4-6, rue Reine Astrid, 65104 Lourdes, France
#21 of 97 hotels in Lourdes
Guests' ChoiceBased on 258 hotel reviews
8.2Cleanliness
8.5
Comfort
8.6
Location
9.5
Facilities
8.2
Staff
8.9
Value for money
8.3
Free WiFi
8.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 June 2024
Yvonne
United KingdomThe day it rained.
Love the hotel, Decor, rooms, VIP room for breakfast and dinner. The fact that It is near the Church, Sanctuary and shops. The hotel staff absolutely amazing.
Stayed in April 2024
Reviewed: 8 June 2024
Jegan
United KingdomThe breakfast buffet was good, but a little more variety would have made it excellent. Overall, we had a great experience and would definitely recommend (and re-book) this hotel!
Staff were nice and helpful This hotel was a fantastic value! The staff was incredibly friendly and helpful throughout our stay. Our room was spotless and very comfortable.
Stayed in June 2024
Reviewed: 28 May 2024
Lulseged
United StatesWish more information in English. That problem is a national problem not your hotels alone.
Great location and room was very clean.
Stayed in May 2024
Reviewed: 26 April 2024
Jodie
United KingdomSome of the staff were rude!
Location, cleanliness
Stayed in April 2024
Reviewed: 11 November 2023
Angela
PhilippinesToilet was just that - toilet. Found it odd that the bidet was found in the shower area. Sometimes receptionist table is empty so had to resort to messaging thru booking.com to reach out.
Location - super near the shrine, restaurants, and shops. Staff was also very pleasant and helpful in booking us a taxi. Room was spacious and clean. Had a separate toilet and bathroom.
Stayed in October 2023
Reviewed: 1 November 2023
Ho
AustraliaNo kettle and tea coffee in room . No fridge in room
Good location .parking on site . Cleaniness
Stayed in October 2023
Reviewed: 16 October 2023
Laurence
United StatesDinner was excellent! Loved the waiter also he was great and cheerful!
Stayed in September 2023
Reviewed: 10 October 2023
Helen
IrelandStaff very unplesent and speaking angerly in there native tongue .Im a english speaker
Very clean
Stayed in October 2023
Reviewed: 9 October 2023
Luisa
CanadaNot a 4 star hotel. More of a 3 star superior. Breakfast was ok but not for a 4 star. Common areas ran down. Picture of the hotel completely misleading. It must be another place.
Location, very good room, quiet and wheelchair accessible.
Stayed in October 2023
Reviewed: 9 October 2023
Almeda
PhilippinesIt lacks certain important facilities.
very near the sanctuary
Stayed in October 2023
Reviewed: 9 October 2023
Rowena
United StatesThe bathtub is too high. There is not a lot of handle to get in and can be slippery. It can cause accident. Please put a non-skid rubber for safety.
Location
Stayed in October 2023
Reviewed: 6 October 2023
Fabian
Germany-breakfast wasn’t worth the price - outdated bathroom - the garage is very small and it wasn’t possible to park with a bigger car
Spacious rooms Bath and toilet separate
Stayed in October 2023
Reviewed: 1 October 2023
Jude
OmanTwo separate rooms for bath and toilet
Proximity to the Sanctuary. Well kept and clean spacious rooms with very good staff.
Stayed in October 2023
Reviewed: 30 September 2023
Karl
GermanyBreakfast
Comfortable room
Stayed in September 2023
Reviewed: 28 September 2023
Petra
United KingdomLocation was perfect. Quiet amidst the bustle of a tourist town.
Stayed in September 2023
Reviewed: 21 September 2023
Eeba
AustriaThe bathroom smelled funny they came and cleaned it but they said it's due to old pipes. I recommend to leave some type of deodorant in them.
The breakfast was delicious and the staff was friendly and it was close to the entrance of the sanctuary.
Stayed in August 2023
Reviewed: 9 September 2023
James
IrelandThe hot food at breakfast. The scrambled egg was somewhat unfortunate and unappetising. The gluten free range could be more creative. E.g. the g/f bread was not wonderful and I accept it's not easy but Carrefour has a line of g/f bread that is of higher standard. It might be worth providing a g/f muesli or cereal at breakfast. It's not difficult to source.
Facilities were good. The bar and reception areas were comfortable and the bar staff were pleasant. Lifts were very efficient.
Stayed in September 2023
Reviewed: 6 September 2023
Peter
AustraliaBreakfast was ok, would have like more fruit.
Location was very good, very clean and comfortable.
Stayed in September 2023
Reviewed: 4 September 2023
Mary
United KingdomRooms were not serviced each day with tea/coffee, toilet roll etc
Proximity to the Shrine
Stayed in September 2023
Reviewed: 4 September 2023
Leigh
United KingdomNothing
The room was huge. Nice quiet room, in the centre of Lourdes. Secure underground parking for motorcycles. Very nice bar area. Very clean and well maintained hotel.
Stayed in August 2023
Reviewed: 3 September 2023
Assaf
PortugalThey could add a fridge in the room
Very good all together
Stayed in September 2023
Reviewed: 29 August 2023
Nisha
United StatesThe room was spacious, clean and comfortable. The toilet and bathroom was separate which is an added bonus. Very close to the Sanctuary of Our Lady of Lourdes. The location was perfect! Parking is very limited and can get tricky if you want to park later in the day and street side parking is very hard.
Stayed in August 2023
Reviewed: 28 August 2023
Antoinette
AustraliaNo fridge. The room though it was large and was cleaned everyday. It felt unclean as it gave off this smell that lingered.. the room given to 3 people.. Was for a mobility/disabled room. The shower curtains were disgusting and made the shower space small despite the large bathroom. The shower curtains didn't stop the bathroom from flooding as it was just a completely open floor space.
Very close to the grotto and shops
Stayed in August 2023
Reviewed: 25 August 2023
Lior
IsraelWe are used to a different 4 stars level hotel facilities.
The staff were amazing, helpful and very kind.
Stayed in August 2023
Laujar de Andarax, Spain
Goreme, Turkey
Boario Terme, Italy
Yokohama, Japan
Kerobokan, Indonesia
Yzerfontein, South Africa
Arras, France
Grimentz, Switzerland
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content