we’re disappointed as we could not get booking at the Spa

Stayed in April 2024

My daughter and cousins in their 20’s weren’t treated as well as we were and infact my daughter felt she was being made to be a nuisance. All she had done was ask housekeeping to clean a certain area in the room And it was met with a bit of protest and the room Was cleaned EXCEPT that area. She had to call reception again and was met with well That couldn’t be true and has it happened again! (My baby, her sibling had been sick in the room). Other than my daughter’s experience (and she has other things happen too) we enjoyed the hotel. One thing to mention is that you will need to ask the swimming receptionist how to use the lockers as the instructions is not on the disabled/family changing room despite them telling me it is. We did book a table for dinner but when we read the menu we decided to eat out. The prices didn’t reflect the items on the menu and we asked some diners if they were enjoying the food and they said no! There is a Sainsbury a stone throw away and it’s huge. The hotel itself if about 10/15 mins from The station and designer outlet by car. I think a little playground would be a good idea for the kids so running around isn’t the only thing to do when not swimming, they have the space for it.

I found the staff to be polite and helpful, I only ever really spoke to front desk but they were fine. Breakfast greeting was always cheerful and encouraging. The beds we found very comfortable and my children loved the experience of the hotel. The room was clean and anything I needed was brought by housekeeping quite promptly. There is lots of parking just remember to input your registration in their machine. Breakfast was great! Always fresh and someone to help if needed. Kids loved the swimming and hated having to get out of the pool, the pool spa area was always busy and we were there for 3.5days.

Stayed in April 2024

Parking a bit hap hazard - I had to drive along the pavement due to someone parking in the road and not leaving space - I think the car park was full but staff should stop this.

Comfortable room.

Stayed in April 2024

The curtains were very dusty The meals had limited varieties for dinner Needed a small fridge in rooms

Pool Jacuzzi Lounge Staff

Stayed in April 2024

It is difficult to switch on heating. No instructions.

Stayed in April 2024

No drinking glasses in the room. No scrambled eggs on offer. Jacuzzi is far too small for hotel. Needs an additional one.

Nice comfortable room. Nice firm bed. Loved the foyer layout and design. Friendly staff.

Stayed in April 2024

Hotel was a little dated

The spa room

Stayed in April 2024

Breakfast buffet in the restaurant the cooked breakfast, mushrooms and hash browns and eggs, sausages were cold.

Comfy beds and a big swimming pool open for a good number of hours during the day. Bar and reception area nice and staff friendly.

Stayed in April 2024

No charging/plug sockets by the bedside, this should be standard! You needed a 4m cable! My curtains didn’t fully seal so the lamp outside was a bit bright…

Stayed for work as convenient for Folkestone and Maidstone (both 20-25mins). Facilities were good, the staff were fine, and the food was excellent, much better than one would expect for an overnight hotel. Well worth stay as a base for the area. Free parking on site.

Stayed in April 2024

The room. Very dated. Shower head didn't work . There were no glasses in the room. Had to go down to the restaurant to get some. Beds weren't v comfy.

The pool and spa - really nice. Location Ironing board in the room 2 bottles of water in the bedroom Free parking Easy check in and check out

Stayed in April 2024

The corridors leading to the rooms and the room itself were looking a little tired in the decor.

Staff were lovely. The reception area and sitting was a delightful area to sit.

Stayed in April 2024

I requested a quiet room and didn’t get one. The corridor fire doors were banging all night long, I would have expected a room away from these doors when asking for a quiet room

Comfortable bed & hot shower, nice and clean

Stayed in April 2024

The decor and furniture is looking dated and damaged in the accommodation areas. The rooms were clean but as you walked down the stairs to the communal area, you can see thick dust on the tops of the book cases. These are tall so a pain to clean but they are visible so not a good look. As we were leaving early, we booked a takeaway breakfast with Lily when we checked in. It contained yoghurt so when I collect these at 2am, there was no spoon in the bag. I asked the night receptionist and she suggested we use a coffee stirrer to eat the yoghurt. She couldn't have been less helpful if she tried and didn't ask how our stay was or engage in conversation. The accommodation was noisy and we were woken up a few times with staff movements and room doors/ corridor fire doors slamming.

We booked this hotel to stay local to the Channel Tunnel as we were travelling early the following morning. The hotel is 2 minutes from the M20. It is approx 15 minutes from the Tunnel (due to average speed cameras on the motorway). There is a large supermarket 2 minutes away so good to get last minute bits and bobs and fuel up (not paying motorway fuel prices). Pet friendly so that was a priority for us. Check in process was good and Lily was great and very helpful. The bar and communal area is nice enough and a place to relax or work while having a coffee/ beer/ food. The room was nice enough with a decent size, good bed with a firm mattress but comfortable and decent shower. Most of the staff were nice and helpful. Parking is on site and free. We parked close to the main entrance which was good.

Stayed in April 2024

More food options is needed in there restaurant

The environment

Stayed in April 2024