7 Rue Croix de Fer, 76000 Rouen, France
#9 of 39 hotels in Rouen
Guests' ChoiceBased on 795 hotel reviews
8.3Cleanliness
8.7
Comfort
8.6
Location
9.6
Facilities
8.3
Staff
9.0
Value for money
8.0
Free WiFi
8.3
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 24 June 2024
Nikki
United KingdomNothing
The location was fantastic
Stayed in June 2024
Reviewed: 23 June 2024
Yasmina
United KingdomHad requested parking and was sent a code. What Booking as well as the hotel failed to inform was that the code is to let down the bollard that is in the middle of the road that you need to go down to access the parking. Having never been to Rouen we didn’t know that there are a lot of these bollards that don’t allow you to drive down that road without a code. We therefore had to park elsewhere.
Very well situated. Easy walk to everything.
Stayed in June 2024
Reviewed: 22 June 2024
Liling
GermanyBefore arrival we did not get information how to drive to the hotel, several road had been blocked, when I walked to hotel and asked the way on how to drive in the car, the reception did not offer the proper help, the small street was blocked, the pin number did not work, it was another guest kindly helped us to drove out of town for 5 more kil. and drove in. We spent one hour tried to reach the hotel. The male staff at the reception told us the price I booked does not include the breakfast, fortunately booking.com has recorded my booking information, the breakfast was included the price. The price of parking in booking .come was 17 Euro, but when we checked out, the reception asked us to pay for 18 Euro, one euro was small , but we could not know which information was correct.
The location of the hotel is good, in the center of the town, it was easy to go most of the attractions.
Stayed in June 2024
Reviewed: 21 June 2024
Tom
United KingdomCar park height restriction prevented our car from entering - but nothing could be done about that!
Location perfect. Breakfast wonderful Staff very helpful Dinner was good
Stayed in June 2024
Reviewed: 20 June 2024
Inna
RussiaNot much space at the breakfast place.
Stayed in June 2024
Reviewed: 20 June 2024
Kenny
United KingdomAccess for cars difficult
Central location
Stayed in June 2024
Reviewed: 18 June 2024
Rana
United KingdomYou need to get an access card to the toilets at reception level from the reception staff. Weird and awkward. Reception staff could be more knowledgeable about opening hours of main attractions, mass times, basic info regarding the surrounding attractions.
Perfect location. Nice decor. Underground carpark- although getting in and out wasn’t very smooth.
Stayed in June 2024
Reviewed: 12 June 2024
Thomas
United StatesPredictably Mercoure. Not much character but comfortable for the modern traveler
Stayed in June 2024
Reviewed: 9 June 2024
Frederic
SwitzerlandVery nice breakfast buffet, perfect location
Stayed in June 2024
Reviewed: 9 June 2024
Sophie
United KingdomCentral location
Stayed in June 2024
Reviewed: 8 June 2024
James
United KingdomCar parking in the city is difficult, Didn't attempt the Hotel carpark which admitted to being 'narrow' instead elected for the largest city carpark Q Park Palais de Justice which was so tight that in my SUV I had difficulty making turns. Fellow 'parkers 'were very tolerant and patient.
Suite, good breakfast selection, very helpful staff. Fabulously central location in the historic quarter of the city and an easy walk to the principle attractions. we are brisk walkers but walked much of the area in 6 hours..
Stayed in June 2024
Reviewed: 4 June 2024
Wai
Hong Kongnothing much
the hotel is located in the center of old town, lots of shops and restaurants nearby. Parking is also a plus but the parking entrance is hard to find and the parking spots are very tight.
Stayed in May 2024
Reviewed: 27 May 2024
Crispian
SingaporeThe car park is just too narrow for cars to park
Very close to all the major sights within walking distance
Stayed in May 2024
Reviewed: 24 May 2024
Caroline
United KingdomI hate not being able to open a window and have fresh air. I cannot sleep with the noise of air con. I was stunned that the hotel was touting its green credentials with no one use plastic ( which I was happy with and applaud) and yet the rooms had paper cups for tea and coffee. You are a 4 star hotel for goodness sake! Paper cups are tacky and wasteful .
The location was excellent and the staff, particularly those on reception were very friendly and helpful.
Stayed in May 2024
Reviewed: 23 May 2024
Francois
United StatesParking is a bit challenging to get to, unclear instructions.
Location, staff
Stayed in May 2024
Reviewed: 21 May 2024
Jan
AustraliaThe receptionist ? Kathy was amazing . She was on this Monday morning when we checked out. She went out of her way to help us …
Location
Stayed in May 2024
Reviewed: 16 May 2024
Marija
GermanyWe booked this hotel mainly because it has parking, but we ended up not parking there because it was too small. However, there are bigger parking garages close by, so this wasn’t a problem.
Very good location, nice room, comfortable beds
Stayed in May 2024
Reviewed: 15 May 2024
Simon
United KingdomCar park is not for the feint hearted. Very tight spaces but still very convenient
Location was good, rooms were very comfortable, bar and cafe area very nice. Staff were very obliging and helpful
Stayed in May 2024
Reviewed: 13 May 2024
Simona
ItalyTriple room was actually very small
Stayed in May 2024
Reviewed: 11 May 2024
Alan
NetherlandsThe bed is not great. Pillow was way too soft ... not the best night of sleep in my life.
The location is perfect for a citytrip. Parking is narrow, but the location beneath the hotel is excellent. Very friendly staff.
Stayed in May 2024
Reviewed: 10 May 2024
Watson
United StatesParking was available, but only for very small cars. Fortunately, we could turn in our rental car a day early, because we could not fit it in the hotel's parking structure.
The location was spectacular, and that was the most important thing to us. Perfect for seeing the cathedral and the Gros-Horologe. The hotel itself was also nice, with very helpful, friendly staff.
Stayed in April 2024
Reviewed: 6 May 2024
Heike
GermanyLocation was very good, near the City Centre and the cathedral. Especially Abdel was very polite and caring to make our stay very comftable
Stayed in May 2024
Reviewed: 5 May 2024
Andrey
RussiaIt was quite tricky to drive to hotel's parking.
Location is Great. Room and breakfast was very good.
Stayed in May 2024
Reviewed: 30 April 2024
Can
NetherlandsThe only difficult part is the parking. Getting in and out of the garage requires attention. Besides parking entrance there is nothing that I can criticize about this hotel
Location: The Hotel is at the hart of the city, couldn't be any better. Our room was quiet and the bed was hard as I like for my back. We did not have breakfast at the hotel
Stayed in April 2024
Hải Dương, Vietnam
Locorotondo, Italy
Dromana, Australia
Bet HaShitta, Israel
Sućuraj, Croatia
Verona, Italy
Budapest, Hungary
Rīga, Latvia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content