Lieu-dit la Lovatiere, 73210 Plagne 1800, France
#8 of 8 hotels in Plagne 1800
Guests' ChoiceBased on 6 apartment reviews
6.4Cleanliness
6.2
Comfort
6.1
Location
7.9
Facilities
6.2
Staff
6.8
Value for money
6.2
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Showing 1 – 6
Reviewed: 12 February 2023
Camilla
IrelandWe arrived late on our first night and although I appreciate it was our fault for not advising beforehand, the staff at the front desk reports they called us but I didn’t receive a call - possibly as we were travelling. it would have been extremely easy to have just emailed us to advise us how to get into our apartment. instead we didn’t get into it until the next morning and almost slept in our car overnight. extremely unsatisfactory situation especially with children so we paid to stay a night in a nearby hotel. Poor shower: there was no attachment to hold up the shower so you had to hold the shower head whilst showering. Rules on cleaning the property at the end were very strict and especially as we weren’t provided with cleaning materials. for a one week stay it’s excessive having to buy cleaning products to clean the apartment. then what was most disappointing was that the reception staff were not willing to inspect the room on our departure so we could be assured of a refund of our deposit.
location
Stayed in February 2023
Reviewed: 27 January 2024
Adrian
United KingdomReception is shown as a communal area, it is only open when reception is open, which is only a couple of hours a day
Location
Stayed in January 2024
Reviewed: 11 February 2023
Louise
CanadaWe booked 2 apartments for 1 week in February. We did not see the small print about notifying the property if arriving after 8. We arrived at 10.30pm late flights and long transfer etc (2 families, 4 adults and 5 children in -10oC) there was no contact number and clearly no attempt to contact us. We ended up having to eventually checkin to another hotel at 1am as it was too cold to sleep in the car. When we tried to talk to the female manager the next day about what had happened she was so rude and told us it was our own mistake (the fine print on my booking was very small font). Although I can acknowledge it was technically our mistake, they didn't make any proper attempt to contact us when 2 parties of a total of 9 people including 5 children, age 7 to 11, had not arrived. The reception lady told us she had left our rooms open but we hadn't been told the room number so little use that was! If they had emailed or texted us the room number it would have avoided the whole situation. I was so frustrated with the lack of 'hospitality' or customer service with this situation. It was an unfortunate, and avoidable, start to our holiday. The bottom line was they did not care that we almost slept in our car for the night, and sadly didn't care that we had 5 kids with us). The reception manager eventually showed us an emergency contact number for the reception at the end of about 15 numbers including the vet, all listed in French. Also, the pool was dirty. Also the location is not the best, the ski school is right next door but the kids spend most of thier time in queues for the 2 lifts to get to where most of the skiing happens. Mostly I was frustrated that the manager did not care about our experience she even told us we weren't the first to have been locked out for the night! When I tried to find a way to discuss our experience with more senior management the 'complaints procedure' is not easy to find.
The kitchen was well equipped but there was no oven
Stayed in February 2023
Reviewed: 14 January 2023
Louise
United Kingdomsauna & steam rooms not in use & no advance warning they would be closed. swimming pool temperature is a little cold.
good location, underground parking, clean apartment
Stayed in January 2023
Reviewed: 13 January 2024
Matt
United KingdomThere are no comments available for this review
Stayed in January 2024
Reviewed: 8 January 2023
Wilfried
South AfricaThere are no comments available for this review
Stayed in January 2023
Showing 1 – 6
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