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Reviews of Arc Hôtel Sur Mer 3 stars

89, boulevard de la Plage, 33120 Arcachon, France

#17 of 20 hotels in Arcachon

Guests' Choice

Review score

Based on 103 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    9.3

  • Facilities

    7.7

  • Staff

    8.7

  • Value for money

    7.6

  • Free WiFi

    7.6

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Showing 1 – 25

  • Reviewed: 26 June 2024

    8.0
    Good old fashioned hotel
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Pool towels not available. Limited replacement of coffee and tea in room. I.e. just one of each type of coffee/tea provided. Sun lounger availability round the pool is limited. No problem with that but some guests were reserving loungers with towels for several hours during the day and staff were not acting on this. It should be made quite clear that this behaviour is not acceptable.

    Lovely seaview room. Very clean. Well received as returning guests by some staff. Nice pool.

    Stayed in June 2024

  • Reviewed: 9 June 2024

    9.0
    A great place to stop in France
    • Leisure trip
    • Couple
    • Twin Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Some bathroom fittings were loose

    The reception gentleman went beyond and above all our requests

    Stayed in June 2024

  • Reviewed: 8 June 2024

    9.0
    A great location on Arcachon beach
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 3 nights

    Nice room, pool,breakfast and location

    Stayed in June 2024

  • Reviewed: 7 June 2024

    8.0
    Comfortable room in traditional hotel next to the sea.
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Parking can be challenging due to the tight spaces and multiple hazards. Swimming towels were not available.

    A comfortable family hotel run by three lovely ladies. It’s situated on the beach with a compact pool area. Drinks were provided on request. Room was comfortable and we slept better than in most hotels! Breakfast was OK with fresh croissants.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    8.0
    Beautiful base for the area -perfect views
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Air con set too high and would not turn down lower-too hot at night Food at hotel very limited

    Beautiful location Perfect views

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Really good hotel right on the beach and a short walk to all the bars and restaurants. We had a room with a garden view which actually was the car park but there were nice trees so was nice to sit on the balcony in the sun. The staff were helpful and pleasant, we did not have breakfast but it smelled delicious. Would stay here again

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 2 nights

    Room size and view of the bay

    Stayed in May 2024

  • Reviewed: 2 November 2023

    7.0
    //
    • Leisure trip
    • Group
    • Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    Mélange de styles

    Situation face à la mer

    Stayed in October 2023

  • Reviewed: 3 October 2023

    8.0
    Very good
    • Business trip
    • Couple
    • Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The corridor and walls as the noise is traspassing

    The quite area & big bed, so comfortable

    Stayed in September 2023

  • Reviewed: 24 September 2023

    9.0
    4 night stay
    • Leisure trip
    • Couple
    • Twin Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    clean, nice room. quiet, comfy bed, good shower . balcony. Nice staff.

    Stayed in September 2023

  • Reviewed: 22 September 2023

    8.0
    One night at the beach
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    In the bathroom there was nowhere to hang the showerhead and the shower was cramped.

    The location on the beach. We didn't have breakfast but it looked like a good spread.

    Stayed in September 2023

  • Reviewed: 17 September 2023

    9.0
    Great location & lovely staff
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 5 nights
    • Submitted via mobile

    First receptionist - young male - not very welcoming! Not a great start.

    Comfy bed & room, very close to beach, lovely pool, relatively quiet at night. With the exception below, the staff - all female except one other male on reception - were really, really lovely & appreciated my attempts at the French language!

    Stayed in September 2023

  • Reviewed: 15 September 2023

    7.0
    Good
    • Leisure trip
    • Group
    • Double Room with Garden View
    • Stayed 3 nights

    The breakfast could have been better. The bakery nearby would be my choice.

    Nice hotel at the beach.

    Stayed in September 2023

  • Reviewed: 9 September 2023

    9.0
    Good hotel but needs a bit of tidying
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Parking is limited and not enough for all rooms. There are some lampposts and bollards in the car park which make this worse. Also parking spaces are not obvious. Could be easily rearranged to make more space. Parking on the street outside is limited and expensive- the staff just shrugged at this issue and didn’t say there was on-street parking about 5 mins walk away. Staff who greeted us on reception were generally brusque and gave out limited information. Hotel on the side of the car park is scruffy with cracked tiles and a dank pond - needs tidying up.

    Good location on the beach with a boardwalk which runs along the beach into town. Nice pool area and good breakfast although crockery kept running out. Room was big and comfortable with good air conditioning.

    Stayed in September 2023

  • Reviewed: 5 September 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Hotel is showing its age in the rooms. Many of the doors in the room were ill-fitting and did not close fully. Parking is limited.

    Good location for the beach and also the port if needed.

    Stayed in September 2023

  • Reviewed: 27 August 2023

    8.0
    Great location by the sea, clean and comfortable.
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    No fridge in the room and Wi-Fi very intermittent.

    Great location by the sea, with a swimming pool. Very comfortable and clean.

    Stayed in August 2023

  • Reviewed: 4 August 2023

    7.0
    Good hotel, clean and very well located. Really friendly and welcoming staff including the cleaners. Only one small is
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    The night guard, a young man, had very poor service costumer skills and was abrupt when we asked him for a bottle of water. He said straight away that we had to pay 4 euros and then said the small plastic bottle were free but didn’t offer one. We had to ask for it. He did smile or said anything kind…

    The location was very good by the beach and walking distance from tiown.

    Stayed in July 2023

  • Reviewed: 16 July 2023

    7.0
    We enjoyed our stay and would definitely return but book a room with a sea view!
    • Leisure trip
    • Family with young children
    • Double Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    It was a bit tired but charming in it’s own way.

    Lovely location, right on the beach. Rooms were comfortable, staff were friendly and breakfast was good.

    Stayed in June 2023

  • Reviewed: 15 July 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 1 night
    • Submitted via mobile

    No fridge in the room. Not enough space for suitcases.

    Great location couldn’t be better. On beach and close to town. Room impeccably clean, bed very comfortable.

    Stayed in July 2023

  • Reviewed: 10 July 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Twin Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    No fridge in the room

    Everything was good

    Stayed in July 2023

  • Reviewed: 8 July 2023

    8.0
    Great hotel. Lovely staff. Excellent location in the beach.
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 5 nights
    • Submitted via mobile

    Fridge in the room would have been better and enough plates and bowls at breakfast would have made it better.

    Location was excellent. Breakfast was OK

    Stayed in July 2023

  • Reviewed: 25 June 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location right on the beach, pool and parking ( subject to availability)

    Stayed in June 2023

  • Reviewed: 18 June 2023

    8.0
    As above, comfortable bed, helpful staff, good breakfast. would return.
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little tired, the toilet seat was broken, the door to the bathroom was impossible to shut. But bed was comfortable and staff were helpful, breakfast was good.

    the location was very good, and very helpful to have secure parking

    Stayed in June 2023

  • Reviewed: 13 June 2023

    7.0
    We loved our room and it’s situation but we’re disappointed by the staff - didn’t feel welcome
    • Leisure trip
    • Couple
    • Double Room with Balcony and Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Looked tatty from the roadside and poor welcome by staff

    Loved the view from our room and the proximity to the beach

    Stayed in June 2023

Showing 1 – 25

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