No free shuttle bus to airport

Renovated and modern hotel.

Stayed in March 2024

The food was average

The bed are comfortable

Stayed in March 2024

Only offered a bar of soap. No lotion, no cap, no a-tip. But-Shower had shampoo and conditioner. Hair dryer heat element was shot and I got it replaced. First morning hot breakfast was luke warm in steamers. Coffee was not great- machine. Bottled water £4.50–each- seemed steep Uber trips from/to airport were £28.00-£12.00.

Top floor was quiet for me.

Stayed in March 2024

No information on screen for facilities menus etc unlike in the same chain in the uk

Clean and tidy

Stayed in February 2024

Breakfast of medium quality and diversity. Something for improvement at the hotel.

Stayed in December 2023

Ordered room service for breakfast I was told it was 12 pounds and that I could pay cash when it was delivered as I paid for my room in advanced. When it was delivered (toast very cold) I was told it would be 17 pounds and I had to pay in the restaurant.

Very handy from terminal two. Lovely and attentive staff. Quiet room

Stayed in February 2024

After a twelve hour flight and travelling alone with quite cumbersome luggage I wanted to be picked up from the airport. I'd booked the Hyatt hotel because the amenities stated transport from the airport. I was expecting a taxi or hotel minibus but in fact it was either a public transport bus or a Hotel Hopper which had been reduced to one an hour and I narrowly missed one because I was looking for the pick up stop, which wasn't clearly indicated. Being on my own and dragging my luggage around was very difficult. So the transfer information on the hotel website is very misleading.

Nice hotel, friendly and helpful reception. Comfortable room and bed. It looked like a newly fitted bathroom with lots of towels and nice quality toiletries. Breakfast was plentiful and varied. Because of a noon check out I was able take my time to relax and enjoy it.

Stayed in February 2024

When we arrived exhausted from a flight from Singapore, there was initially no help to transfer our luggage from the taxi to our room. Someone turned up to help just when we were finishing (and took the trolley back: thank you!) On the other hand, it was really helpful that large trolleys were available without fuss for us to move our stuff. We had difficulties in the bathroom. I found myself unable to get out of the bath at one point, needing the help of my wife to extract myself. The bar to lever oneself out is placed at the worst possible angle and of no use whatsoever. Once water from the bath had splashed on the floor, it became lethal.

All we wanted to do was crash: the hotel let us do that. The checkout time was the very civilised 12 noon. This is why we chose this hotel. Other reasons were secondary. The late checkout time enabled our son time to come to pick us up and take us home. The room was quiet and provided all we needed. The bed was large, comfortable and provided the sleep we desperately needed. We made ourselves tea and coffee without difficulty, and ate supplies we had usefully purchased at M and S at the airport!

Stayed in February 2024

Service charges in the restaurant and if you order something for your room…

Room was comfortable and had all the amenities I needed

Stayed in February 2024

Cost of shuttle bus

The bedroom was excellent lovely mattress and very well fitted out and the staff were very helpful. We had a restful night after a long flight we are very happy with our stay. The only issue is the price of the shuttle bus this should be looked at as we paid one pound more to use a taxi, but overall a very nice hotel.

Stayed in February 2024

Food is not great in the evening , but we went out to a nearby restaurant

Quality of rooms . Breakfast . Parking

Stayed in January 2024

The pillows are not comfortable.

The views and the staff were amazing.

Stayed in January 2024

We have stayed here many times and it doesn't disappoint. Further, the restaurant has significantly improved in our last several visits.

Stayed in January 2024

transport from from heathrow was terrible, certainly after 8pm where i had to wait almost an hour at the hotel bus stop

Stayed in November 2023

Price of wine …. Really ?????

Parking a bit pricey. Would like a room with sun SF is opening option.

Stayed in January 2024

Transport to and from the hotel took a little figuring out. There is a Hotel Hopper bus but they stop at every hotel and the local buses were hard to figure out. I think the best bet to and from the airport is Uber. The Hotel restaurant was pretty expensive.

Overnight stay for LHR flight. Convenient, good standard hotel at a fair price.

Stayed in January 2024

Wifi was pretty slow a lot of the time. The meal in the bar was pretty mediocre sadly.

The check-in staff were fantastic and the hotel was very clean. My room was comfortable and had a great view of the runway. I had to check out in a rush and it went very smoothly, with the staff ordering me a taxi very quickly.

Stayed in January 2024

Only problem this time was that I just stepped out the shower and wanted to go straight to sleep but forgot my toothpaste so called to get some delivered to my room and they told me to come down to reception. So I had to put my day clothes on just to get some toothpaste. I found that slightly irritating. Especially because I asked twice if it could be delivered. But, to be very fair, they seemed short-staffed that day, so it may have been because of that. Not great for service quality though.

Stayed here before and same standard so same review really: Room - well-sized, clean, lights well placed for ambiance, very stylish Bed - large, comfortable, clean; I was out like a light! Facilities - gym was nicely sized and had dumbbells that went up to 10kg, and a bar with weights (didn't check how much) Bar - although I didn't use it, it looked nice and seemed well stocked Room service - quick and cordial Tea station - the room had a kettle and complimentary tea, coffee, sugar and milk

Stayed in December 2023

The restaurant was a bit disappointing. Clean and nice restaurant with good staff, but the food was not that great.

Nice and large room next to the airport, 15 min from t5. My flight got cancelled and this was an excellent choice for a (very short ) night... for a last minute reservation it was good value for money.

Stayed in January 2024

No lift access to basement car park makes staircase access just a little awkward with large suitcases.

Great location for Heathrow airport and the rental car returns. Room and breakfast were also great

Stayed in January 2024

Nothing

Very neat and clean and near airport the breakfast is also very good and the staff are very friendly and cooperative.

Stayed in January 2024

The breakfast could be greater

Quiet room and very kind staff

Stayed in January 2024

Cleaning. Not working hair dryer. Never take the shuttle(HB5) to the airport, which goes all around the hotels nearby and takes 50min to the airport when it only takes 10min by a local bus. I don't know why the shuttle costs £6.50 when the local bus is less than £2.00.

Very close to the airport. Right in front of the bus stop. There aren't any amenities like tooth brush or slippers, even no water.

Stayed in January 2024

Would like a swimming pool but still a excellent place to stay

Runway view . Friendly helpful staff

Stayed in January 2024

Clean and comfortable

Stayed in January 2024