Everything was great

Every small detail was taken care of to make us feel comfortable

Stayed in June 2024

Nothing

Everything

Stayed in November 2023

all fantastic . Great moment hotel really nice . we had a fantastic room with nice view restaurant is awesome

Stayed in November 2023

Great location, nice aspect overlooking the river. Food is excellent although very pricey.

Stayed in October 2023

The only minor criticism is the lack of shelf or drawer space.

This was our second trip to the hotel and it was as good as we remembered. The staff were excellent, attentive and helpful. The room had excellent facilities. The restaurant staff and, obviously, the food were excellent.

Stayed in August 2023

Restaurant service was sub par for two stars. Although most guests were dressed informally (as we did due to the end of our holiday), I feel we were judged and treated differently on arrival. The manager did try to make it up at the end but it was a bad impression. Some restaurant staff could be trained better as I’ve had better services in one star restaurants. Luckily the food was delicious and recovered our evening.

Beautiful room and great spa facility.

Stayed in August 2023

The rooms were super comfortable, the facilities were amazing! We loved the views of the river, it was a great place to walk the dog. The restaurant was a highlight of our holiday, it was incredible and super innovative

Stayed in August 2023

Our room or wing of the hotel had a power outage overnight. The room phone wasn’t working so we weren’t able to easily contact the front desk and when we walked down, we couldn’t find anyone there. The power eventually came back on.

beautiful interiors and large bathrooms

Stayed in June 2023

The room was excellent very clean and well equipped. The staff were friendly, efficient and helpful. The restaurant food was exceptional. This is a Michelin starred restaurant so, whilst we were very happy with the cost, it might be worth checking this before booking.

Stayed in May 2023

Room, staff, and breakfast were terrific. Dinner was truly exquisite. What a delightful meal.

Stayed in March 2023

Staff was very friendly and helpful, but a few felt a little stiff and officious.

Beautiful premises, wonderful room with terrace overlooking the Yonne river. Great restaurant.

Stayed in September 2022

very relaxing trip had a great time staff was great!

Stayed in September 2022

A wonderful experience!

Stayed in September 2022

There was nothing not to like

The excellent location on the bank of the river Yonne; the spacious & very contemporary bed/ bathroom; the separate toilet; the excellent food at the 2* Michelin restaurant

Stayed in September 2022

Total package - non pretentious quality most welcome

Stayed in August 2022

overpriced.

Stayed in August 2022

When you pay $$$ for a room you expect a proper nespresso coffee machine not instant coffee and a kettle 😅 We noticed it in every room we stayed in Europe, you have one PowerPoint on each side plugged with the lamp.... So no more lights or no phone 🙈 Everyone has a phone to charge maybe ad an extension powerpoint It s minor details but for a 5 star it makes the difference

Staff, facilities, food was top notch The jacuzzi and the elixir des tropiques at the spa is a must!

Stayed in July 2022

The food is awsome!! We had a 10 day gastronomique tour of France taking in 4 restaurants with a combined toital of 11 Michelin Stars between them. The La Côte Saint Jacques we rated 2nd best overall restaurant of the tour but one of their courses won the "Best Individual Course of the Tour"

Stayed in June 2022

The service on the terrasse did not get the attention it deserved, but I have to admit, that i was there just before dinner started.

The room was large and comfortable The pool in the spa was an unexpected extra The dinner was excellent. The recommended cidre a hit.

Stayed in June 2022

The view at the river - the 2* restaurant - the location

Stayed in June 2022

Very nice place. Great restaurant Excellent service

Stayed in May 2022

Would have liked hair conditioner in the bathroom

Large room with pretty views over the garden

Stayed in April 2022

staff tardy & sometimes lax response and their poor command of languages other than French

the comfortable environment & excellent food

Stayed in April 2022

Room has a bit smell. Internet isn’t working (well), in which after they fixed it, it worked but at a super slow speed. In room phone isn’t working, they changed the phone 3 times until it work. And the town where it is located (Joigny) doesn’t feel that safe to walk. Lastly, please avoid the city nearby (Auxerre), it’s even sketchier than Joigny.

Food both breakfast and dinner were very nice and delicious all the way to dessert. Staffs were helpful trying hard to help me gain access to internet and replace the room phone that’s not working.

Stayed in April 2022