Staff were friendly and efficient, spotlessly clean room and public areas, good breakfast

Stayed in June 2024

There was a very steep sloped step in the room, and my mother had just had a knee replacement so that wasn't ideal.

The location and value for money

Stayed in May 2024

You can hear everyone above you and the room next to you. No hair dryer.

Walking distance to the Our Lady of Lourdes Grotto

Stayed in June 2024

No amenities like hairdryer, no soap at the sink only in the shower area. No tissue by the bathroom sink.

Location. Very accessible to get to the Sanctuary. Big room. Good water pressure. They had the schedule of activities in the Sanctuary posted at the lobby. They attended to fixing the busted light at the water closet area. They didn't bill me in advance. I paid at the property!

Stayed in May 2024

The bed arrangement

Location

Stayed in May 2024

Cleaning of our room

The location very near .the room was big ok but l didnt has enough plugs were we could charge our mobiles .the cleaning was too poor only they change the beds and towels .the sidetabel they never cleaned it . But after all the staff were nice with us .

Stayed in May 2024

For a three star hotel the rooms are quite basic but are clean and a good size.

The Hotel St Etienne is a great location for Lourdes sanctuary and just a ten minute walk to the railway station (shuttle bus to airport). The street is full of souvenir shops and a few cafes which though busy during the day is very quiet at night. The hotel is good value for money. The shower (always my test of a hotel) was excellent (water pressure and temperature). We stayed on a half-board basis and were very satisfied with the quality and quantity of the meals. Above all the staff, especially Fred the evening waiter, are exceptionally friendly and helpful. Our return flight was cancelled and the hotel could not have been more helpful in accommodating us for the extra night and helping to print off new boarding passes.

Stayed in April 2024

The first night we arrived at night and the person we found could not give us hot water for tea we had to pay for it and because we did not have change we gave more than 2 cups of hot water, teabags, and 2 sugars. But this could have been because we did not know the language to communicate with each other.

The location was perfect for me as it was a walking distance to the Shrine. it is a busy street but a quiet area. It has a good view and easy to navigate other places. The breakfast was good maybe there could more items on the menu. The room was ok they were no supplies like bath soap.

Stayed in March 2024

Some upgrade in the bathroom, especially the shower

The hotel was in the right position

Stayed in April 2024

The location was a short walk to the sanctuary and while we were there during the low season, there was sufficient food around stores that were opened to serve our needs. Monsieurs Fred & David were helpful & polite in replying to earlier email and on site. Breakfast was good and at a decent price. It was a nice little establishment and our family enjoyed the stay. We stayed in a quad room, it was clean and bathrooms were good and spacious.

Stayed in March 2024

Great place for a one night stay. 5 minute walk to the Sanctuary. 10min to the nearest free and ample parking. Breakfast was basic but nice.

Stayed in February 2024

Tv remote was broken, beds are uncomfortable .

Location very close to sanctuary, clean room,nice space bathroom. Breakfast was okay.

Stayed in March 2024

Breakfast was a bit simple- we had 4 breakfasts and it was always the same choice: cruason, slices of bagett,choice of cold ham, hard boiled egg or cheese.No cooked hot breakfast.Anyway, we did not come there for a culinary trip, so we been content.

We visited Lourdes as pilgrims, wanted a hotel close to Basilica& Grotto.This hotel was very convenient- on the main street,close to Basilica,restaurants&cafes.Room not large, but big enough,had a balcony.Little table and chairs,wardrobe, heater.There was no kettle in the room or cups- but we had our own travel kettle. Staff very helpful an polite.Hotel very clean.Lift working perfectly.Good place to stay for a couple days.

Stayed in February 2024

Staff great customer service Great dinner

Staff were great - excellent

Stayed in February 2024

Nothing

Good location and staff nice and helpful

Stayed in January 2024

Lovely comfortable beds, perfect for weary travellers! The Staff were lovely and so helpful.

Stayed in December 2023

The beds

Locality supreme...pretty good bfast...service with a smile

Stayed in December 2023

The bathroom tile was a risk to tripping, we reported this to the cleaner in the morning and covered this with a tower.

The night receptionists (both male) were very helpful and made our stay comfortable. We asked for cups and plates and they were provided.

Stayed in November 2023

Great location. Cheap and cheerful but nothing special. The reception guy did most things and extremely helpful. Bed was uncomfortable

Great location. Cheap and cheerful but nothing special. The reception guy did most things and extremely helpful

Stayed in December 2023

would stay with you again, really liked your elevator

Check in was easy and instructions for the grotto excellent except the time of Mass was 8:30 AM not 8 am

Stayed in November 2023

Noisy if there are people about.

Staff are very friendly especially Fred who is always there to assist us..

Stayed in November 2023

Nearest parking was four blocks away.

A quaint old building in the heart of the city. Easy walking to the château and basilica. Terrific staff - helpful and very welcoming. An old property, they’ve done much to overcome issues like uneven floors and stairs. Exceptional value.

Stayed in November 2023

all good

Stayed in November 2023

breakfast is not much, need to remind the staff to replenish the cheese and ham

Stayed in October 2023