“You are running an hotel in Scotland 🥳 with the rudeness of London. There was so many queues and there was so many problems over so many days no one knew what they were doing and it was no nice communication at all and the staff wasn’t even nice to the point they was rude, this is not a London hotel yet let you in Scotland 🥳 friendly should be friendly and kind and helpful and make this stay nice for people”
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