Excellent location, excellent room, excellent pool. A very good place to stay and get to know not only Carcassonne (this was our fourth visit) but this part of Occitanie. And our visit to La Table de Franck Putelat was exquisite!

Stayed in August 2024

The location to the castle was excellent, a short walk to explore the castle . Staff were very friendly and helpful to our needs. Breakfast was good with plenty of variety.

Stayed in August 2024

size of the room a bit small

location is very good, just in front of the castle

Stayed in August 2024

There is absolutely nothing I would change.

Breakfast was incredible, the size of the hotel and the junior suite was great. with only 12 rooms it seemed very private and intimate. The proximity to the walled city and the taxi rank and rental bikes were perfect for us to explore. The links to another hotel, a brasserie and a 2* Michelin restaurant were perfect. We have friends in Carcassone and will stay there again when we go.

Stayed in August 2024

Wardrobe’s were inadequate

Its atmosphere.

Stayed in July 2024

Breakfast a bit overpriced for a continental style and no sign of anything hot except water to boil eggs.

Excellent location for short visit to the medieval city. Comfortable a/c room, outdoor pool, helpful staff.

Stayed in July 2024

Beautiful small hotel located just outside the castle walls yet incredibly quiet and peaceful. Amazingly friendly and helpful staff. Gorgeous breakfast with lovely local produce.

Stayed in July 2024

Excellent stay at Hotel Pont Levis, the location is brilliant just outside the gate to the Old Town, booked a suite which was furnished to a high standard, breakfast was great and hotel staff friendly and efficient, also the added bonus of an outdoor swimming pool which was great as the weather was very hot.

Stayed in June 2024

Nothing wrong.

Everything was brilliant, staff were most helpful, breakfast was delicious, pool great, location could not be better and views of medieval town were exceptional

Stayed in June 2024

Nothing at all.

Fantastic location. Comfortable and staff were super helpful.

Stayed in June 2024

Bathroom arrangement was slightly odd. No washbasin in the separate toilet despite the fact that it was newly installed.

Proximity and quiet with secure parking.

Stayed in May 2024

Breakfast was superb

Stayed in May 2024

Bizarre yellow bathrooms

Great location great staff - secure parking

Stayed in May 2024

Nothing, super, stylish accommodation

Perfect location for the Cite. Easy parking too. Fabulous, friendly staff, who went out of their way to assist us with an early arrival by arranging an early check in. Stylish room with outdoor area. Lovely pool for relaxing after a day’s touring, it It felt like you were in the country, yet so near the Cite.

Stayed in September 2023

Didn’t think the breakfast was worth €18

The staff were amazing, the rooms were lovely and the gardens amazing. The location literally couldn’t have been better

Stayed in October 2023

Everything was excellent

Well appointed rooms with superb access to La Cite of Carcassonne. Quiet, private parking, grey petite dejuener

Stayed in October 2023

Location of the hotel was excellent, very polite staff, good standard of cleanliness, paid parking on site..

Stayed in October 2023

The swimming pool is in the shade and never warms in the sun so is too cold to use. I would recommend that it should be heated. There was also a lot of flys and bitting bugs which the hotel should deal better with. I have seen hotels deal with this daily by the gardeners in other countries with this problem.

The room was very spacious and well thought out. We had a Studio room with a patio which we really loved. The bed was very comfortable. The room also had a sofa bed which was handy for a visiting friend which the hotel was very happy to accommodate. Robes and slippers were also provided.

Stayed in October 2023

It was excellent with lots of variety.

Stayed in September 2023

Great location for the Citadel

Stayed in September 2023

One of the rooms was basement level and very dark.

Close to the main gate into the cite, so it was quick and easy to visit the attractions and it was a lovely quiet oasis after the crowds. We enjoyed relaxing by the pool. The staff were all so helpful and pleasent.

Stayed in September 2023

Nothing

Superb location right next to the Narbonnaise Gate into the medieval city. Really friendly staff. Hotel had a really nice atmosphere. On site car parking (15 euros per day). Nice room. Old style hotel but with modern style decorations and fittings. Very good continental buffet breakfast. Small but very good swimming pool. There are cheaper hotels in Carcassonne but this hotel is worth the extra cost.

Stayed in September 2023

Breakfast was not the best and when we came down at 09.30 which is not late there was not much of a choice left. Not great value for money but you can chose not to have breakfast and go elsewhere i guess

Fabulous location right outside gates of castle. Only 12 bedrooms in the hotel so very intimate. Lovely room and extremely comfortable bed. Very clean with an amazing shower. The staff were particularly warm and friendly. Would throughly recommend this hotel.

Stayed in September 2023

It was all good.

Absolutely perfect. Great location. Wonderful breakfast. Nothing was too much trouble for lovely helpful and friendly staff.

Stayed in September 2023