1 Impasse Descartes-Parc Aéro Industries-Zac De La Couperigne, 13127 Vitrolles, France
#22 of 23 hotels in Vitrolles
Guests' ChoiceBased on 278 hotel reviews
6.0Cleanliness
6.4
Comfort
6.5
Location
7.3
Facilities
6.2
Staff
7.4
Value for money
6.5
Free WiFi
7.5
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End of dialog contentReviewed: 24 September 2023
Katarzynael
PolandPleasant atmosphere/staff, clean, comfortable bed. I recommend 😊😊
Stayed in September 2023
Reviewed: 17 September 2023
Tomoki
JapanThere are not many places to eat or supermarkets nearby.
close to airport. clean room. English communication.
Stayed in September 2023
Reviewed: 15 September 2023
Andy
United KingdomAlmost everything
Very little
Stayed in September 2023
Reviewed: 15 September 2023
Roy
NetherlandsWe had a fire alarm that made a beep-sound every 60 seconds. Also in the headboard of the bed in my friends’ room had a camera in it. We didnt feel safe.
The location was fine, still a 15 minute walk next to a highway but the location next to the trainstation was good.
Stayed in August 2023
Reviewed: 10 September 2023
David
United KingdomNot Standing outside for an hour trying to get in would have helped. The code for the safe to get a key for our room would have helped.
Had to get another guest to let us in, room dirty. No staff
Stayed in September 2023
Reviewed: 7 September 2023
Bridget
AustraliaFor some reason had to pay via an email link rather than through booking.com payment system - it all worked fine but was just different to other properties I’ve stayed at through booking.com
Spacious room. Clean bathroom with good shower pressure. Good location for a one night stay near the airport.
Stayed in September 2023
Reviewed: 4 September 2023
Gary
United KingdomNot much amenities
Beds were very comfortable
Stayed in August 2023
Reviewed: 30 August 2023
Louise
United KingdomNo hairdryer in our room
Lots of complaints on here but it does what it says on the tin! Somewhere to stay in a good location for the airport for a night before the flight. Our room was comfortable, had everything we needed and was clean. As long as you aren't staying here on your holidays, it's perfectly good for an airport hotel.
Stayed in August 2023
Reviewed: 27 August 2023
Nóra
HungaryBad AC unit (noisy), broken Shower, broken tap, stained wallpaper, tissues put in the ventilating unit in the window, roof leakage, no lighting ín the corridors a few times, ni wifi signal ön the room - only ön the corridors, the dryer was not working and they had no drying rack...
Nothing was good.
Stayed in August 2023
Reviewed: 14 August 2023
Patrick
AustraliaI was very disappointed with my stay. I did not receive the money for 2 weeks after I had left the hotel (I paid online then had to pay when I arrived) which was very frustrating. The water didn’t work in the morning. I was kept up all night with bugs flying around my bed. The smoke sensor was on the table not attached to the ceiling. Further, I got locked out in the morning with poor signage that led to me almost missing my flight. I am very disappointed.
Stayed in July 2023
Reviewed: 4 August 2023
Traveller500
United KingdomWalking directions (from Google Maps) from airport
Kitchen facilities
Stayed in August 2023
Reviewed: 29 July 2023
Nicoleta-bianca
RomaniaThe air conditioning was not working properly, and there was mold in all the corners of the bathroom.
We really liked that it is close to the airport and grocery stores.
Stayed in July 2023
Reviewed: 21 July 2023
Nadine
United KingdomWe were quoted twenty euros to get to the airport only 1 I’m away. We’re meant to be picked by Adrien. Got picked up by a lady who forced us to pay 30 euros or she would raid us had to the hotel. A total rip of for 3 mn of driving. The facilities in the bathroom were run down
Stayed in July 2023
Reviewed: 10 July 2023
Malin
SwedenNothing negative
Good security, nice staff clean all good.
Stayed in July 2023
Reviewed: 7 July 2023
Marcia
United StatesI had to find another hotel close by because I tried contacting the phone number, and nobody answered it and had to go to rent another place near by. I would like to get my money back. I contacted the helpdesk earlier and told them that I was arriving late and they sent me a link to paid. I did but when I arrived, couldn't get in, and nobody was answering the phone and did not get the codes to open the gates
I did not like anything.
Stayed in July 2023
Reviewed: 5 July 2023
James
United KingdomHallway smell of urine and cigarette smoke. Room too hot and noisy (air conditioning noise). Room had a collection of dead insects under the window and a few live insects inside the room.
Location
Stayed in July 2023
Reviewed: 3 July 2023
Ke
GermanyThe hotel is close to the airport( 2km) so the taxis refuse to take us there, but it still took us about 25 mins to get there on foot. And the route was sooo scary in the fields. The hotel stuff said there was no car to pick us up and the reception will be closed soon so we had to rush there after a long day of traveling. And the next morning, because we have to catch the early flight, they still can't provide us the shuttle.
Stayed in July 2023
Reviewed: 30 June 2023
Mădălina
RomaniaCleanness, amnesties, and facilities. Cannot state the general dissatisfaction and disappointment feeling that we’ve felt once we’ve checked-in - if there is ANY other option that you might have near Marseille Airport, take that other option. Please do not book this location with expectations, otherwise the shadows and claws of dismay will reach you faster than you would think. The outside gate is broken, and as we would find out eventually, for a good reason - broken as in the metal gate is almost thorn apart. We actually would share photos of what we’ve encountered, but people might not believe and it might consider that they’re manipulated.
The staff. Friendly and helpful. In the limits provided by the management and/or what does the facility provide.
Stayed in June 2023
Reviewed: 29 June 2023
Elodie
United Kingdomnothing really we only stayed a night.
easy to get access even after the hotel was closed. They have a code system in place that is super easy to follow.
Stayed in June 2023
Reviewed: 27 June 2023
Neil
United KingdomNo Bar
Clean
Stayed in May 2023
Reviewed: 25 June 2023
Ferenc
HungaryThe reception couldn't give an invoice for my institute. They promised that next day they will send it. I alredy wrote 3 times, no answer.
Stayed in June 2023
Reviewed: 24 June 2023
Zhou
United KingdomThe key system was complicated, it was not clear which code unlocked what and the only reason we got into our room was that we were lucky enough to arrive at the same time as someone else who had received a text that we did not receive from the hotel explaining how to unlock the safe and which safe their keys were in,luckily ours were in the same safe. Otherwise there was a family of around 7 tourists who were locked outside of their room the whole night as they had not received a code for the safe and they had a different safe with a different code than ours. We tried to help them for about 2 hours, going through their emails and texts to see if they had received a code. Eventually, when I went downstairs to check on them again, they were still there and the father of the family had gone to search for somewhere else to stay as there is no one on call to help with the safe. If you want to use akey safe system for room keys be clearer and have a phone service for help. Otherwise have at least one member of staff on all night.
Air-conditioning, had an extra fan and close to the airport. Also the breakfast staff were friendly.
Stayed in June 2023
Reviewed: 18 June 2023
Nathalie
VenezuelaCloseness to the airport. It definitely worth the value. Was very clean.
Stayed in June 2023
Reviewed: 17 June 2023
B
United KingdomAdvertised as 2 single beds and a sofa bed, however it was a sofa bed and a double bed
Clean and tidy
Stayed in June 2023
Reviewed: 14 June 2023
Anastasiia
United Kingdomreceptionist advised as a taxi for airport, and said price 20€ , in reality it costs 30€ for 3 min way. Uber cost 13€…
Stayed in June 2023
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