23-27 Waterloo Place, Edinburgh, EH1 3BH, United Kingdom
#41 of 167 hotels in Edinburgh
Guests' ChoiceBased on 4412 hotel reviews
8.5Cleanliness
9.0
Comfort
9.1
Location
9.6
Facilities
8.7
Staff
9.1
Value for money
8.1
Free WiFi
8.8
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End of dialog contentReviewed: 2 May 2024
Antonio
BrazilThe room heater doesn't seem to be working properly.
The location is amazing, close to popular places and a train station. Definitely recommend. The bed is very comfortable.
Stayed in April 2024
Reviewed: 2 May 2024
Donna
United KingdomNothing
Great location, staff were all lovely.
Stayed in March 2024
Reviewed: 2 May 2024
John
AustraliaNo Netflix or equivalent to watch and the chair was fixed in a very low position which is awkward when you are 190cms tall.
Just a superb setting to visit Edinburgh with a heated pool and spa as well. Very comfortable bed and great shower/bath. Room service also excellent and well priced.
Stayed in May 2024
Reviewed: 30 April 2024
Wim
BelgiumComfort , very friendly stafff
Stayed in April 2024
Reviewed: 29 April 2024
Jan
United KingdomStaff especially were very friendly
Location was very central to everything in heart of Edinburgh
Stayed in April 2024
Reviewed: 29 April 2024
Phornphimon
United KingdomNone
Good location
Stayed in April 2024
Reviewed: 28 April 2024
Lynne
United KingdomNothing. All was good.
Staff were very helpful. Facilities were good and great location
Stayed in April 2024
Reviewed: 28 April 2024
Eleanor
United KingdomI would have preferred if I was not on level 1 as we were woken at 7am by a lorry outside our window.
Ideal location in Edinburgh.Staff were so helpful and friendly.
Stayed in April 2024
Reviewed: 27 April 2024
Marsha
United StatesNothing
Excellent location Excellent service Staff very friendly Breakfast delicious
Stayed in April 2024
Reviewed: 25 April 2024
Christopher
United KingdomGreat service. Mid range rooms are great. Nice view.
Stayed in April 2024
Reviewed: 25 April 2024
Carol
BelgiumNothing I know of.
I liked everything! The location is so convenient across from the train station and city centre with all the shopping and restaurants and museums. Everything is in walking distance. The staff was fantastic and let me check in early. I was also not feeling well and offered anything extra to make myself more comfortable. I only wish I'd had the time and inclination to try the spa.
Stayed in April 2024
Reviewed: 25 April 2024
Carolyn
United KingdomThe property was beautiful! Our room was absolutely amazing after a kind upgrade from the receptionist. This made our stay really special and can’t wait to visit again.
Stayed in March 2024
Reviewed: 24 April 2024
Justin
United KingdomThe lifts take an AGE to come!
Awesome staff. Held bags after check out due to late flight. Facilities brilliant. Will definitely return
Stayed in April 2024
Reviewed: 24 April 2024
Julie
United KingdomEverything, wonderful location, beautiful hotel. My complimentary duck. Bed size. Spa just brilliant
Stayed in March 2024
Reviewed: 24 April 2024
Laura
United KingdomThere wasn't anything we didn't like.
The location was superb! The food was unreal. The staff we encountered on the bar and in the restaurant were friendly and hospitable. On arrival, we were asked by our check-in member of staff, David, if we were there for a special occasion and on explaining our reasoning for being in Edinburgh and staying at Apex, he kindly surprised us with celebratory prosecco, that meant a lot and we will never forget his lovely gesture.
Stayed in April 2024
Reviewed: 23 April 2024
James
United KingdomNothing
Great location and very friendly staff.
Stayed in April 2024
Reviewed: 22 April 2024
Helen
United KingdomWe loved the pool, which was generally very quiet. Staff at the front desk and bar were also very helpful and accommodating.
Stayed in April 2024
Reviewed: 22 April 2024
Weston
United StatesThere was no parking attached to the hotel. Had to pay for parking nearby.
We enjoyed the friendly staff. The bed was comfortable as well.
Stayed in April 2024
Reviewed: 22 April 2024
Jane
United KingdomNothing
Location , staff lovely very helpful
Stayed in March 2024
Reviewed: 22 April 2024
Emma
United KingdomSpa area was small.
Excellent location and nice breakfast.
Stayed in February 2024
Reviewed: 22 April 2024
Susan
United StatesThe room temperature was not consistent - cold air during the day and some heat overnight. I had to bother the staff several times to try to make an adjustment on the main control panel. At least there was warmth at night. It was overall tolerable.
It was a great location. The room had a lot of functional space. The bed was comfortable. The restaurant served delicious meals. The breakfast portions were large and were so delicious. The staff was very friendly and accommodating.
Stayed in April 2024
Reviewed: 21 April 2024
Signe
EstoniaAll good.
Good access, clean, friendly stuff. Quiet room (2nd floor). I had some fun with floors. Entrance is located on 5th (see the picture). Ps. If you plan to stay in Apex, collect your duck :) I forgot mine!
Stayed in April 2024
Reviewed: 21 April 2024
Kyle
United KingdomNothing
We’ll set up and clean
Stayed in March 2024
Reviewed: 20 April 2024
Sarah
United KingdomThere was no concierge and stairs and I have a painful/bad arm so lifting my case up to the lift was difficult with no help or ramp. Our room had a weird buzzing/vibrating noise all through the night which was loud coming out the wall/vent and the toilet smelt of eggs.
Location is fabulous!!! Wow, it’s so central and close to everything in the city. We were able to get everywhere from the hotel, loads of shops, restaurants and bars nearby and the view from the room was incredible.
Stayed in April 2024
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