room needed refurbishing

did not take breakfast

Stayed in September 2024

The break was not good just adequate. The hotel needs a facelift not up to usual mercure standards but did the job..

Staff very friendly on arrival and room was available early which was great with 36 degree heat. Good lunch was available.

Stayed in August 2024

Atmosphere is not welcoming

near lourdes and restaurant

Stayed in July 2024

Breakfast was not as good as the last time, 6 years ago. Variety was less.

Stayed in June 2024

We were half board for our 3 nights stay and had the same menu choices every night. The food was lovely but as we didn’t eat some things on it it would have been nice if it could have been alternated at least every other night. That being said there were other choices available off menu for an additional cost.

Very friendly staff, great location . The hotel was very clean and the breakfast choices were extensive and excellent. We arrived way before check in and reception were very happy to take our cases and even rushed through our room which was then ready within 30mins!

Stayed in June 2024

location great

Stayed in May 2024

No bidet, the toilet and the shower room are separate

The services was excellent, all the staff very helpful. The room was clean. The location is near the river, but you need to walk to the grotto. The good thing is you’re surrounded by a lot of restaurants so you’ll not starve

Stayed in April 2024

Parking was not free

Comfortable and cosy , good facilities, convenient location

Stayed in April 2024

Kind of shabby. Chair looked like it was time to replace. Shower enclosure could have used some freshening (chaulking) and the lamp fixture was hanging from the wall in our traveling companions room

It was reasonably priced.

Stayed in April 2024

We had to use the bath tub for shower and this is not very safe for seniors. Perhaps the paper cups can be replaced with glasses.

The location was great and we had a beautiful view of the river. We were allowed to check in at 2.00pm and the check out time of 12.00 noon was very convenient.

Stayed in March 2024

Room for improvement

Near the Sanctuary of Lourdes

Stayed in March 2024

I liked everything, but I have expected a bit more from a 4 star hotel rates; mostly better quality of food for breakfast; maybe some room update- refurbisment etc.

Location is excellent, 5 mins to Sanctuary/Grotto. Lots of shops, cafes, restaurants nearby, but in February most of cafes and restaurants were closed; others stop serving food before 5pm and there is nothing to eat till 7 pm. Hotel is clean, staff kind; Andriy was very helpful, kind and professional, gave me all information I needed. By the way, if you are flying to Lourdes; Airport shuttle bus takes you directly to the hotel; no need for taxi!

Stayed in February 2024

Dinner not good. Poor choice. Cold room

Location and staff

Stayed in February 2024

There was no water source in the toilet room. If you come from a culture that 'washes' routinely, this might be a bit uncomfortable for you.

The location is wonderful. If you are given a room with a balcony, your room overlooks the river, the city, and the mountains. The toilet is also separated from the bathing room. The rooms have tea kettle, tea, and coffee refilled daily. The balcony has seats and a coffee table (although it might be too cold outside during the winter season). The rooms also have both a heat radiator and an air conditioner... Lastly, they have both private paid parking and free city parking slots available for travelers with vehicles.

Stayed in December 2023

Nothing

The location, the cleanliness and the staff

Stayed in November 2023

Family room could have been a bit bigger

Good location, friendly and helpful staff

Stayed in October 2023

Friendly helpful staff Comfortable bed Room service available

Stayed in October 2023

Needs updating.

Location is a short walk to the Sanctuarie , bus stop to and from train station (Bus L5) right in front of the hotel,fridge in the room, room bigger than usual in Europe, staff friendly and helpful

Stayed in October 2023

The toilet has no sink to wash your hand in the toilet.

The breakfast was okay

Stayed in October 2023

We were disappointed with the size of the room, where there was not really enough room to put the cases and the bathroom was quite cramped. We had booked a Standard Room - so if you need a bit more space, then consider a Superior Room

The location looking out over the town of Lourdes and the river is very nice. The hotel lobby is very good; the staircase that is shown in the photos is quite striking. A good breakfast with a wide choice including a cooked option

Stayed in September 2023

Although breakfast was good. The staff were very slow at keeping the buffet topped up. Especially the cooked items. I had an evening meal on the first night and although tasty had been under a hot plate for too long after it was ready to be served so it had dried out too much.

It’s location was great. The reception staff were very friendly and helpful. Comfortable bed.

Stayed in August 2023

The cornflakes at breakfast...not really a lot to complain about. Variety at breakfast was really good.

The staff very helpful. Arrived at the hotel early and the staff checked to see if our rooms were ready. Really helped as we were very tired. Rooms were ready and that was lovely 😍

Stayed in July 2023

We enjoyed our stay at the Mercure. Friendly and helpful staff, Breakfast and dinner was value for money . Clean and a very convenient location to the Sanctuary. We had an amazing view from our room . Definite recommendation for next time too!

Stayed in July 2023

None

Breakfast was great and ideal for the purposes of our stay. Location also suited our requirement for pilgrimage to Lourdes Grotto. The location was also excellent in regards to distance from Airport.

Stayed in June 2023