Terrible smell of drains in the corridor

In the centre .

Stayed in June 2024

We didn’t have time to try but I think the swimming was closed which was a shame.

Great location, only a 4 minute walk from the station. The staff were really helpful.

Stayed in June 2024

15€ a day for parking, when there is free parking across the street Difficult to find parking

Clean rooms

Stayed in June 2024

Car park slots are little small to make move but ok. TV is very big and nice but only French cable channels. I was expecting Netflix and YouTube too from such a smart TV. We could only connected to our phones for playing music not screen sharing.

Ceiling was high which ia very refreshing Internet was very fast Room and bath was super clean. Breakfast and dinner available Location was very central. Many attractions are just few minutes walk away. Both receptionists were very friendly and helpful.. We were 4 and in the rooms 107 and 108. I liked the door connecting the rooms inside. Isolation of window was very strong so we did not hear nothing from outside although it is quite energetic place. Accepting dogs.🐶 Breakfast was good, especially liked the brewed tea (Brand Kusmi which I saw the shop in the city too)

Stayed in May 2024

If you expect to use your own hair styler, note that there is only one plug in the entire room and it’s not in front of mirror

Ideally situated in the city center though very quiet and well priced

Stayed in May 2024

The location is great. The room is very nice, with modern furniture.

Stayed in May 2024

Wifi practically cannot be used because of weak signal. There is room for improvement in the cleanless of the room. They didn't change my bed sheets after a week only after I told them. The parking facility is very useful but needs attention entering and exiting because it's narrow.

Location, view from my room, spacious room but it was a special room for people with special needs

Stayed in April 2024

NA

Central location Underground parking Nice restaurant

Stayed in April 2024

It was a real disappointment that the swimming pool was out of order as I purposely selected this hotel because of the swimming pool and only told upon arrival that it wasn’t accessible :(

Loved the location and the restaurant.

Stayed in April 2024

Paper cups in the room. Dinner in the hotel restaurant was very poor.

Very friendly and helpful staff. Very clean room. Underground parking is a bonus. Great location in the centre of Orleans.

Stayed in April 2024

Nothing really

Secure parking Swimming-pool

Stayed in April 2024

Unfortunately the parking, which is very small, was full and I had to park outside.

Very central, very new infrastructure/recently renovated, food was good

Stayed in March 2024

The parking access; dingy decor; chaotic uninspiring breakfast

Clean, warm and comfortable; close to the old centre

Stayed in March 2024

A very clean modern hotel in a good location with small walk to town. Nice restaurant next door. Parking underneath. Staff on reception were very pleasant and helpful.

Stayed in March 2024

It was not very clear how one can get into the garage parking. The room was good, but the bathroom was very small and uneasy to get inside, as you need to walk around the door to get in and to be able to close it. The breakfast choices had a lot of sweet and meat options, so some cheese and other savory options can be beneficial in the future.

Great location, close to the train station and main sightseeing locations. The hotel team is very helpful and friendly, they helped with daily questions and some adjustments that needed during my stay.

Stayed in February 2024

loved the pool and the sauna & breakfast Room was comfortable too

Stayed in December 2023

How to get into the parking was a little confusing, due to tram lines and having to get off the road onto what appeared to be a footpath.

Clean, comfortable, central. Well equipped rooms. Friendly staff.

Stayed in December 2023

See above

The receptionist was excellent. My only criticism is the car park. It is difficult to enter due to the very large tram pole near the entrance

Stayed in January 2024

Rooms are super tiny

Perfect central location and superb breakfast, good in-house parking

Stayed in January 2024

The rooms are a little bit ‘rough’, there was a lot of drilling noise in the morning. There was no conditioner in the shower.

The location is amazing

Stayed in December 2023

It was clean.

Stayed in November 2023

The parking at the hotel is located in an underground garage next to the hotel, for which you have to go through a controlled bollard system. However, pre-warning of the procedure would have helped although it did not prevent us getting to the hotel.

The location of the hotel was excellent for sightseeing the historic part of Orleans. for those wishing to shop, all the main retailers have shops, modern and with the latest fashions. Breakfast was excellent, the variety of food on offer was very good.

Stayed in June 2024

The swimming pool wasn't open during our stay, which was one of the reasons we chose the hotel.

The hotel is just a short 5 minute walk from the train station. We had booked an executive room and we weren't disappointed. The room was large and comfortable, and we also benefitted from a large private roof terrace, which was lovely to relax on after a day sightseeing. The hotel also stocks the minibar with complimentary beer and soft drinks, which was a nice touch. It is within walking distance of all the attractions.

Stayed in June 2024

Everything, a disaster from the moment we arrived. The hotel is in the city centre but very hard to access by car and poorly signposted. When we did eventually find the property we were met by a staff member who informed us the private parking was full and we couldn’t park. The staff suggested we park in a public car park (10mins away) and we explained this wasn’t possible due to our car being expensive and a big size. No other help was offered and we were told a refund was not possible. After we tried to find other accommodation, we realised there was another Novotel property on the outskirts of Orléans that could accommodate us and had parking. The other hotel mentioned they needed Orléans centre hotel to authorise the room transfer. When I called the hotel, a staff member said they were independent hotels and then hung up the phone on me. It was up there with the worst service I have ever received in my life. We ended up paying for a hotel we couldn’t use and had to book alternative accommodation at further expense - all on top of a 5 hour drive. If you’re travelling by car avoid at all costs!

Nothing

Stayed in May 2024