When looking a little closer, there was a few marks on the wall and somewhere a drink had been spilled which with a good thorough clean wouldn't be noticeable. The light fitting was very dusty too. These thing did not deter us though but I can see how nit picky picky soms people may be fussy about it .

The style and aesthetics of the hotel and the history. The room was lovely decorated. The staff were very welcoming and chatty.

Stayed in May 2024

nothing

very nice

Stayed in April 2024

We had a leak in the bathroom around the sink and toilet, we did tell reception and when we got back it had been dealt with. The room was cold when we got in, couldn’t get air con/ heater to work. Reception had no spare blankets but they did bring a heater to the room quickly. The kettle was in the wardrobe and a tiny table to put it on to make a cuppa in the morning. On the plus side the room was really big.

The property served its purpose, needs freshening up, looking tired.

Stayed in April 2024

Window was smashed letting a lot of draft in, heating was broke and it smelt like glue

Loved the location and spa bath

Stayed in March 2024

Breakfast/ coffee wasn’t warm . Paint on carpet in room 48 poor

Reception really good

Stayed in April 2024

Looking tired, needs an upgrade, bed and mattress not good

Great location, easy to get to. Excellent breakfast

Stayed in April 2024

Hotel needs an update. The room looked tired and needed decorating. Spa bath jets didn’t work Mattress and pillows very thin - not the comfiest night sleep.

Staff very friendly and enjoyed a drink on the roof bar

Stayed in April 2024

The room was in need of a refitt, and the shower was not great

Staff where really friendly

Stayed in April 2024

The hotel is completely run down

The stuff where amazing the roof bar is lovely

Stayed in March 2024

The awful smell coming from the room like sewage , we had to change rooms but could still smell it ,

Close to the docks , train station , beautiful historic building and the bath was lovely

Stayed in April 2024

Needs some TLC - dirty walls, cold water was warm, mould coming from tap, no shower curtain, dusty.

Central location, spacious rooms.

Stayed in April 2024

Quite noisy, but to be expected.

Great location. Ideal for groups. Loved the bath and two beds in one room.

Stayed in April 2024

The hotel was not clean at all and part of the rooms has dust and spiderwebs. The facilities are very old and need repairs / replacement including toilets and bathroom.

Good location, wasn’t too expensive so I got what I paid for. The hotel staff was helpful to move us to a next room when we found one of the toilet was broken on our room.

Stayed in April 2024

Location was excellent! Beside the Albert Dock and only mins away from the city centre.

Stayed in April 2024

Beds uncomfortable, no matress protector. Carpet I don't believe had been hoovered as clothes tickets on floor. Bathroom and room in need of some tender loving care. Windows nailed/screwed shut so couldn't open window and aircon not working.

Location and reception guy was very nice. Kitchen clean and good standard tea and coffee, milk provided.

Stayed in April 2024

Couple of stains on the carpet and curtain pole was broken in our room but didn't effect the stay atall.

Love staying here been before bed so comfortable, jacuzzi bath was amazing and so relaxing room was spacious and I haven't tried the breakfast so cannot comment on it would deffinakty recommend.

Stayed in April 2024

The hotel is in need of decoration, staircases and landings in need of a good clean ( however wasn't a big issue as the room was clean) There was 6 of us in the party but not enough cutlery for us all ( we didn't ask for extra as didn't really need it) but it should be there. The room got very warm and the aircon didn't appear to be working.

Group of 6 family ladies aged 27- 60 celebrating a big birthday. Room on 1st floor, room 10, 2 double beds and 2 large sofa beds. Room was clean and had a veiw over the Albert. Beds were comfortable and the bedding was spotless. Staff were 1st class ( well done gentlemen) The room had a small kitchen so we could have coffee etc, which doubled up as a dressing /ironing room. Towels replaced when requested as we were there 3 nights. Anything we requested from reception was bought to the room in very good time. Location was great, off at James Street station and in the hotel in minutes. We had read some poor reviews recently so wasn't sure what we were going into but it was lovely and good value for money.

Stayed in April 2024

The beds were not comfortable and pillows were too hard

Spacious, facilities were lovely and clean.

Stayed in April 2024

N/A

The staff on reception where lovely, nice clean rooms. The staff in the bar very kind and welcoming.

Stayed in April 2024

The toilet in the room didn't work and our room (23) had quite a bit of damage in it ( paint pulled off furniture, leather off the settee) but we still had a good time. We have stayed before and not seen this level of disrepair in other rooms.

The staff were all lovely, check-in was easy. bag storage was easy.

Stayed in March 2024

The hotel building is lovely but the interior is most definitely ready for a revamp and a really good clean. And the beds need much better pillows. They were so flat and thin and only one each on the bed. The jacuzzi bath also didn’t work but that wasn’t too much of a problem for us but could be for other guests.

The location was absolutely brilliant. Perfect for the docks, Matthew street and Liverpool one shopping. All within 5 mins walk. The reception staff were great, especially one in particular who unfortunately we didn’t get his name. But he was so friendly, funny and went out of his way for us. Our room was very spacious with a small kitchen which was well equipped.

Stayed in March 2024

30 James Street has been left to ruin.

Great location. Great staff.

Stayed in March 2024

There was hairs on the bedding and on the toilet had to go ask for bath plug not enough towels I have never had a problem before until this visit

The property is lovely rooms are very spacious

Stayed in February 2024

The room wasn’t as clean as we’d hoped… there were bits of labels and flower petals on the floor still coming from under the bed. The shower was difficult to use, we had to turn the temperature gauge to turn the shower on because the two dials were too close together… the curtain was hanging off the rail and we only had 4 hangers for 4 guests in the wardrobe… we were also inbetween two rooms with a hen party so we didn’t get much sleep as they were running through the corridors to each others rooms and playing music till the early hours

The location was great and the staff were fantastic

Stayed in March 2024