The smell of smoke was overpowering and the stairways were dirty.

Stayed in May 2024

The mattress was uncomfortable as well as the pillows. The provided blanket fell on the floor during the night and when I picked it up a cockroach scattered from underneath. The handle on the bathroom cabinet wasn't attached. There were multiple marks on the walls and what I think was filler that hadn't been flattened/scraped down.

We liked the layout of the room and the bathroom was nicely decorated.

Stayed in June 2024

Great location for us right next to the tube station.

Stayed in June 2024

No lift, no bin in the room.

It’s very near the train station & food center.

Stayed in June 2024

Complicated sign in but staff let in a little before check in time which I appreciated given a long journey to get there.

Great location, decent shower and fast Wi-Fi

Stayed in June 2024

Pillows were very hard. Place could use a little touch up.

Location very good. Good water pressure in shower. Easy to get in and out of.

Stayed in June 2024

one more chair would be fine.

would come again.

Stayed in May 2024

Absence of lifts/ elevators or bellhops - you dont want to be on the last floor. Thin walls - I could hear what was being discussed in the adjoining rooms, limited what I could converse in my room. No direct staff onsite to interface with - I had to call the Customer care line everytime to get basic things done. All my sockets stopped working and I couldnt get anyone onsite to fix it. Even a call to the customer care line still couldnt get it done. Checked out in the morning.

Nice location. Clean facility Proximity to Earl's court.

Stayed in May 2024

Several items were below par. The bedding was marked with black streaks even though it was clean overall. The carpet was very stained. There was nothing except the bed and a plastic bucket chair in the room for seating. No coffee or milk was left in the room - just some tea bags and sugar sticks. No plug in the sink which was difficult when the shower failed to work - the temperature was stuck at 48degs and was scalding. I reported it and a new shower was fitted but the valve was still not functioning properly and I was unable to take a proper shower. The WiFi kept dropping off and so the tv was very pixelated and it wasn’t possible to watch Netflix. This was rectified when the property manager came to deal with the shower issue. There’s no lift in the property and the stairs are narrow winding and steep so it was a little bit more difficult to get my case up and down the second floor.

Great location just yards from the tube and shops and restaurants. Room was reasonable size with openable windows and a fan for comfort. Contact with staff was good. Felt safe in the area.

Stayed in May 2024

-

Location.

Stayed in May 2024

No service or cleaning during the stay

Location

Stayed in May 2024

The mattress was old and uncomfortable. The bath tub had a broken corner and no plug in. There was no milk to put in the tea or coffee. In general, it felt like a lack of care in the details.

The location of the hotel is great and there's many food options around.

Stayed in May 2024

Bed bugs - bitten Alive my last night

Good location, good water pressure in shower

Stayed in April 2024

My room was on the top floor, so had to walk up many flights of stairs to get to it as no lift. Don't book here unless you're travelling very light, or don't mind a leg day workout. Couple in opposite room were being obscenely loud all night, and morning (she was very obviously faking), I didn't sleep a wink because of this. I got in touch with the hotel about this, but not sure if anything was done about it but the lady on the phone was nice. General light coming in through the window in the morning was a bit much after sleepless night too as blind wasn't good enough coverage. Those were my only 2 gripes really, for the location though, and the room I had, it was super.

Location 1 min walk from tube, toiletries and toothbrush/paste provided, manager helped me with my case up the stairs and explained everything about getting in and out etc, tea/coffee and little chocolates provided as snacks, nice view from the top floor, nice decor, didn't properly try the shower but looked ok, check-in experience was easy, Netflix access on the TV, locks on the doors. Hotel service was great, I had a WhatsApp contact in case of any issues, got a call aswell to check everything was OK so that was appreciated.

Stayed in April 2024

I liked it. Great value and good location

Location and value for money

Stayed in April 2024

I’ve stayed here 3 times now, and everytime the bathrooms have smelt like a sort of sewage smell. And there has been ants in the bathrooms around the sinks

The beds were comfy, and the pillows were nice n comfortable too

Stayed in April 2024

It wasn't very clean

Great location

Stayed in April 2024

No lift and no fan We got 5th floor for family consisting of kid.and without lift it was difficult to climb up and down with luggage baggage. No fan is available and no sufficient window opening.

Room was clean and location was prime

Stayed in April 2024

the view out of the window was very bad. there was also a slug in the bathroom somehow which we removed.

i loved how close the underground station was to the hotel and that covent garden, leicester square etc. were reachable without changing

Stayed in April 2024

Our room was in the fifth floor and there wasn’t lifting so was so difficult to arrive there, with our luggage.

The location of the hotel is perfect, it is close to the train station and there are many stores and restaurants.

Stayed in March 2024

No lift for disabled access.

Near the tube station!

Stayed in March 2024

No bin in room. One towel provided was a face towel. No lift, so a fair trek up to fifth floor.

Fantastic location at Earl's Court and only 1 minute walk to Earl's Court underground station. Good value for that part of West London.

Stayed in February 2024

Everything!

Absolutely nothing!

Stayed in June 2024

Cockroaches Tatty carpets Weak shower, shower door that wouldn’t close Room was 5 storeys up, via stairs Security was poor - key in a key safe outside room l door

Location Mohammed (manager) was very helpful and friendly

Stayed in June 2024