160 Wharfside Street, The Mailbox, Birmingham, B1 1RL, United Kingdom
#11 of 73 hotels in Birmingham
Guests' ChoiceBased on 2362 hotel reviews
8.5Cleanliness
9.0
Comfort
9.0
Location
9.4
Facilities
8.7
Staff
9.1
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 6 May 2024
James
United KingdomWoke up really hot in the room and couldn't adjust the Aircon as it was being centrally controlled. Not ideal having to phone reception in the middle of the night, when the room is dark and I had to turn lights on, waking myself up more.
Good location.
Stayed in April 2024
Reviewed: 5 May 2024
Simon
United KingdomNA
Good location, amenities good, clean and friendly people
Stayed in May 2024
Reviewed: 3 May 2024
Teke
United Kingdomreplenishments
location
Stayed in April 2024
Reviewed: 27 April 2024
Knight
United KingdomNothing
Everything
Stayed in April 2024
Reviewed: 26 April 2024
Demi
United KingdomN/A
Took allergy note very seriously. Felt very clean and welcoming. Great check out time.
Stayed in March 2024
Reviewed: 25 April 2024
Diana
United KingdomWe were unable to change the temperature of the room (which alternated between too cold during the day and too hot overnight) as it was centrally controlled.
Location great with excellent views and good choice of restaurants nearby.
Stayed in April 2024
Reviewed: 24 April 2024
Melanie
United KingdomNo view from our room on this occasion
Canal-Side location with parking close by. Lots of options for eating and drinking near the hotel and access to city centre
Stayed in April 2024
Reviewed: 24 April 2024
Abigail
United KingdomBreakfast was a little underwhelming, coffee was lukewarm and the cooked food was not refreshed.
Clean room Staff that served us dinner
Stayed in April 2024
Reviewed: 23 April 2024
Callum
United KingdomRainfall shower advised on photos but didnt have in the room
I put in a special request for roses n a heart on the bed n the housekeeping team did an amazing job
Stayed in April 2024
Reviewed: 23 April 2024
Shaemus
United Kingdomdistance from car park
brilliant view
Stayed in April 2024
Reviewed: 22 April 2024
Ioannis
GreeceThe bouble bed was obviously two matresses joined together and it was not stable, very poor construction for an otherwise very nice room and hotel
Stayed in April 2024
Reviewed: 22 April 2024
Ben
United KingdomVery noisy inside and outside of hotel
Location and staff amazing
Stayed in April 2024
Reviewed: 22 April 2024
Anna
SpainNo biscuits in the bedroom
Welcoming, clean, professional staff excellence location Very good fresh breakfast
Stayed in April 2024
Reviewed: 21 April 2024
David
United KingdomGreat location.
Stayed in April 2024
Reviewed: 19 April 2024
Cromwell
United KingdomGood location and great breakfast
Stayed in April 2024
Reviewed: 15 April 2024
Aqsa
United Kingdomno discounted parking available anymore which they didn’t specify. so if you park your car at the mailbox you will be paying full price
clean beds. easy check in and great location right inside the mailbox. restaurants and Tesco right outside for all your essential needs. staff were also thorough with check in and going over requirements
Stayed in March 2024
Reviewed: 11 April 2024
Tina
United KingdomNothing
Staff were so helpful, friendly and welcoming The room was spotless and exceeded our expectation Location was PERFECT We did not have the breakfast but i am positive it would be 10/10 I would 100% recommend this hotel to family and friends.
Stayed in April 2024
Reviewed: 7 April 2024
Urban_traveler
GermanyThe room was very warm and I could not set the AC despite multiple attempts to cool down the room, it always jumped back to 21°C, so during the night the temperature was not comfortable.
The mister at the reception was incredibly friendly and funny and welcoming, he really contributed to the joy of my stay. The hotel is 10 min walking to the city center, a little bit uphill. 5 minutes to the Chinese quarter and gay village. Restaurants and supermarket are adjacent to the hotel. The room was spacious, modern and comfy.
Stayed in April 2024
Reviewed: 7 April 2024
Clare
United KingdomPaid for breakfast and it was fair at best. Overpriced at £12 each especially as the melon and pineapple had seen better days. No beans and when requested it took so long for them to come out we'd eaten the rest of our breakfast. Not really many items to keep stocked up on so disappointed in that. Would use the small cafe next time. Chair in room 215 looking very well worn, the only downside in the room.
The hotel is in a perfect position for the city centre, restaurants and the Alexandra theatre. It was very clean and we wouldn't hesitate to use this hotel again. Friendly staff and good check in experience.
Stayed in April 2024
Reviewed: 3 April 2024
Mandy
United KingdomThe staff were friendly and helpful - we were able to leave our cases after checking so we could shop which was really useful! The breakfast was excellent - still hot and fresh despite us not eating until 9:30. There was lots of choice and we were also offered coffee and pastries to go which was thoughtful!
Stayed in April 2024
Reviewed: 1 April 2024
Paul
United KingdomNothing
Location
Stayed in March 2024
Reviewed: 31 March 2024
Dylan
United KingdomNo smoking facilities
Location
Stayed in March 2024
Reviewed: 30 March 2024
Joanna
United KingdomI was charged twice for my room and received no apology or explanation of their error. I had to call my bank after a month and they have retrieved my money for me
Stayed in March 2024
Reviewed: 27 March 2024
Sian
United KingdomNothing
Fantastic location, nice room, huge bed, plus a special mention for the excellent reception staff who were very welcoming
Stayed in March 2024
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