Big comfortable room Nearly the station

Stayed in June 2024

lift was very small

Room was large

Stayed in May 2024

The bedroom & bathroom linen need to be replaced.

A comfortable and professionally managed hotel only 10 minutes walk from the station. Easy access to the centre of the old city. A clean room with basic facilities. A good base for a few days, although the rooms (and corridors) are not inviting and need to be overhauled.

Stayed in June 2024

Was woken up in the middle of the night by loud noises from what I presume were other guests Shower wasn't good

Nice room, tea and coffee available and friendly staff. Great location

Stayed in June 2024

Could have done with a stopper in the sink in the bathroom otherwise everything was good.

The cleanness of the room and breakfast was excellent. The staff were very helpful in all our requests for booking a taxi for us.

Stayed in June 2024

We could not connect to wifi, though receptionist tried her best.

This is a very clean, well presented hotel in the perfect location near the centre & railway station. We paid for a larger room with air conditioning & had a nice view of cathedral & rooftops from 4th floor. There is a lift. We found our room excellent for sleeping as bed is comfortable, electric roll up/down shutters, it’s quiet & we didn’t hear bells after 9pm. Lots of windows you can open, so it’s a light & airy room with plenty of space. The shower was good & toilet separate from bathroom. The receptionist was welcoming & efficient & did her utmost to connect us to wifi even using another option, but unfortunately that didn’t last either. We would definitely stay here again.

Stayed in June 2024

There was an intermittent strange noise.

Location and the staff were welcoming

Stayed in June 2024

Standard type breakfast

Stayed in May 2024

Very friendly staff

Stayed in May 2024

No complaints!

Welcoming, friendly staff, large and super clean rooms, floors and linens, great shower, lots of closet space, elevator, writing table, good bedside reading lights, quiet. Liked having kettle and coffee and tea supplied.

Stayed in May 2024

Can’t think of anything.

Easy location 5 mins walk from train station. Extremely helpful and friendly staff. The room was clean and comfortable. Very good value for money. Great to have a kettle and fridge in the room.

Stayed in May 2024

Great staff. Comfortable room.

Stayed in May 2024

The towels were a bit dated, but adequate. Overall a great experience.

Perfect small, family run hotel. Close to the train station (but far enough away from any noise), close to the 'centre ville'. The Chateau and Cité ate about a 15-20 minute walk. Really nice, friendly, helpful staff, tasty breakfast, cold cuts, cheese, fresh breads and croissants as well as cereals, and toast etc. My room was small but adequate, bed was really comfortable. Would visit again. Thank you for making my visit to Carcassone so enjoyable.

Stayed in April 2024

lack of curtains in the bedroom

breakfast was good and plentiful

Stayed in April 2024

Facilities were lacking. When I walked into the room, I felt the floor “give” - apparently some sort of rotting beneath the surface. The curtains were a flimsy lace material, which did nothing to block the glare of a bright street light that shown in the window all night long. Even worse, there were cleanliness issues.

The staff were excellent, very kind and helpful

Stayed in March 2024

Nothing really

The friendliness of staff and location.

Stayed in April 2024

The hotel was a little tired in need of paint, new shower room etc. Everything worked well and was perfectly adequate for our overnight visit.

Excellent full continental breakfast in a very pleasant room, very helpful person found a phone charger converter for us. They said they didn’t have a room with twin beds but when we arrived they gave us a room with two double beds - what a lovely surprise They looked after our suitcases whilst we spent the day touring the town.

Stayed in April 2024

The room was quite old looking but once again good value for money. You get what you pay for in this hotel.

The staff at the hotel were very friendly. The room wasn't the most luxurious room I have been to but it was clean and the bed was comfortable. It is in a perfect situation if you are taking the train and also for the square with nice restaurants and bars. The room was good value for money and I would use it again for an overnight stay if catching the train the next day.

Stayed in April 2024

Our room (30) was pleasant, nice shower and bathroom but the toilet had a very strong smell of damp which spoilt the overall experience. There is obviously a serious damp issue as it was the same in the toilet on the first floor.

The hotel is in a great location near the train station and the town square, very quiet, clean and very comfortable bed. The staff were amazing, friendly and helpful.

Stayed in April 2024

I liked everything about this hotel. If any, there is a little bit of walk from the hotel to the Castle (abt 2-25 minutes), but, that is not a big problem as there are many things to see on the way, in fact, I ended up shopping unexpectedly while commuting to the castle compound across the river!

I loved this hotel! The madame at the reception was super friendly and helpful (she waited for me until late evening after I already checked out, to pick up my luggage before departure by train), the white room was quite spacious and beautiful with regional elegant charm (this is the famous town of UNESCO World Heritage listed medieval castle), It is very close to the central train station, just 5 minutes walk. I wish I could have stayed for more days.

Stayed in February 2024

Very nice reception, warm and friendly staff, quiet room…

Les employés étaient tres charmants

Stayed in February 2024

No one at reception when I came late, but the instructions were very clear to get in and things went very smooth.

First the receptionist was most kind and helpful. Next, the breakfast was just what I expected. Very close to train station and very quiet room too with toilets. Ideal for a single or a couple for short stay.

Stayed in February 2024

😐

Bon Hospitalité

Stayed in January 2024

All these types of hotel in France are similar. Kettle in the room but not milk! The glass panel in the shower door was missing, not a problem for me but could be for others

Excellent location and very nice staff

Stayed in December 2023