3 Rue De La Masse, 13100 Aix-en-Provence, France
#20 of 44 hotels in Aix-en-Provence
Guests' ChoiceBased on 550 hotel reviews
8.1Cleanliness
8.3
Comfort
8.3
Location
9.7
Facilities
7.8
Staff
9.3
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 19 September 2023
Lachlan
CanadaStylish but dated. Quality of furnishings needs to be improved. Mattresses left something to be desired.
Amazing location, great breakfast. Large rooms. Great value overall.
Stayed in August 2023
Reviewed: 17 September 2023
Colin
United KingdomOur room didn’t have coffee/tea maker.
Great location and sympathetic renovation of an old building. Room seemed to be recently renovated & was lovely. Happy to recommend.
Stayed in September 2023
Reviewed: 14 September 2023
Gordon
United KingdomSlowest lift ever.
Great location. Lovely room. Old vaulted walls in reception and halls.
Stayed in September 2023
Reviewed: 10 September 2023
Romain
SwitzerlandThe staff called our room early in the morning for a taxi that we didn't order; she mixed up the room number. While such mistakes can happen, she didn't apologize for waking us up. At the reception during checkout, she acted as if it was normal, as though it were our mistake.
We liked the localisation and the hotel atmosphere.
Stayed in September 2023
Reviewed: 6 September 2023
Patrick
IrelandGood location, nice people, great use of an old convent!!
Stayed in September 2023
Reviewed: 5 September 2023
Ben
United KingdomGreat location
Stayed in September 2023
Reviewed: 2 September 2023
Beryl
AustraliaWe were given the wrong room on arrival & then had to change rooms, the second room had only a tiny safe so had to get this changed, also the extra flight of stairs without lift was inconvenient when leaving.
Close to the train station was a plus. The room was a good size, the bed was comfy, it was quiet
Stayed in August 2023
Reviewed: 31 August 2023
Amanda
South Africaafter the entrance the hotel was a bit bland
we liked the entrance to the hotel with the old stained glass windows hotel was very central in Aix
Stayed in August 2023
Reviewed: 30 August 2023
Heath
United KingdomNo outdoor area and breakfast wasn’t included.
Great location and building
Stayed in August 2023
Reviewed: 29 August 2023
Carol
AustraliaNA
Perfect Location, very comfortable and very helpful staff
Stayed in August 2023
Reviewed: 27 August 2023
Catherine
United StatesThe breakfast.
The staff was awesome!
Stayed in August 2023
Reviewed: 25 August 2023
Chiara
ItalyLocation perfetta!!
Stayed in August 2023
Reviewed: 22 August 2023
Kelly
United StatesThis was a perfect location to step out and tour the town. We thoroughly enjoyed the hotel's history and appreciated the staff's friendliness.
Stayed in August 2023
Reviewed: 21 August 2023
Peter
FranceBreakfast was pretty basic - you're better off going to a café.
Great location in the centre of Aix and in an historic building that lends considerable charm. The room was comfortable and quiet.
Stayed in August 2023
Reviewed: 17 August 2023
Jody
AustraliaCoffee machine didn’t work so we had to go out and buy coffee. No offer of a replacement or free coffee down stairs during our 4 night stay.
Right in the centre of town. Close to the old town and the tourist information centre. Good places for breakfast close. 24 hr security and friendly desk staff make all the difference,
Stayed in August 2023
Reviewed: 16 August 2023
Gerard
IrelandI really can't fault anything.
Fridge (small) in Room is really great in summer, Air conditioning in Room. Location was excellent, 10 min walk to bus stop and in the old town. Above all the staff were very friendly.
Stayed in August 2023
Reviewed: 14 August 2023
Javier
ArgentinaClothest parking is at 2 blocks, so if you have too much luagage this is an issue
Location and staff
Stayed in August 2023
Reviewed: 5 August 2023
David
United KingdomUnique
Stayed in August 2023
Reviewed: 3 August 2023
Mary
United KingdomGreat location in old town. Lovely historic building
Stayed in August 2023
Reviewed: 29 July 2023
Rosemary
United KingdomHard beds, but all those cushions and pillows helped!!
Location, staff excellent , Ive been here before, the only issue is that the beds are very hard .
Stayed in July 2023
Reviewed: 20 July 2023
Jack
United StatesDidn’t like the bathroom areas separate.
Breakfast…N/A Location …great!
Stayed in June 2023
Reviewed: 13 July 2023
Francesca
ItalyThe hotel is located in an old monastery and therefore the building is very charming. The location is perfect for visiting the city centre. Amenities very close to the hotel. The staff of the hotel was kind and helpful. Overall breakfast was ok.
Stayed in July 2023
Reviewed: 2 July 2023
Jon
NorwayBathroom was worn down with fungus
Great location
Stayed in April 2023
Reviewed: 28 June 2023
Christine
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 27 June 2023
Angela
United Statesvery central
Stayed in June 2023
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