My only gripe would be that the aircon system seemed to be locked and not adjustable which was frustrating considering how warm it was ☹️

The bed was super comfy and walking distance to the Bullring shopping centre! 😇 all of the facilities in the room; although we didn’t use many, would’ve been great should we have been staying longer! A gentleman called Ken checked us in on arrival and he was absolutely brilliant! My other half was exhausted after playing sport all morning and Ken was kind enough to get us both a drink whilst we waited!

Stayed in May 2024

staff was very uninterested, i didn't feel like they made any eye contact. upon check in the only member of staff at reception was on a phone call so i had to wait several minutes to be addressed until he called to a colleague in the back room who finally came out and checked me in. again, didn't show much energy or motivation and barely made eye contact.

loved the size of the apartments for the cost, enjoyed the fresh carpet smell - clearly a newly developed property to a high standard and it shows

Stayed in May 2024

Shop was closed

Clean nice space

Stayed in May 2024

Really nice decor and well thought out room. Nice features with kitchen and reading area. Not noisy at all despite being in the middle of the city!

Stayed in April 2024

The only thing about our room was the electrics, one light kept flickering and the light switches was a little confusing.

Hotel service but with a mini kitchenette so feels like a little studio.

Stayed in May 2024

There wasn’t anything I disliked

Luxurious with good amenities and in a convenient location

Stayed in April 2024

Sofa in lounge exceptionally hard Bathroom light is motion sensor which is great but stays on for too long after you exit room

The apartment layout rather than a hotel room. It's nice to relax and not on a bed Being apartment layout, use of utensils and crockery/glasses Reception team very helpful

Stayed in May 2024

Room was very warm

Doors felt very secure. Cooking facilities , shower powerful and hot.

Stayed in May 2024

Nothing

Fantastic in every way

Stayed in May 2024

Everything

10/10

Stayed in May 2024

The corridor doors are a bit heavy but that’s the only negative

It was about a 15 minute walk from New Street station. Check in was very easy and the apartment itself was bigger than expected and very well presented.

Stayed in April 2024

The location The apartment was clean Bed was comfy Great value for money Staff friendly

Stayed in May 2024

The technology was a bit of a hassle. Not being able to use my own pot delayed my cooking and not having a separate microwave or toaster also delayed my cooking.

The decor was great, the bed was comfortable, the room was cosy and clean and it had everything we needed. Location is good. Staff were great and attentive and it was good value for money. I would definitely recommend staying here as I would stay again.

Stayed in April 2024

The location Room was adequate And the bed was comfy

Stayed in May 2024

You high winds in echos of the long chambers.

The winged Serpent in the manger of the one legged albatross.

Stayed in May 2024

The location of the hotel, although central, was slightly further out than I expected. If you are travelling via Birmingham Snow Hill station it's ideal. For New Street, I'd recommend getting the tram right outside the station to Snow Hill (only a few stops) then walking the 4/5 minutes extra. They are also opening a Nisa Local next door soon which will be helpful as there aren't many convenience shops directly nearby.

I was expecting a very simple studio set up - a bed, a sofa, a kettle and fridge/microwave. What I arrived to was far beyond my expectations. The room was divided nicely into zones, creating a lounging/dining area in the kitchen and a comfortable bed with separate TV. The kitchen included an oven, fridge, microwave, dishwasher, kettle, coffeemaker, full sized sink, two hobs and a washing machine! It also had helpful extras like clothes washing tabs to use. The bathroom was thoughtfully designed and included RITUALS toiletries which was a lovely extra. Perfect shower and free filtered water available from the hallway to reduce plastic waste.

Stayed in May 2024

Absolutely loved the facility..the staffs were super helpful and the room was clean, spacious and well put together..I loved all the kitchen facilities and dining wares that came with the room.

Stayed in May 2024

Deposit

Breakfast was good and location is suitable for us as well.

Stayed in April 2024

Wish it had a bath!

Very clean and seems to be a brand new building. Had a fresh water machine on each level - instead of having to drink tap water or buying bottles.

Stayed in April 2024

To be honest the mattress wasn’t the most comfortable, it was on the very hard side for my liking

Spent 2 nights at this beautiful accommodation, well located, very modern & clean.

Stayed in April 2024

A bar on site would have been good.

Amazing value and really nice to have a living space. Staff were super friendly and looked after our bags the whole of the next day. Bins for recycling was also good.

Stayed in April 2024

There is no tissue box in the room, no body lotion, not a toothbrush or toothpaste. No intercom Which is quite surprising.

Good location, clean, staff friendly, and room size is good.

Stayed in April 2024

The only thing that must be adjusted in my opinion is the checkout time. 11 am is entirely too early. Standard checkout should be 1 pm late, check out up until 2 pm should be standard

During the refurbishment of our bathroom we needed to move out and stay at an apart hotel. It was a new concept but comfortable and in fact I thought it was the best. Adagio. However, since staying here my opinion has changed. This is now the best apart hotel in the UK.

Stayed in April 2024

The only thing that I didn't like was that I received a text message the day before to say that there was a £200 refundable deposit to pay when I arrived. I received it passed the time that I could cancel the reservation and book elsewhere so didn't have a choice. I did mention to the reception that wasn't great as I was travelling for work. I was told the reason they had to do it was because of people having parties. What happens if someone doesn't have £200 available to pay? I think there must be a better way to do that, a customer could be very embarrassed if they didn't have the funds to pay.

It was a very comfortable room and great to have so much space and the facilities!

Stayed in April 2024