Room size

Location and staff

Stayed in June 2023

It was a tiny room, but pretty typical for France. Sink & Bathtub/shower room was spacious and “toilet room” was too and helped “open up” the feeling of the tiny bedroom.

Great location & breakfast! The beds were very comfortable. And the room was exceptional clean!

Stayed in July 2023

Golf was quite far from the actual hotel

Modern facilities with great location

Stayed in July 2023

Bottled water in room was only first night and never replenished Toiletries, body lotion etc was never replenished even though it had all been used. No USB sockets No ironing board/ iron Night porter wouldn’t serve a drink from bar at 11.30pm

Location

Stayed in July 2023

The staff at the reception could benefit from some customer service training. The female receptionist who was there as we arrived asked us to pay for accommodation up front and also a warranty for the room. I can understand that you need to provide a card at the start of your stay but demanding payment up front and extra warranty felt unnecessary, also when I ask why the response was it is how is done just in case we forget to pay for something. It is a shame they do not know how to make you feel welcome. At breakfast there was only one member of staff who tried his best however he could not do everything such as replenish stuff, take people to tables, take orders for hot drinks and bring drinks to the table. We had our coffee brought to us after we finished breakfast and we did not have any hot food as there was none left and not replenished for the duration of our breakfast. Again, a shame really as the hotel has a luxury feel, not helped by the customer service and staffing level for breakfast.

This is a beautiful hotel, lovely presentation, clean and comfortable, and also in a very good location.

Stayed in July 2023

Nothing.

Rooms are very stylish and modern as is the whole hotel. Location is fantastic, right in the heart of Bordeaux. Very close to a tram stop, with one change you can go to the airport and in the other direction go to St Jean railway station and visit the elegant coastal town of Arcachon.

Stayed in July 2023

No real fitness room.

Clean, central, luxurious.

Stayed in July 2023

Very small room with no view.

Location and staff.

Stayed in July 2023

Good location, friendly staff.

Stayed in July 2023

Very small room and no valet parking or parking associated with the hotel.

Very pretty and clean rooms.

Stayed in June 2023

room is bit small and the elevator keeps making sound especially during the night which is annoying. breakfast has very little choices on the food and the coffee tastes really bad. the hotel does not have any coffee machine.

Stayed in May 2023

great room. friendly staff. great location.

Stayed in June 2023

Bath tube access somewhat difficult for older people. It was ok for me, but I found it somewhat slippery. The shower is inside the tube.

I love the room with a varanda with a great view of the avenue. Breakfast was great and with a big variety of choices on the buffet.

Stayed in May 2023

We stayed in a suite and it was fantastic. We also took advantage of the spa, which was a lovely way to end the day! Walkable to all the highlights in Bordeaux city center.

Stayed in April 2023

Restaurant was delicious and accommodating. Quiet. Comfy beds.The hotel is beautiful.

Stayed in April 2023

had to book and pay extra for Spa.

Central location. Friendly staff. Very clean.

Stayed in April 2023

Great location and lovely boutique hotel

Stayed in April 2023

our first room was noisy, but the concierge helped us with an upgrade

The service was excellent. I stayed with my daughter. First we had a room that was attached to another room with very noisy neighbors. When we told Aldo of the front desk he immediately made arrangements and upgraded us to a quiet room on another floor. He made our stay! Great room, good beds. clean, nice view of the city.

Stayed in April 2023

The toilet was on the other side of the bathroom (that's fine) but the toilet did not have a sink to wash your hands in which is not hygienic.

central location, friendly staff, clean

Stayed in April 2023

Not a biggie, but a coffee machine in the room would have been great as opposed to a kettle.

An excellent location, close enough to walk to everything with easy access to the tram. All of our interactions with the staff whether in reception or at breakfast were great, a really friendly and helpful team. Our rooms on the second floor were very comfortable and nicely presented. Breakfast was good, as mentioned the team were great and they offered fresh orange juice, bread and a good buffet selection. We didn't have an opportunity to use the Spa facilities. We were lucky to have great weather so the outside seating area was a real sun trap in the late afternoon after a long day sight seeing.

Stayed in April 2023

The Bar is just a coffee bar not a proper Bar area to sit and have a drink and is located beside the front door.

Great location, very friendly and helpful staff, highly recommend this hotel

Stayed in March 2023

Nothing bad, I'd stay again.

The location is perfect. Warm welcome. Great staff

Stayed in March 2023

our toilet didn’t work AT ALL. we also didn’t have a wheelchair friendly room, but it was quiet.

location was good, beautifully decorated, handy to have the nice restaurant below, the grey haired man who worked in there was so friendly and helpful.

Stayed in March 2023

location

Stayed in March 2023

Warm welcome and a room upgrade, nice breakfast and good location for walking into the center and accessing transport..

Stayed in March 2023