“The staff were very lovely and felt like they would do anything to help.
Breakfast was lovely and bar staff fab!!!
The maintenence was quickly fixed and free drinks were very appreciated.”
“We needed this particular location to o be near elderly and infirm family member. We had expected breakfast.
Nothing was available when we arrived. Little explanation at reception. I have no refund for having no overnight stay - I was not informed there had been a power cut at 3pm that the facilities were not available.
Computer non-availability should mean a text at least to warn us to re-plan. I had to drive late into the early hours of the morning and make other arrangements for our elderly relative who was being accommodated nearby. Still I have had no refund - why is there no refund?”
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