All the staff were helpful. The breakfast were really good and plenty off it. You could sit and relax no one bothering you. The rooms a clean and tidy beds are comfy but wasn't to keen on the pillows (a bit soft). It's central to all parts of the city attractions.

Stayed in June 2024

Bathroom was in need of repair

Location/ breakfast

Stayed in June 2024

Small rooms layout No cash taken in hotel Left for dinner could have spent in hotel

Good location

Stayed in April 2024

Dim lighting in the room, slow wifi

Location, breakfast

Stayed in June 2024

On checking in I arranged a late checkout with reception. Apparently, It was not recorded on the system. So the following morning I had to get out of the shower to find a receptionist (not the One from the previous night) knocking on the door and telling me in a very unfriendly and unprofessional way that checkout was 12pm! I explained that I’d arranged late checkout till 2pm. She was totally non understanding and had a really bad attitude to the situation when the fault was with their administration, not me, the guest.

Really quirky building in a great location. Receptionist Pippa was very professional and helpful.

Stayed in June 2024

Very good breakfast

Stayed in June 2024

I was concerned with the bathroom items and the lack of shower gel / shampoo despite disposals in the shower.

The cleanliness of the hotel and quality of rooms were outstanding.

Stayed in June 2024

Nice big rooms which are nicely furnished and clean. Really good breakfast in relaxed atmosphere.

Stayed in June 2024

Checkin was slow - nt enout staff when it could esily be predicted that there are busy times for checkin.

This is a great location for central Liverpool. A very impressive (ex-insurance) building dating from the 19th century and on near to many old buildings and great pubs - also within walking distace of the waterfront. I frequentyly use this hotel

Stayed in June 2024

when we arrived in our room there was a problem with the lighting ie the hall light was inop we enquired with reception and they informed us that they were aware of this and waiting for parts to repair but they did quickly supply us with an extra floor standing light,the other thing that annoyed me was i put some clothes on one of the shelves and when i took them down to wear they were covered in dust upon inspection it was obvious the higher shelves had not been cleaned.

it was a nice large room on the back of the hotel away from the noise,the location of the hotel was perfect plenty of pubs and restaurants nearby and only a short walk down to the docks area,the breakfast was very good plenty of choice and of a good standard

Stayed in June 2024

No early check in available. No one answered front desk when I called either. Breakfast was more premier inn standard than 4 star Marriott

Contained within grade 2 listed building

Stayed in June 2024

Everything was very good, hotel and location.

Stayed in June 2024

Breakfast: Jam had to squeezed on to a dinner plate - no little bowls for them. Coffee wasnt good but I am tricky with coffee because I don’t take sugar or milk. No black pudding! Room: we were moved to a larger room with a slightly better view after being so disappointed with the room we were given. It was like a cell. No phone. A view of a very dirty wall and two chimney pots. Room 218 was much better - but only one chair for two people. Bed comfy to sleep in but not to sit on. Paying £125 a night was not good value - when we looked at the other hotel prices close by. We were told by email That we had an upper floor. Which they wouldn’t give us unless we paid more. No information in the room. No water - we had to go and buy some. No newspapers available in the hotel. Building is a Liverpool treasure but the hotel lets itself down.

The classic building. The bed was very comfortable and the one chair which we had to take turns in sitting on!

Stayed in June 2024

The entry way looked more like a student dorm than a hotel. Yet inside the hotel bar and restaurant is really nice. I think a small reorganization of the lobby would do a lot for the feel of the hotel. The Aloft branding is a mismatch with the heritage nature of the building.

Hotel is well located close to Liverpools main attractions. The surrounding area is OK. Everything in Liverpool looks old and dirty, so the hotel location is fine. It’s nearly as good as it gets and there are worse places.

Stayed in June 2024

nothing

the room was just as i wanted

Stayed in June 2024

The rooms can be very stuffy, aircon wasnt the best and with no access to an opening window felt a little claustrophobic.

Lovely hotel, fantastic breakfast, very clean. Overall brilliant experience

Stayed in June 2024

Our shampoo dispenser was empty.

Good sized room, comfortable and good supplies. Very clean!

Stayed in June 2024

Only a couple of minor things... Bulb out in the shower and seals missing off the shower door causing water to run under.

The staff were very friendly and attentive. The room was a good size with air con. The shower was amazing! Lovely bar area and good buffet breakfast.

Stayed in June 2024

That we did not stay longer lol.

Really nice historic building in a great city.

Stayed in May 2024

Bar area was poor, payment only by card

Rooms were comfortable

Stayed in May 2024

The bathroom sink pressure was very poor, and the lifts were quite slow. The bedroom wasn’t the cleanest (weird stains on the walls and carpet)

Location was excellent— 5 minute walk from Liverpool 1, and just a walk away from most food bits we went to. The breakfast was delicious and the staff were more than helpful. Loved how there was a pool table and that the bar opened to quite late so we could have a few drinks in the later evening after having a meal out.

Stayed in May 2024

Car parking at NCP..

Great location

Stayed in May 2024

The openess of the toilet and bathroom meant that it could be slightly embarrassing if you were a couple in the early stages of your relationship, as you could hear everything! A blip with the shower as the water kept going off. The lights could have been a bit brighter. Breakfast on the Sunday morning before the Bank Holiday felt like the hotel was unprepared for the amount of guests as they ran out of some things and some parts of the coffee machine stopped working.

The location, structure, friendly and helpful staff, size of the room, we could not fault.

Stayed in May 2024

Nothing to dislike

The hotel was in a great position not too far from the nightlife.. The room was very comfortable.

Stayed in May 2024